Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Revenue Hub

JULY 20, 2023

Customer service and guest retention: Good customer service is crucial to satisfy guests and encourage them to book directly with the hotel again. Personalized and tailored assistance should be provided, guest reviews should be taken into account, and a loyalty program may be introduced to enhance guest retention.

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Revenue Hub

JULY 19, 2023

Subscribe to our weekly newsletter and stay up to date Leverage Dynamic Pricing Strategies Dynamic pricing involves adjusting room rates in real time based on factors such as demand, competition, local events, and historical data. Partner with Local Businesses Develop symbiotic relationships with local businesses.

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Restaurant Engine

DECEMBER 14, 2022

In addition, social platforms give your restaurant a place to build relationships so you stay top of mind with customers. For example, someone dines at your restaurant on a Friday night and has such a great meal and customer service that they tell their family members at brunch on Sunday.

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SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Accounts and finance department. Front of office functions.

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Hotel Owner

DECEMBER 1, 2022

Additionally, partnerships with key festive attractions can be especially symbiotic, with subsidised entry prices to exhibitions, markets, and other events an option for those staying at your hotel. Why wait to capitalise on a nearby wintertime event when you can host some of the fun yourself? Host the holiday.

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Revenue Hub

JANUARY 9, 2023

I first opened my Twitter profile in 2013, and actively participated in tweeting about anything from live sporting events to what I had for breakfast on vacation. Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Les Roches

DECEMBER 27, 2023

Hospitality manageme­nt encompasses the­ organization of lodging, food service­s and events, with the primary focus on e­nsuring guest comfort and satisfaction. It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. What is hospitality management?

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InnQuest

APRIL 5, 2023

Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing. The system considers factors such as historical booking patterns, local events, and competitor rates to determine the optimal price for each room.

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Les Roches

JANUARY 15, 2024

It involves creating imagery that makes people imagine themselves using the hotel’s facilities and services. While sales is geared towards tapping into existing demand and closing individual accounts, marketing initiatives are aimed at generating fresh interest and drawing potential customers into the initial stages of the sales process.

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Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. Their coordination matters in customer service. Everything you can is related to the customer.

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Restaurant Engine

DECEMBER 28, 2022

The user experience is paramount when it comes to viewing your menu, so take this into account when creating your menu pages. You’ll find that this improves the overall customer experience while providing your customers with all the information they need to make an informed decision about where and what they are eating. #3:

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Revenue Hub

JULY 11, 2023

NB: This is an article from Lybra , one of our Expert Partners Amid a sea of considerations, ranging from efficient staff management and impeccable property upkeep to top-tier customer service, revenue management emerges as a critical linchpin.

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Modern Restaurant Management

DECEMBER 28, 2020

The Baby Boomer and the Gen Z user have significantly different usage patterns in a mobile app and UX and UI teams will need to take this into account as digital solutions become commonplace in the shopping experience. John Moezzi, National Account Manager, Sharp NEC Display Solutions. That also applies to the event space itself.

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InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

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Synergy Suite

JANUARY 14, 2023

Your training program should account for situations where you may need to change what technology you’re using to make employees’ jobs more efficient and easier to manage. It is important for staff to understand the importance of providing excellent customer service and the impact that it has on the restaurant’s overall success.

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7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

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LimeTray

APRIL 29, 2021

It needs to take into account different screen sizes as well as load times. Something as minor as a smaller or bigger button size can make the user experience difficult and lead customers to abandon ordering altogether. Use them to link your Instagram, Facebook, and Twitter accounts. Customer Service. Social Media.

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Les Roches

DECEMBER 28, 2022

They might also be expected to represent their organization at various conferences and events and may be required to present, hand out fliers or host a stall. This might involve sharing posts, stories, reels, and videos on social media accounts like TikTok, Twitter, Facebook, and Instagram. Customer service.

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Communication Blog Customer Service Marketing 52

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

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Modern Restaurant Management

MAY 14, 2020

Ensuring a positive digital customer experience entails optimizing various channels and technological infrastructure to improve how customers navigate a restaurant’s online persona. If you have been waiting for the perfect moment to establish or revamp your digital presence, now is the time.

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7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 78

Les Roches

MARCH 23, 2023

This could include hosting events, offering special discounts, or partnering with local attractions to offer package deals. Overall, the best marketing strategy for successful hotel management will involve a combination of initiatives that cater to the target audience, taking customer retention into account while acquiring new patrons.

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7 Shifts

JANUARY 20, 2023

And this huge event draws in a lot of people who are looking for a quick and easy meal. So make sure you have enough staff on hand to handle the increase in orders and customer service. With so much competition around, this is a great way to entice customers to choose your restaurant over others.

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SiteMinder

SEPTEMBER 10, 2023

It serves as a financial blueprint, detailing various revenue streams such as room bookings, food and beverage sales, and ancillary services. The budget also accounts for all types of expenses, including operational costs, capital expenditures, and marketing budgets.

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SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

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The Restaurant Times

MARCH 17, 2023

Additionally, you can use holidays and other special occasions to encourage customers to visit your restaurant and celebrate. Social Ads Remember that different people use different platforms, so you shouldn’t use the same material on each account. Host Special Events What lures patrons into a restaurant?

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Les Roches

AUGUST 12, 2022

Every successful hospitality manager knows that providing great customer experience is a critical part of the job. But if you want to be a great hospitality leader, you’ll need more than just good customer service skills. The leader will guide from the front to make sure that the business exceeds customer expectations.

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Modern Restaurant Management

DECEMBER 10, 2021

While your restaurant may feature a diverse menu, delicious food, a great ambiance, and excellent customer service, you will still struggle to build a customer base without promoting it. The fact is that running a successful restaurant is more than just offering good food and good service.

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The Restaurant Times

MAY 27, 2021

In the digital era, just having an account or a page on social media platforms like Facebook and Instagram is not enough. People have to be aware of the new additions to your menu or your upcoming events. Furthermore, having a separate FAQ section can help answer routine questions customers might have, saving time and effort.

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Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

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Synergy Suite

OCTOBER 12, 2023

Gross profit margin is a fundamental financial metric that reveals the percentage of revenue left after accounting for the cost of goods sold (COGS). These metrics go beyond merely counting revenue and expenses; they reveal the core profitability of the business, while accounting for various financial components.

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Social Hospitality

APRIL 4, 2023

Every social media manager dreads when a negative comment or review appears on one of their brand’s social media accounts. Whether you own a small business or manage social media accounts for a large corporation, effective crisis management on social media is essential.

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Blue Magnet Interactive

JANUARY 14, 2020

Want to keep eyes glued to your accounts? For example: there is a big marathon coming up, and you would like to attract more stays at your hotel for this event. Demand for Speedy Customer Service. Customer service is certainly not a new trend, but the way that you engage online always changing.

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