Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

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Les Roches

MARCH 23, 2023

Hotel marketing can be an incredibly important part of a hotel’s success. Effective marketing helps to bring in new customers, build brand loyalty, and increase hotel revenue. And what actions you can take to start creating your own successful hotel marketing campaigns. What do marketing managers do?

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Marketing Events Hospitality Management Information 98

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. Data acquired about your actual consumers can be used in both online and offline marketing campaigns. Assume a customer discovers your website but cannot identify where you are located or how to contact you.

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Marketing Information Download Customer Service 158

7 Shifts

OCTOBER 22, 2019

Creating an Instagram marketing strategy for your restaurant is just a part of getting your business up and running. Instagram is influencing menu offerings, restaurant design, and marketing strategies. There are three main steps to creating a winning restaurant Instagram marketing strategy.

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7 Shifts

OCTOBER 9, 2019

That’s why digital marketing is so important. Read on to learn more about creative digital marketing ideas you can get started on today. Engage your Customers with Loyalty Programs Restaurant loyalty programs have come a long way from the days of the “10 stamps on a business card = 1 free beverage” system. Google My Business.

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Marketing Reservations Accounting Information 113

Les Roches

JANUARY 8, 2024

This is personalized marketing at work. In this guide, we’ll uncover the essence of personalized marketing, its influence on customer behavior and how harnessing its power can enhance business outcomes. What is personalized marketing? You may have also noticed product suggestions that match your interests.

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Definition Marketing Information Communication 52

Modern Restaurant Management

APRIL 16, 2024

We live in an attention economy and your customers are interacting with you on more than just review platforms and in your stores. They’re also on social media accounts commenting on photos and videos, as well as posting their own. But what if you could ask those survey questions in real time to real customers?

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Customer Service Accounting Marketing 110

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. ChatGPT can be used to automate customer inquiries, streamline customer service operations, and create interactive conversations that can be used for marketing purposes.

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Customer Service Accounting Blog Information 77

Social Hospitality

JULY 5, 2022

Marketing nowadays takes many forms and happens on various platforms. Let’s look at both types of marketing and examine their strong and weak points. Let’s look at both types of marketing and examine their strong and weak points. Traditional Marketing Explained. Influencer Marketing Explained.

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Marketing Events Blog Budgeting 75

Restaurant Engine

DECEMBER 14, 2022

Today’s consumer spends hours on social media each week, and if you aren’t leveraging the power of social media marketing, it’s time to get off the fence and take action. Consider the importance of word of mouth marketing. Now imagine that same word of mouth marketing on an exponential level. 1: Social Media is Valuable.

Customer Service 116

Customer Service Marketing Download Scheduling 116

Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Front of House Customer Service Accounting Communication 187

NV Hotels

DECEMBER 6, 2023

Our operations span across the entirety of the US market, representing a diverse range of industries and sectors. Our principal mission and overarching goal revolve around providing our customers, who hail from numerous markets, with superior quality products. In essence, H&I Supplies is more than just a textile company.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget.

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Modern Restaurant Management

NOVEMBER 30, 2023

But the right POS should do more than just make the payment process smoother — by combining back-end data with front-end systems, restaurant operators can offer customers more precise wait times while also helping identify service bottlenecks that may be slowing down operations.

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POS Systems Training Scheduling Customer Service 129

Blue Magnet Interactive

JANUARY 14, 2020

Want to keep eyes glued to your accounts? Influencer Marketing. Demand for Speedy Customer Service. Customer service is certainly not a new trend, but the way that you engage online always changing. With how often trends are changing in marketing, we expect to see even more exciting things to come in 2021!

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Marketing Customer Service Budgeting Accounting 52

InnQuest

APRIL 5, 2023

This strategy ensures that rooms are not sold below their market value during low-demand periods and not priced too high during high-demand periods, resulting in empty rooms. Similarly, yield management enables hotels to adjust to changing market conditions, resulting in better competitive positioning.

