Modern Restaurant Management

FEBRUARY 21, 2024

A new study challenging the long-standing mantra “the customer is always right" determined that to better support employee mental health, restaurant operators should have clear policies stating that customers' uncivil behavior will not be tolerated. They believe they can do whatever they want to whomever they want.

Customer Service 203

Customer Service Presentation Hospitality Management Magazine 203

Modern Restaurant Management

JULY 21, 2023

Jean-Georges Director of Restaurants Vincenzo Decaria was raised in Crotone, Italy surrounded by hotels and restaurants. While studying for a law degree, he worked nights at restaurants and bars. He started in the role of Manager and left for nine months to open The Edition hotel open in Times Square.

Communication 167

Communication Training Presentation Magazine 167

Modern Restaurant Management

MARCH 1, 2024

To learn more, Modern Restaurant Management (MRM) magazine reached out to Mush Foods Culinary Director AJ Schaller. What factors have fueled the increased use of mushrooms in unique ways? What makes them so versatile? What was the process of creating a blend that would work well in foodservice?

Workshop 189

Workshop Magazine Information Events 189

Modern Restaurant Management

NOVEMBER 8, 2023

Most restaurants, however, are still trying to manage their operation based on their outdated business plans, SOPs, and vague key performance indicators (KPIs). Panicked at first, some restaurant and F&B operations managed to adjust. So what should owners do differently? No one was prepared for that.

Training 189

Training Marketing Pricing Budgeting 189

Modern Restaurant Management

FEBRUARY 22, 2023

Ask any restaurant owner for their main pain point and the likely response will be: staffing. Modern Restaurant Management (MRM) magazine asked hiring expert Sid Upadhyay, co-founder and CEO of Wizehire for his advice on best practices for hiring and retention. What do you see as key challenges of restaurant hiring right now?

Training 208

Training Scheduling Customer Service Pricing 208

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. Table of Contents: The main duties and responsibilities of a restaurant manager What is a restaurant manager’s daily routine?

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

MARCH 25, 2024

The duo transfomed a dilapidated cottage themselves entirely by hand into an intimate 12-seat restaurant that has received numerous accolades. They have been recognized by the New York Times, Wine Enthusiast, Southern Living, and were named Eater NOLA's 2019 "Restaurant of the Year." It did in multiple ways.

Information 88

Information Budgeting Training Magazine 88

Horizon Hospitality

OCTOBER 5, 2023

After California’s aggressive Fast-Food Accountability and Standards Recovery Act (FAST Act) passed in 2022, then repealed days later, the restaurant industry has been watching the state nervously. How does this law directly affect California QSR chains, and what ripples will it send through the rest of the country’s restaurant industry?

Accounting 130

Accounting Customer Service Events 130

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) and fine dining restaurants (19.9 percent) than they do in casual restaurants (16.5 percent to 8.07

Server 197

Server Guest Satisfaction Magazine Marketing 197

Modern Restaurant Management

JANUARY 23, 2024

The new year has just begun and already there’s a big deal in the restaurant industry as Restaurant Brands International Inc., parent company of Burger Kings inked an estimated $1 billion deal to acquire Carrols Restaurant Group, the largest Burger King franchisee in the United States, operating 1,022 restaurants in 23 states.

Definition 100

Definition Magazine 100

Modern Restaurant Management

FEBRUARY 16, 2022

You can't scroll news sites without seeing more articles about inflation, but was does it mean for restaurants? Modern Restaurant Management (MRM) magazine quizzed expert Kathryn Petralia, co-founder of Kabbage, an American Express Company, for her analysis on what restaurants owners need to understand about inflation.

Pricing 207

Pricing Accounting Article Magazine 207

Modern Restaurant Management

APRIL 23, 2024

As many as 90% of women and 70% of men working in restaurants reportedly experience some form of sexual harassment, according to the Harvard Business Review. Definition of sexual harassment in the workplace Your policy must include a clear definition of what constitutes sexual harassment. Look no further.

Definition 100

Definition Training Article Document 100

Modern Restaurant Management

JANUARY 24, 2023

In the digital age, online reputation management is critical for business success. Many depend on social media reviews and posts about a particular restaurant before deciding whether they will dine there or not. Nearly half of your market depends on social media comments for their restaurant reviews.

