Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Hospitality Management 52

Les Roches

FEBRUARY 21, 2024

Step into the­ future of event planning, whe­re technology developments in the hospitality industry play a crucial role in cre­ating extraordinary experie­nces and event technology have a profound impact on confe­rences and eve­nt management. What is event technology?

Events 52

Events Accounting Information Budgeting 52

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

Events 52

Events Budgeting Vendor Management Communication 52

Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

Events 52

Events Information Hospitality Management Communication 52

Hotel Business

JANUARY 30, 2024

Marriott International has selected Oracle Hospitality OPERA Cloud Property Management System (PMS) and Sales and Event Management as a hospitality cloud platform for luxury, premium, select-service and midscale properties.

Events 111

Events Customer Service Catering Property Management 111

Hotel Owner

APRIL 15, 2024

When it comes to luxury hospitality, too often businesses think about customer service as something you do. In reality, customer service is all about how you deliver. It’s more of a consumer-centric value proposition: the value of the service is dependent upon the guest’s need, or the solution to the guest’s pain point.

Customer Service 98

Customer Service Marketing Events 98

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 95

Customer Service Concierge Article Training 95

Modern Restaurant Management

AUGUST 19, 2022

A big part of any restaurateur's job is to secure the staff required to provide stellar customer service. Satisfied employees shine when it comes to customer service, and they help build your restaurant’s reputation among residents. Join the local chamber of commerce and attend networking events.

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Events Customer Service Marketing Pricing 197

Hotel Owner

OCTOBER 6, 2023

Following a multi-million-pound restoration completed in 2020, it has been transformed into an award-winning wedding and events venue with 23 ensuite bedrooms and various event spaces. The property has the potential to expand its revenue streams beyond exclusive events to include accommodation and dining.

Events 98

Events Customer Service Marketing 98

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. Customer service in F&B : Skills for engaging with guests, taking orders accurately, and managing dining experiences.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Owner

SEPTEMBER 22, 2023

The 19-storey building comprises 212 bedrooms with first class facilities, meeting and event space coupled with leading levels of service standards expected under the Hyatt brand.

Events 98

Events Customer Service 98

Hotel Owner

OCTOBER 9, 2023

Hotels in the UK experienced a strong summer season, with a roughly 10% increase in Revenue per Available Room (RevPAR), largely driven by events and international demand. Liverpool followed closely with a 16% RevPAR increase, boosted by high-profile sporting events such as The Open.

Events 98

Events Customer Service Pricing Book 98

Hotel Owner

MARCH 3, 2023

Hyatt’s Andaz London Liverpool Street has appointed Francesca Coluzzi and Hannah Jeal as assistant directors within its Sales and Events teams. Having previously held the position of Weddings and Social Events manager, Andaz London has also promoted Hannah Jeal to assistant director of events.

Events 104

Events Customer Service Marketing 104

Hospitality Net

AUGUST 23, 2023

A career in the hospitality industry isn’t limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

Travel and Tourism 60

Travel and Tourism Customer Service Training Events 60

Revenue Hub

FEBRUARY 8, 2024

Achieve exceptional client experiences by enhancing your customer journey, actively pursue and promote sustainability initiatives, deliver seamless customer experiences, and consider expanding your venue’s customer base with hosted events. Consider what would be suitable and the type of guests you want to attract.

Concierge 97

Concierge Article Events Customer Service 97

Hotel Owner

SEPTEMBER 12, 2023

L&R said Chan is a “dedicated and results driven” assistant director of sales with a track record in implementing successful sales strategies that deliver increased performance for hotels, with a firm focus on customer service. I am really excited to elevate both establishments.”

Business Development 105

Business Development Customer Service Events Marketing 105

Hotelogix

NOVEMBER 19, 2023

  Local area events: Local area events can significantly impact your hotel occupancy. If the event is popular and attracts many people from out of town, you will experience increased demand. On the other hand, if the event is only of interest to locals, it may not impact hotel occupancy much.

Book 148

Book Pricing Events Guest Services 148

Hotel Owner

OCTOBER 6, 2023

The hotel features an 18-hole golf course, meetings and events space, suites and the Berkeley Bar and Terrace. We are confident that he will have a transformative effect on our customer service and team dynamic. Samantha Birch, hotel manager, said: “We are delighted to welcome Roberto to the team.

Customer Service 98

Customer Service Events 98

Modern Restaurant Management

MARCH 6, 2024

Conversational AI in Quick Service Restaurants (QSRs) just makes sense as it addresses the cost and service side of the business. As such, conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service.

