Remove Hospitality Net
article thumbnail

9 tips to structure your pre-arrival communication

Hospitality Net

As a hotelier, it is important to prioritise pre-arrival communication with your guests. This statistic highlights just how important it is to engage with your guests before they even arrive at your hotel.Furthermore, pre-arrival communication can also play a key role when building up your guest loyalty.

article thumbnail

A Strategic Technology Innovation Communication Solution in the Lodging and Hospitality Industry

Hospitality Net

Guest communication plays a key role in the hotel guest experience. It influences guest booking decisions, sets expectations prior to arrival, and ensures guests feel welcome and well taken care of during their stay. In recent years, however, customer communications have changed dramatically.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Win Guests and Influence Booking Behaviour

Revenue Hub

Since its initial release in 1936, Dale Carnegie’s timeless book, How to Win Friends and Influence People has sold more than 15 million copies. The book has become something of a bible for individuals looking to excel in their personal and professional lives, built around the sentiment that dealing with people is no easy task to master.

Book 86
article thumbnail

How to Measure Guest Satisfaction in Hospitality Industry – 2023

InnQuest

In the hospitality industry, guest satisfaction is the ultimate goal. To ensure continuous improvement and success, hospitality businesses must adopt effective methods to measure guest satisfaction. The bottom line benefits of guest satisfaction in hospitality industry are customers’ recommendations and repeat business.

article thumbnail

Building a Food Culture

Modern Restaurant Management

One way we further a culture of food safety is not shying away from pictures of our team wearing hair nets, gloves, and always portraying best practices. So hospitality and customer service is always first and foremost. Building culture begins from the top and starts with communicating the vision of a company.

article thumbnail

Voice Channel Resilience and Added Value for Upscale and Luxury Hotels

Larry Mogelonsky

One counterintuitive observation of recent is that, even in a world of flashy websites and intelligent booking engines, the voice channel is still a very important part of the prebooking and prearrival stages of the journey for luxury guests. And it’s not just new bookings that are coming through.

article thumbnail

Tech, loyalty and innovation: Expert predictions for 2024

Hotel Owner

William Cotter, founder and managing director at Net Affinity and Jane Pendlebury, CEO of HOSPA, give their thoughts on the year ahead. “As we enter 2024, the ever changing landscape of hospitality has encouraged heightened significance of ancillary revenue alongside traditional room revenue.

Book 97