7 Shifts

NOVEMBER 23, 2023

Thanks to all the information at your fingertips, making the switch doesn’t have to be so hard. Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings.

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Download Demo Customer Service Training 89

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

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POS Systems Information Budgeting Customer Service 198

7 Shifts

OCTOBER 31, 2023

It’s also inconvenient to enter employee information into multiple places. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. Honesty is the best policy.

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Information Pricing Customer Service Accounting 89

STAAH

JANUARY 24, 2023

The hospitality industry is increasingly leveraging AI technologies to streamline its customer service operations and enhance its guest experience. The dialogue format makes it possible for ChatGPT to answer questions, follow up questions, give an informative summary, admit its mistakes, and reject inappropriate requests.

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Customer Service Accounting Blog Information 77

Hotelogix

NOVEMBER 10, 2023

Good housekeeping software will have a simple-to-understand dashboard that can display room status information. Accounting Management An accounting management module for the hotel software system is essential, as well. Many hotels already have certain types of accounting management software they use.

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Front Desk Operations Housekeeping Accounting Book 100

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Improved Customer Loyalty Programs.

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POS Systems Download Accounting Communication 177

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

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Training Customer Service Communication Information 122

Modern Restaurant Management

MAY 16, 2024

Post new menu items, offers, events, and any other updates you would post to a social media account. Make Sure You’re Asking Customers for Reviews Be proactive about asking customers for reviews. Photos create engagement and can bait clicks away from competitors if they look delicious enough.

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Special Events Article Events Customer Service 173

7 Shifts

MAY 23, 2024

Improving your restaurant operations to succeed in this highly competitive industry means serving quality food and providing excellent customer service while minimizing waste, reducing costs, and keeping your employees engaged. This will help you make informed decisions and improve your operations.

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Bookkeeping Scheduling Training Accounting 89

Hotel Owner

MAY 14, 2024

Hotel marketing has come a long way, with the majority of holidaymakers – domestically and abroad – using the internet and their social media accounts to research and choose their next vacations. Consistent NAP (name, address and phone number) information across all platforms can boost your visibility in local search results.

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Marketing Book Information Budgeting 98

Modern Restaurant Management

NOVEMBER 29, 2022

That means providing exceptional customer service, clean facilities, safe food, and accurate orders. Tech tools let you track employee performance, looking at things like compliance and accountability, so you can identify (and fix) any problems immediately. Track and improve performance. Incentivize employees to improve.

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Training Communication Customer Service Accounting 222

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

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Housekeeping Book Guest Satisfaction Information 130

Restaurant Engine

DECEMBER 28, 2022

According to MenuMag , the most important thing you need on your website is accurate information. Make sure it’s easy to find because you don’t want people to have to click around or scroll all over to locate this information. 3: Customer Reviews. Customer service begins online with your restaurant website. #4:

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Information Customer Service Blog Accounting 106

Revenue Hub

JULY 19, 2023

A sophisticated Revenue Management System (RMS) can help facilitate this process, taking into account numerous data points and offering actionable insights for optimal pricing. Not only does it provide potential guests with necessary information, but it also offers a platform to highlight unique selling points.

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Pricing Article Strategic Planning Guest Satisfaction 86

Revenue Hub

JULY 20, 2023

Create an appealing hotel website: Your property’s website should be user-friendly and feature attractive design, clear information about rooms, amenities, location, services, and reviews. Based on this information, adjustments and improvements can be made.

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Guest Retention Book Customer Service Article 56

Modern Restaurant Management

MAY 31, 2022

Below is more information about restaurant reporting and a list of the best reporting practices restaurants should consider following. It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Overview: Reporting in the Restaurant Industry.

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POS Systems Download Reservations Training 191

Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

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Customer Service Marketing Download Scheduling 116

Modern Restaurant Management

OCTOBER 28, 2021

Regardless of where they stand on the myriad issues surrounding the pandemic, your customers want to know your policies so they can make informed choices. There are restaurants that have made the decision to operate with a pre-pandemic mindset and have made few, if any, operational changes that impact their customers.

