Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Recipe management software, on the other hand, standardizes menu items and monitors dish costs. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste.

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Reservations Kitchen Operations Front of House Back of House 196

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To train employees on the use of hotel management software, like SiteMinder, for improved efficiency and data management.

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Training Customer Service Communication Guest Satisfaction 52

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones.

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Front of House Housekeeping Maintenance Back of House 59

Lithos POS

SEPTEMBER 27, 2023

A restaurant’s point of sale system consists of hardware and software specific to the restaurant industry. It is a combination of hardware and software. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators.

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POS Systems Accounting Front of House Server 69

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

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Housekeeping Property Management Book Reservations 52

Lithos POS

MARCH 27, 2023

Automation helps restaurants to collect valuable customer data that can be used to take crucial business decisions. The software such as point of sale software track every customer by creating a profile. It stores customer purchase history data such as their spending, top buying items, and more. Back of house 1.

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POS Systems Blog Front of House Accounting 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Hotel manager. Hotel receptionist. Hotel porter.

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Maintenance Concierge Front of House Budgeting 72

The Restaurant Times

SEPTEMBER 30, 2021

Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . We are here to answer all the questions you could possibly have in this complete guide to restaurant management software.

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POS Systems Server Information Front of House 98

Synergy Suite

APRIL 24, 2023

Integration with POS and Kitchen Systems To streamline operations and ensure efficient order processing, online ordering systems often integrate with a restaurant’s point-of-sale (POS) system and kitchen management software. This integration ensures that online orders flow seamlessly into your existing order management process.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Synergy Suite

APRIL 18, 2024

Step up your customer service game and go above and beyond to make your customers welcome. To assist you with this, we have restaurant management software tools for your restaurants. Learn more about our custom back of house suite today! Invest in your business.

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Pricing Portion Control Accounting Training 52

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

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Portion Control Scheduling Pricing Training 52

Lithos POS

OCTOBER 20, 2022

For a busy restaurant business, understaffing can negatively affect your service quality. The customer has to wait for a long time for food. To provide the best customer service experience, you need to ensure that your front-of-house staff is working properly. Chance to lose your existing labor.

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Modern Restaurant Management

DECEMBER 21, 2022

"In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

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POS Systems Pricing Front of House Marketing 197

Modern Restaurant Management

JANUARY 8, 2024

The likelihood is that the existing technology will continue to improve, becoming even more seamless, including contactless solutions, AI, automation, enhanced data analytics, and improved software integrations. This trend will be driven by the low cost of AI adoption since a lot of it can be deployed purely as software.

Pricing 215

Pricing Catering Training Marketing 215

Synergy Suite

JANUARY 4, 2024

In the restaurant industry, where staff interaction and customer service play pivotal roles, managing turnover is particularly critical. 3 Ways Restaurant Back of House Helps Employee Retention The back of the house (BOH) is the heart of your restaurant operations. What Is Employee Turnover Rate?

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Training Scheduling Communication Demo 52

7 Shifts

SEPTEMBER 26, 2022

In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. Cooks and back-of-house employees tend to work with inventory management software and kitchen display technology. Cooking and Food Preparation.

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Back of House Front of House Server Download 148

7 Shifts

OCTOBER 20, 2022

One of the most significant changes occurred in 2018 when the Department of Labor ruled that back-of-house employees like cooks and dishwashers are eligible to be included in the tip pool. For New York tip pooling, an employer can include only employees directly involved in the interactions and customer service in a valid tip pool.

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Article Server Information Document 78

OpenTable

OCTOBER 20, 2023

And you can forget about creating a five-star guest experience if the whole team isn’t on board, from the front of house to back of house. Customer service skills should be a key focus , as should teamwork and communication. Staffing Without a great chef, the menu doesn’t stack up.

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POS Systems Budgeting Reservations Front of House 52

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity.

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

Front of House 117

Front of House Customer Service Concierge Marketing 117

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Strengthen Weak Restaurant Culture.

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Scheduling Communication Training Customer Service 113

Synergy Suite

FEBRUARY 21, 2023

Integration with back-office systems, such as accounting or payroll software, is crucial for efficient management across all locations. Accounting Software Integration Integration with accounting software is essential for accurate financial reporting, tracking sales, and managing your restaurant’s financial health.

POS Systems 52

POS Systems Training Budgeting Reservations 52

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. In fact, restaurants that use measurable employee engagement software have a 13% better staff retention rate.

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Scheduling Server Communication Training 148

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Catering 215

Catering Marketing Customer Service Front of House 215

SiteMinder

DECEMBER 7, 2023

What’s next in service for the hospitality industry, a culture of care Speaker: Jan Smith Talk duration: 16 minutes Maintaining a consistently high level of customer service is one of the most important considerations for a hospitality business. With plenty of guest speakers and exhibitors you’re sure to learn something new.

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Blog Travel and Tourism Events Download 59

Modern Restaurant Management

OCTOBER 8, 2020

New backend advancements to ChefUI, Miso Robotics’ proprietary software, assist kitchen workers with operational interactions and workflows through an easy to navigate dashboard view of the web-based application displayed on a 15.6” ” touchscreen monitor mounted on the ROAR system.?. The platform includes BOHA!

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Marketing Information Scheduling Download 154

Modern Restaurant Management

DECEMBER 31, 2019

Millennials, the largest generation in the current workforce, are applying for occupations that deal with software, data or management. In 2020 restaurants will feel the pressure to develop ways to make traditional food service roles more appealing. What makes customers happy makes restaurants succeed.

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POS Systems Marketing Training Pricing 138

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Utilizing a digital software platform to help manage inventory, purchasing/ordering significantly help streamline budgets and see current and future costs that will impact the business.

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Budgeting Health & Safety Sanitation POS Systems 227

Larry Mogelonsky

JUNE 26, 2023

Newer hotel systems developed within the past decade have been able to use advances in cloud-hosting services and APIs to outcompete legacy software by offering nimbler platforms at drastically cheaper prices.

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Travel and Tourism Book Reservations Back of House 100