SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Housekeeping is very important in the hospitality industry because customers expect a high level of cleanliness at venues. But, at a glance, what do these career paths entail?

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Restaurant Engine

JUNE 9, 2021

If it’s cosmetic, and back of house, it’s not necessarily a problem. If you’re using it in the front of the house, make sure you can repair any cosmetic issues. They usually have better warranties, and certainly have better customer service. Have a budget and stick with it. tweet this). #7: Final Thoughts.

Maintenance 105

Maintenance Budgeting Back of House Document 105

Lithos POS

DECEMBER 19, 2023

He has duties in both the front-of-house and back-of-house operations. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

OpenTable

OCTOBER 20, 2023

From budgeting and licensing to crafting the perfect menu, here’s everything you need to know about how to open a restaurant. Budgeting and costs You have done the research and built a watertight business plan, but what about the actual costs involved with opening a restaurant? Staffing Without a great chef, the menu doesn’t stack up.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Synergy Suite

APRIL 18, 2024

The last two are less ideal since more people are ordering takeout or delivery than ever before, but if it helps put money back in your budget, why not give it a try? Step up your customer service game and go above and beyond to make your customers welcome. Learn more about our custom back of house suite today!

Pricing 52

Pricing Portion Control Accounting Training 52

Les Roches

MAY 24, 2023

Budgeting and financial management Portra/E+ via Getty Images Finances for a restaurant will include sales forecasting, food cost control, staffing costs, and more. Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

MAY 9, 2023

Budgeting and financial management Finances for a restaurant will include sales forecasting, food cost control, staffing costs, and more. Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

7 Shifts

JANUARY 14, 2020

It takes a toll on your operational budget and staff morale. For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Front-of-house staff know your customers really well and back-of-house staff know your menu really well.

Server 146

Server Front of House Communication Training 146

Modern Restaurant Management

JANUARY 3, 2024

In order to avoid what is poised to be a major challenge in 2024, brands must consider modernizing their back-of-house health & safety procedures with digital tools that are designed to ensure both state- and nationwide compliance.

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

JULY 27, 2021

As owners strategize how to spend their budgets, it is imperative they consider the importance of quality over quantity, curating a tech toolbelt capable of driving revenue and improving the customer experience while helping restaurants remain profitable. However, adopting tech for the sake of appearing modern is not the solution.

POS Systems 243

POS Systems Server Back of House Front of House 243

Modern Restaurant Management

DECEMBER 21, 2022

Do a budget and work on predicting cash needs the next 60-90 days. "In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house. Typically smaller but more frequent increases, especially on the big movers, will produce better, more sustainable results.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Synergy Suite

NOVEMBER 30, 2023

Labor Costs Labor costs are a crucial part of direct costs as they pertain to the staff directly involved in food preparation and service. Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service.

Portion Control 52

Portion Control Scheduling Pricing Training 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

Les Roches

DECEMBER 28, 2023

Back of house positions Working away from diners’ eyes you’ll find the back-of-house crew: chefs, kitchen managers and other support staff. Head chef This role requires administrative and culinary prowess in managing food inventory, planning budgets, supervising kitchen activities and creating signature recipes.

Front of House 52

Front of House Server Back of House Training 52

Synergy Suite

FEBRUARY 21, 2023

Small or Independent Restaurants Small or independent restaurants often have limited budgets and fewer resources compared to larger establishments. Integration with CRM systems allows you to track customer preferences, purchase history, and loyalty program information.

POS Systems 52

POS Systems Training Budgeting Reservations 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

7 Shifts

MAY 31, 2021

How is the restaurant's budget broken down between key expenses like food costs, labor, and fixed costs? Who is responsible for moving the inventory to the right storage and preservation space in the back-of-house when it arrives. Customer Service. Customer service can make or break a guest experience.

Server 145

Server Scheduling Portion Control Customer Service 145

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Accounting and finances: Manage budgets and track food and labor costs. With over-capacity, you don't have enough seating to meet demand and customer service suffers.

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

MARCH 16, 2022

In the restaurant industry, it can be difficult to maintain front- and back-of-house staff, as many will eventually move on to pursue new ventures such as school, travel, or alternate employment. As a manager, there are countless low- to no-budget tips to engage staff and build a strong foundation for your business.

Scheduling 148

Scheduling Server Communication Training 148

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting.

Marketing 154

Marketing Information Scheduling Download 154

Modern Restaurant Management

DECEMBER 31, 2019

To that end, while technology and automation will play an increasing role in restaurant operations, we’re focusing on back-of-house technologies that make our employees’ jobs easier so they can focus on our guests. David Cantu, Cofounder and Chief Customer Officer at HotSchedules, Now Powered by Fourth.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. This means it is imperative from a financial perspective that bar and restaurant owners budget accordingly for these changes. Grocery stores allow you to shop without going through a checkout process.

Budgeting 227

Budgeting Health & Safety Sanitation POS Systems 227