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Communication Customer Service Information Sanitation 195

7 Shifts

OCTOBER 9, 2019

And if that information isn’t there, people will go somewhere else. A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. You can create your Google My Business account here. Google My Business.

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Marketing Reservations Accounting Information 113

7 Shifts

JULY 13, 2023

Think: POS system integrations, tracking and reporting capabilities, and separation from personal employee accounts. With a few clicks, tips are sent directly into employees' bank accounts or onto a digital payment platform (depending on the software you choose). Not to mention living with someone with sticky fingers? Learn more 5.

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Training Accounting POS Systems Document 78

STAAH

MAY 9, 2023

In this fast-paced industry, staying informed about the latest trends and technologies can give hoteliers a competitive advantage and help them stay ahead of the curve. According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions.

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Travel and Tourism Book Accounting Information 80

InnQuest

APRIL 5, 2023

Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing. Gather data: Collect data on occupancy rates, booking trends, competitor pricing, local events, seasonal patterns, and the general economic climate to inform your yield management strategy.

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Pricing Book Marketing Blog 220

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

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Marketing Information POS Systems Demo 224

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

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Communication Article Customer Service Accounting 76

Travel Booster

JULY 2, 2023

There is a lot of money that typically gets distributed to a long list of vendors, so timely collection, accounting and payment are important to keep the wheels running smoothly. The integrated financial modules of Travel ERP systems handle accounting, invoicing, and expense tracking, replacing the painstaking manual calculations of the past.

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Customer Service Accounting Book Blog 52

7 Shifts

DECEMBER 4, 2020

While most restaurateurs are experts in hospitality and customer service, payroll makes many savvy business owners scratch their heads. After choosing a payroll schedule, set up direct deposits into your employees’ bank accounts. You’ll need to collect a variety of information from your staff to run payroll properly.

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Scheduling Server Information Accounting 148

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

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POS Systems Accounting Front of House Server 69

7 Shifts

AUGUST 2, 2023

Security and compliance: Any time banking information is involved, the protection of your restaurant and employee data is paramount. Confidentiality policy emphasizing the efforts your restaurant and the platform are taking to maintain the confidentiality of employee tip and bank information.

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Training Demo Information Communication 78

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

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Server Scheduling Portion Control Customer Service 145

SiteMinder

JULY 23, 2023

For guests, it’s a platform that allows them to explore various accommodation options, discover unique stays, and book with confidence based on verified information and reviews. When hosts create an account and list their property on the platform, Airbnb does not impose any upfront fees or charges for the basic listing process.

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Book Information Accounting Pricing 52

InnQuest

JULY 11, 2022

Nowadays, most customers prefer to check out a hotel’s website before making a reservation. to engage the customers and boost sales. The most obvious course of action taken by customers these days is to perform a quick google search for what they’re looking for.

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Marketing Travel and Tourism Definition Book 130

Modern Restaurant Management

JANUARY 10, 2023

TikTok differs from other social media platforms in that its discovery algorithm is relatively egalitarian: it suggests content that is likely to appeal to users’ unique interests and behaviors, rather than preferentially pushing posts created by accounts that are already hugely popular, à la Instagram.

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Marketing Customer Service Accounting Magazine 209

Lithos POS

AUGUST 31, 2023

Overall, inventory data at your fingertips, allows you to make informed purchasing decisions, enhance customer satisfaction by ensuring products are always available, and minimize carrying costs. Customer Management Smart boutique POS offers its own CRM system or it is also integrated with other CRM software.

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POS Systems Accounting Blog Customer Service 52

EATER

NOVEMBER 3, 2022

I also realize this is probably not new information to me, and deduce that this is probably the exact point where I’ve given up on redeeming a free taco in years past. Okay, why do I have to input credit card information, as well as my phone number, when the total for my order is $0? Uggggggh, you have to download the Taco Bell app?

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Download Accounting Information Definition 83

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. Their coordination matters in customer service. Everything you can is related to the customer.

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Front of House Scheduling Communication Bookkeeping 52