7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. If your restaurant uses 7shifts , help new employees log in to their accounts. Customer service training Customer service is the cornerstone of hospitality. Reviewing health and safety protocol.

Training 122

Training Customer Service Communication Information 122

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. Of all the front of the house positions in a hotel, this is the most senior. The purpose of the role is to ensure that all guests receive high quality customer service. Accounting manager. Hotel manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Lithos POS

DECEMBER 19, 2023

He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

Synergy Suite

APRIL 18, 2024

It also takes into account any food wastage, spoilage, or pilferage that may occur during storage or preparation. Let’s face it, post-COVID, many of us prefer to eat in the comfort of our home, so as long as the additional expenses are accounted for, this is a great way to boost revenues. Offer delivery or takeout options.

Pricing 52

Pricing Portion Control Accounting Training 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate. Back of House Positions 43% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 78

Scheduling Front of House Training Customer Service 78

7 Shifts

DECEMBER 27, 2019

Team culture and customer service also suffer. Time spent on hiring is also a productivity suck, as that's time that managers and employees could be spending on other things, like focusing on the business’ growth or the customer experience. When there’s a shortage of servers at a restaurant, service suffers. Here’s how.

Server 144

Server Training Front of House Back of House 144

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. ” – Bob Patterson, founder and president of Patterson & Company Certified Public Accountants. "In 2023, we’ll see AI becoming more widely integrated into restaurant operations spanning front and back of house.

POS Systems 198

POS Systems Pricing Front of House Marketing 198

Lithos POS

MARCH 27, 2023

POS system allows you to integrate with third-party app software such as accounting, CRM, loyalty software, inventory software, and other payment partners and online food aggregators. Most point of sale systems provides the option to manage business operations such as inventory, accounting, CRM, payment, loyalty, and online ordering.

POS Systems 52

POS Systems Blog Front of House Accounting 52

Synergy Suite

NOVEMBER 30, 2023

Understanding and managing prime costs is vital for several reasons: Profitability: Prime costs, comprising both the cost of goods sold (COGS) and labor expenses, typically account for the largest portion of a restaurant’s expenses. Be prepared to adjust your calculations to account for seasonal fluctuations.

Portion Control 52

Portion Control Scheduling Pricing Training 52

7 Shifts

OCTOBER 20, 2022

One of the most significant changes occurred in 2018 when the Department of Labor ruled that back-of-house employees like cooks and dishwashers are eligible to be included in the tip pool. For New York tip pooling, an employer can include only employees directly involved in the interactions and customer service in a valid tip pool.

Article 78

Article Server Information Document 78

Modern Restaurant Management

JANUARY 8, 2024

We’re seeing strong and growing interest in IoT connectivity and automation in the back-of-house – especially for multi-site operators. Artificial Intelligence will play a bigger role in restaurants whether it’s taking orders, managing customer service or doing some of the back of the house work.

Pricing 216

Pricing Catering Training Marketing 216

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

OpenTable

OCTOBER 20, 2023

Whether you’re leaning towards digital accounting solutions or considering the expertise of a financial advisor, staying clued in on your cash flow—both outgoing and incoming—is pivotal for your restaurant’s triumph. Customer service skills should be a key focus , as should teamwork and communication.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

7 Shifts

SEPTEMBER 26, 2022

What those technologies are completely depends on the role, but here are a few of the more popular examples: Servers and front-of-house roles tend to familiarize themselves with point-of-sale (POS) technology, scheduling software , online ordering integrations, and perhaps even reservation software. Cooking and Food Preparation. Memorization.

Back of House 148

Back of House Front of House Server Download 148

Modern Restaurant Management

FEBRUARY 15, 2022

With a critically shrunken talent pool, restaurants are racing to fill positions in every part of the business — front of house, back of house, and corporate teams. Nowhere is this more clear than in restaurants; many wonder if parts of the workforce left the industry for good and how they will fill that gap.

Server 225

Server Marketing Front of House Back of House 225

7 Shifts

MAY 31, 2021

The term can refer to the logistics of any and all tasks in a restaurant, including its finances, its kitchen, its staff, and its service model. For successful implementation of these processes, restaurants often rely on tools for accountability and optimization, including technology, templates, systems, and planners. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Read our article about Top Hotel Trends.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Catering 216

Catering Marketing Customer Service Front of House 216

Synergy Suite

FEBRUARY 21, 2023

Integration with back-office systems, such as accounting or payroll software, is crucial for efficient management across all locations. Accounting Software Integration Integration with accounting software is essential for accurate financial reporting, tracking sales, and managing your restaurant’s financial health.

POS Systems 52

POS Systems Training Budgeting Reservations 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners. The solution?

Scheduling 113

Scheduling Communication Training Customer Service 113

7 Shifts

MARCH 16, 2022

A restaurant earns its reputation primarily from two things: its food and its service. In order to deliver on both these accounts, it's critical to cultivate an environment where people — customers and staff alike — want to be. That's why it is important to learn how to motivate your restaurant employees.

Scheduling 148

Scheduling Server Communication Training 148

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. At the point of sale, restaurant management software improves accountability and transparency.

POS Systems 98

POS Systems Server Information Front of House 98

Modern Restaurant Management

OCTOBER 8, 2020

With a different patty make-up than the traditional burger, Impossible Burgers require special cooking care to lock in the flavor and taste that has escalated them as a new menu item favorite across quick service restaurant chains and independent operators.

Marketing 155

Marketing Information Scheduling Download 155

Modern Restaurant Management

AUGUST 19, 2020

Artificial Intelligence bots manage customer service interactions, asking clarifying questions to gather the necessary details. Digitizing your customer engagement will be critical to retaining current customers and capturing consumer loyalty. ?Digitizing Voice-activated apps allow you to order without touching anything.

Budgeting 227

Budgeting Health & Safety Sanitation POS Systems 227