Remove Catering Remove Customer Service Remove Front of House Remove Training
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Beating the Labor Crunch: Outsourced Strategies Are Key

Modern Restaurant Management

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

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Diverse careers in hospitality and tourism: match your talents

Les Roches

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These roles are typically responsible for hiring, training and managing staff.

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Everything You Need To Know About the Increasing Role of AI in Restaurants

Modern Restaurant Management

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. A lot of people handle food before it’s given to customers. Overall Operations.

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2024 Outlook: Restaurant Trends and Challenges, Part Three

Modern Restaurant Management

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Additionally, embracing automation for routine tasks will reduce the burden on staff, affording them more time to dedicate to customer interactions.

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Tourism is booming again – but how can we solve the recruitment and retention crisis?

Hotel Owner

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. It is not just the kitchen and front-of-house roles that need filling. It is also far more varied and diverse than many realise.

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Explore rewarding careers in the restaurant industry

Les Roches

Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. FOH defines your customer experience. Let’s go over four key front-of-house roles. Host A host is typically the first person patrons encounter when they walk into a restaurant.