Customer Service 189

Customer Service Information Maintenance Server 189

Hotel Business

FEBRUARY 7, 2024

Duetto , provider of revenue management systems, has acquired Micerate, a provider of dynamic pricing and online booking tools tailored for meetings and event spaces. Duetto is built on innovation, constantly staying ahead of the market to ensure our customers maintain a consistent competitive advantage,” said David Woolenberg, CEO, Duetto.

Events 59

Events Pricing Book Customer Service 59

Hotel Owner

OCTOBER 24, 2023

She brings a wealth of customer service experience with her, having led The Belfry’s front office team for the past eight years, and will now be responsible for the day-to-day operations of the resort desk. Shepherd has 12 years’ experience in delivering the “highest levels” of customer service to guests.

Customer Service 98

Customer Service Catering Events 98

Modern Restaurant Management

MAY 16, 2024

Each week, do at least the following: Update your business hours in case of special events, weather, or holidays so that customers don’t show up when you aren’t open. Add new photos whenever you have an event, change the decor, or offer a new menu item.

Special Events 100

Special Events Article Events Customer Service 100

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Demo Book 130

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Hotel Owner

AUGUST 8, 2023

Four new recruits have been appointed to the customer service team at a spa resort in Windermere. Kitchin studied at Lancaster and Morecambe College to attain her Level 2 qualification as Air cabin crew and has also trained as a barista, having worked at Costa Coffee and in a range of customer service roles.

Customer Service 98

Customer Service Training Events 98

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Hospitality Management 98

Hotel Business

APRIL 4, 2024

Originally, I was never interested in being a general manager, so I instead took a fairly non-conventional career path for a GM by pursuing conferences and events. Starting from entry-level positions, I worked my way up through various roles honing my skills in customer service, operations management, marketing, sales and event planning.

Events 105

Events Customer Service Marketing 105

Modern Restaurant Management

JANUARY 22, 2024

You can foster an emotional connection by connecting your brand with their beliefs, giving outstanding service, and establishing an engaging ambiance. Engage consumers using social media, storytelling, and events to create a deep emotional tie that extends beyond the plate.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Revenue Hub

NOVEMBER 8, 2023

Conversion Metrics: Is your website driving bookings, leads, quotes, and/or other success events? Amenities Repeat guests Exceptional customer service Ideal location Renovated or new property Optimized website Frictionless software Weaknesses Where is your property falling short physically, digitally, and/or operationally?

Budgeting 92

Budgeting Marketing Customer Service Article 92

Are Morch

FEBRUARY 2, 2023

These programs aim to provide them with hands-on experience and practical skills in less common areas, such as customer service, food preparation, and event planning. High schools are offering students a unique opportunity to gain experience in the hospitality industry through specially designed programs.

Customer Service 59

Customer Service Events Article 59

Modern Restaurant Management

JUNE 5, 2023

Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Scheduling 189

Scheduling Information Pricing Customer Service 189

Revenue Hub

MARCH 25, 2024

Facebook Largest age group: 25-34 Ability to create a “Facebook Event” for things happening at the hotel Live stream capability Post text, photos, and videos Facebook ads Instagra m Largest age group: 18-24 81% of Instagram users research new solutions or services using this platform.

Article 66

Article Customer Service Scheduling Catering 66

Hotel Owner

JUNE 19, 2023

L+R said Williams is a dedicated and results driven director of Sales with a track record in implementing successful sales strategies that deliver increased performance for London hotels, with a firm focus on customer service.

Customer Service 105

Customer Service Events Marketing 105

Horizon Hospitality

OCTOBER 5, 2023

Automation and AI will continue to evolve so that fewer customer-service roles are needed, and is showing up already in many fast-food concepts. Line-prep robots, once seen as futuristic gimmicks, may be seriously considered by more operators looking to cut payroll costs.

Accounting 130

Accounting Customer Service Events 130

Hotel Owner

OCTOBER 4, 2023

“John shares my belief that success is achieved through inspiring, motivating, and driving the team to aspire to be the best, and this will be key in his oversight of customer service, rooms, events, and food & beverage across the property.

Customer Service 98

Customer Service Training Events 98

Serviced Apartments

MARCH 12, 2024

Each event is designed “to make it easier to meet like-minded people – fostering an instant yet sustainable community spirit” Alastair Mullens , managing director of Vertus, said: “Launching 3 and 15 West Lane is another exciting milestone in the evolution of the residential rental offer in Canary Wharf.

Customer Service 52

Customer Service Scheduling Events 52

Modern Restaurant Management

NOVEMBER 19, 2021

Having the prospect of a free meal in the future will make customers more likely to choose your restaurant when picking where they eat out. Host Fun Events. Customers are eager to attend fun events, especially post-pandemic. Consistency is key.

Marketing 189

Marketing Special Events Events Customer Service 189