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Pricing Book Blog Marketing 220

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. RMS tools use machine learning and predictive analytics to optimize room rates, anticipate market trends, and provide insightful competitor analysis.

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Pricing Article Strategic Planning Guest Satisfaction 91

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

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POS Systems Information Budgeting Customer Service 203

The Restaurant Times

OCTOBER 11, 2021

Evaluate the current market and competition. This includes components such as color palette to be used in marketing and in decoration, the fonts you’ll use for content in menus and websites, the style and content of your images, and important visuals like your restaurant logo design. Know what you will provide and to whom.

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Marketing Reservations Blog Budgeting 52

Revenue Hub

JULY 20, 2023

There are various sales strategies you can employ to market and sell your hotel rooms. Social media and email marketing: Utilize social media channels such as TikTok, Facebook, Instagram, Twitter, and LinkedIn to promote your direct booking offers and attract the attention of potential guests.

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Guest Retention Book Customer Service Article 60

Modern Restaurant Management

JANUARY 31, 2024

The website is one part of it, but it’s also about maintaining an active social media presence, offering a loyalty program, and investing in ongoing marketing campaigns. And, 67 percent have automated email marketing, while a further 30 percent want to. I hope they come away from reading the r eport with a sense of optimism.

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Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Modern Restaurant Management

AUGUST 16, 2023

Data-driven insights via detailed reports and analytics for better insight into sales trends, inventory levels and customer behavior. Integration capabilities with other software and tools, such as accounting software, online ordering platforms and third-party integrations.

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POS Systems Customer Service Back of House Catering 167

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Ghost Kitchens. Delivery Options.

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Reservations Definition POS Systems Customer Service 218

Les Roches

JANUARY 15, 2024

What is the difference between hotel sales and marketing? To craft effective hotel sales strategies, it’s important to recognise the difference between hotel sales and marketing. Hotel marketing The objective of hotel marketing is to raise brand visibility and engage through various channels.

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Communication Book Reservations Marketing 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Local health lockdowns and limitations caused havoc for food supply chains, staffing, customer demand, and remote ordering. What are AI and ML?

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Back of House POS Systems Training Front of House 211

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

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POS Systems Accounting Front of House Server 69

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

STAAH

MAY 14, 2023

By providing real-time data and automated solutions which bypass manual processes, STAAH’s platform has allowed Edge Hospitality to respond nimbly when new opportunities and challenges arise, including unexpected and rapid changes in the market that influence bookings, and guest preferences and behaviours.

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Book Customer Service Accounting Marketing 100

Revenue Hub

APRIL 2, 2024

In fact, the hotel PMS market size was estimated at USD 7.15 Legacy systems—even tried-and-true ones—aren’t equipped to stay agile and drive growth in today’s market. The travel market is forecast to grow over 14% annually between 2022 and 2027, with over two-thirds of travelers now most concerned with value when booking.

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Property Management Article Server Customer Service 100

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Factors such as location, capacity, amenities, and cost should be taken into account when selecting a venue. Developing marketing strategies to promote the event.

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Events Event Coordination Budgeting Hospitality Management 52

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. Table of Content Everything a hotelier must know about ChatGPT Benefits of using ChatGPT Save resources Increase customer satisfaction Automated responses Ideas How can Hotels Use ChatGPT?

Customer Service 52

Customer Service Blog Training Reservations 52

Lithos POS

AUGUST 31, 2023

It helps you to save money and push your business to grow, The POS enables seamless management of customer interactions and data, facilitating personalized and targeted marketing campaigns, loyalty programs, and improved customer service. POS tracks and records every customer transaction.

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POS Systems Accounting Blog Customer Service 52

Revenue Hub

JANUARY 9, 2023

As reports emerge that the number of active daily users are growing under Twitter’s new head honcho, I also wonder if, once the media hype blows over, whether the advertisers may come crawling back to tap into an unsaturated market brimming with commercial potential. In the wake of Substantial Revenue Losses, Are Potential Customers Growing?

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Communication Article Customer Service Accounting 81