Modern Restaurant Management

APRIL 8, 2024

Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. The best food businesses look for solutions for their customers and also takes in account the customer’s customer in the case of food suppliers.

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Front of House Customer Service Accounting Communication 187

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Guest Services Definition Customer Service Concierge 52

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Now it’s time to research new providers, taking into account your learnings. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

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Download Demo Customer Service Training 88

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

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Front of House Back of House Server Customer Service 52

Modern Restaurant Management

NOVEMBER 24, 2020

It’s a good time to make sure you’re accounting for potential effects of the pandemic as you create next year’s budget. If competitors are easier to find and communicate with, your business could lose customers quickly.

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Budgeting Communication Training & Development Marketing 230

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

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Training Customer Service Communication Information 122

Modern Restaurant Management

SEPTEMBER 16, 2021

The payment method is pretty simple — customers can tap or hold their card or smart device over the POS system. Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. Improved Customer Loyalty Programs. Security Concerns.

POS Systems 186

POS Systems Download Accounting Communication 186

Modern Restaurant Management

JUNE 26, 2020

As an experienced financial specialist with a focus on accounting solutions for the restaurant and hospitality industry, I am counseling my clients on financial strategies that will identify their immediate needs for reopening as well as creating a roadmap for long-term financial stability. Food cost is also critical when reopening.

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Budgeting Accounting Front of House Customer Service 180

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

MAY 1, 2023

Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. That's why it's essential for restaurants to consider cyber liability insurance.

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POS Systems Information Budgeting Customer Service 203

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. While English language proficiency tends to top the list among restaurant workers, employees may also express interest in learning French, Spanish, and Mandarin, all of which can be highly useful for communicating with customers.

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Communication Customer Service Catering Accounting 110

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. He acts as an accountant, overseeing invoices, payroll, profit and loss statements, and tax records. In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience.

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Front of House Scheduling Communication Bookkeeping 52

Revenue Hub

JANUARY 9, 2023

Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. In the wake of Substantial Revenue Losses, Are Potential Customers Growing? Read rest of the article at guestcentric.

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Communication Article Customer Service Accounting 81

Les Roches

JANUARY 15, 2024

It involves creating imagery that makes people imagine themselves using the hotel’s facilities and services. While sales is geared towards tapping into existing demand and closing individual accounts, marketing initiatives are aimed at generating fresh interest and drawing potential customers into the initial stages of the sales process.

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Communication Book Reservations Marketing 52

Synergy Suite

JANUARY 14, 2023

Your training program should account for situations where you may need to change what technology you’re using to make employees’ jobs more efficient and easier to manage. Having consistent training gives you the opportunity to have open communication, and correct challenges and make your employees feel seen and heard. .

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Training Customer Service Communication Document 52

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. The self-evaluation: Take the employee's comments into account.

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Download Scheduling Communication Accounting 148

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Sales management.

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Communication Housekeeping Customer Service Training 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

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Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

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Front of House Housekeeping Maintenance Back of House 59

Modern Restaurant Management

MAY 17, 2021

Restaurants should focus on short-term recovery and sustainability as they work with their employees to outline an approach that not only adheres to their different state and city codes and requirements, but also takes into account their employees’ comfort levels. Lead with Compassion.

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Back Office Operations Front of House Customer Service Scheduling 162

Les Roches

AUGUST 12, 2022

Every successful hospitality manager knows that providing great customer experience is a critical part of the job. But if you want to be a great hospitality leader, you’ll need more than just good customer service skills. The leader will guide from the front to make sure that the business exceeds customer expectations.

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Travel and Tourism Communication Accounting Customer Service 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

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Marketing Reservations Accounting Information 113

Lithos POS

SEPTEMBER 27, 2023

POS helps you to automate various business functions such as inventory, payments, accounting, customer, and employee operations. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators. POS helps you to provide a seamless customer experience.

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POS Systems Accounting Front of House Server 69

Les Roches

MAY 9, 2023

Budgeting and financial planning: An event budget will help ensure that you stick to your spending plan and that all expenses are accounted for. Factors such as location, capacity, amenities, and cost should be taken into account when selecting a venue. Venue selection: This is one of the most important elements for a successful event.

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Events Event Coordination Budgeting Hospitality Management 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. A bachelors in hospitality manage­ment or business administration can be extremely valuable as the­se programs cover key topics such as operations manageme­nt, accounting and marketing.

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Travel and Tourism Hospitality Management Communication Customer Service 52

7 Shifts

AUGUST 2, 2023

Example: At [Restaurant Name], we value open communication and encourage employees to voice any concerns or discrepancies regarding their tips. Communicating with your team Change can be scary for employees, and they're going to have questions. Remember, effective communication is a two-way process.

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Training Demo Information Communication 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

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Scheduling Front of House Training Customer Service 158

STAAH

MAY 9, 2023

According to the World Tourism Organization, the tourism industry accounts for 5% of global carbon emissions. They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative.

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Travel and Tourism Book Accounting Information 80

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either.

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Back of House POS Systems Training Front of House 211

eZee Absolute

MAY 15, 2023

With increasing dependence on technology, ChatGPT is an innovative tool that hoteliers can use to improve their customer service and save costs. It can also be used in various areas of a hotel’s operations, such as customer service, marketing, and operations too. Just visit the OpenAI website and create an account.

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Customer Service Blog Training Reservations 52

7 Shifts

OCTOBER 22, 2019

With more than 1 billion monthly active users and 80% of all accounts following a business profile , Instagram offers restaurants increased reach and engagement, with the potential for increased foot traffic. Plus, you want your restaurant’s brand to be closely associated with the account.

Marketing 113

Marketing Accounting Scheduling Download 113

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment. a PR and marketing company.

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Marketing Communication Information Reservations 234

Les Roches

JANUARY 10, 2024

Contactless payment is a secure method for consumers to buy products or services using a debit, credit or smartcard – also known as a chip card – or smartphone by using RFID (radio frequency identification) or near-field communication (NFC) technology. The primary appeal lies in rapid customer services and convenience.

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Accounting Information Communication Customer Service 52

7 Shifts

OCTOBER 12, 2022

Does not take into account level of experience, position, or standard of service provided. Encourages team to work together to provide high quality service. Full service restaurants, casual restaurants. Does not take into account slower shifts or individual performances. Full service restaurants.

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Server Back of House POS Systems Customer Service 146

Les Roches

DECEMBER 27, 2022

It’s a busy and varied role that requires strong leadership, communication, analytical, and people management skills. Successful directors of operations have key skills in essential areas including strong leadership, excellent communication, detailed analysis, and creative problem-solving. Think you might have what it takes?

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Communication Hospitality Management Strategic Planning Budgeting 52

Modern Restaurant Management

DECEMBER 28, 2020

The Baby Boomer and the Gen Z user have significantly different usage patterns in a mobile app and UX and UI teams will need to take this into account as digital solutions become commonplace in the shopping experience. John Moezzi, National Account Manager, Sharp NEC Display Solutions. One size doesn’t fit all. for example.

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Events Sanitation Marketing Communication 230

Synergy Suite

JUNE 27, 2023

Accounting and Financial Management Vendor and purchasing data are essential for accurate accounting and financial management. Integrated purchasing and accounting systems ensure seamless flow of information related to invoices, payments, and cost allocation.

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POS Systems Scheduling Information Procurement 52