Information 197

Information Presentation Marketing 197

Modern Restaurant Management

SEPTEMBER 29, 2022

Customer satisfaction is always the top priority in the hospitality and restaurant industry, so it's essential to know how to handle aggressive customers in a way that will diffuse the situation and leave the customer satisfied. Learning how to respond to an aggressive customer is a crucial step for any restaurant owner.

Customer Service 197

Customer Service Scheduling Communication Training 197

Modern Restaurant Management

AUGUST 17, 2022

The majority of restaurant operators expect the restaurant staffing shortage to extend into 2023 or later, according to the National Restaurant Association’s 2022 State of the Industry Report. Stress is part of the territory as a restaurant manager. All careers have their ups and downs. Take Some Time Off.

Scheduling 189

Scheduling Book 189

Modern Restaurant Management

AUGUST 31, 2023

Viewers of "The Bear" understand how viral trends tempt first-time guests, but how do restaurants convert those novelty-seekers into brand champions and realize long-term value? If rewards aren’t motivating, restaurants lose out on upsell opps (e.g. What do guests want from loyalty efforts now?

Accounting 175

Accounting Magazine 175

Modern Restaurant Management

JULY 28, 2023

Restaurant operators are always looking for new tools, promotion channels, and advertising options, but they might not be quite sure what they need to say to tempt a potential guest. However, when they need to attract guests, the question arises: “What kind of restaurant have we created over the years?”

Events 167

Events Marketing Information 167

Modern Restaurant Management

JULY 27, 2022

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders to give us their insights into how the industry has been doing so far this year and where they feel it's going. Nevertheless, we do see signs of optimism within the current storm.

Health & Safety 180

Health & Safety Pricing Accounting Server 180

Modern Restaurant Management

MARCH 20, 2023

Restaurant financial statements are an untapped source of potential growth. How do you determine which data to look for to optimize your statements? Image sourced from sage.com Here’s what you can do with a balance sheet. Image sourced from sage.com Here are some other useful things you can do with a P/L statement.

Document 195

Document Information Pricing Accounting 195

7 Shifts

JANUARY 23, 2024

A restaurant’s schedule is its framework for success. It’s the key to creating a consistent experience every day, week, and month of the year — the essential structure for the restaurant’s operations. Getting it right is critical for sustained success in the restaurant industry. But it isn’t simple. Why is this important?

Scheduling 167

Scheduling Server Communication Information 167

Modern Restaurant Management

OCTOBER 30, 2023

In this article, you’ll learn how to improve your restaurant’s online presence and how it will land you in front of thousands of hungry customers in your local area. It’s just four steps, and you don’t need an entire marketing team to do it. What Is Restaurant SEO? The best part?

Information 194

Information Scheduling Article Marketing 194

7 Shifts

DECEMBER 16, 2022

At the center of every great restaurant is a great team. their leadership sees team management as their greatest responsibility. What did that look like before 7shifts? What did that look like before 7shifts? What did that look like before 7shifts? The team turned to 7shifts to help them manage their workforce.

Scheduling 148

Scheduling Communication Magazine 148

7 Shifts

FEBRUARY 16, 2024

Restaurant Templates & Management Spreadsheets When running a restaurant, you're always crunched for time and your to-do lists never end. Or maybe you're just getting off-the-ground and aren't familiar with the best practices that are common knowledge to more experienced oweners, operators, and managers.

Scheduling 88

Scheduling Download Document Catering 88

Modern Restaurant Management

OCTOBER 9, 2023

Using the QSR traffic and sales data Revenue Management Solutions (RMS) has been gathering for 25-plus years, our analysts recently completed an exhaustive comparison of pre and post-pandemic data, comparing the first two quarters of 2022 and 2023 to the same period in 2019. What does all this tell us? percent lower than 2019.

Pricing 193

Pricing Information Marketing 193

Modern Restaurant Management

MARCH 16, 2021

Operating a 40,000-square-foot San Diego bayfront destination offering four distinct concepts with 1,100 seats is no easy task, but one thing enables the management to focus on hospitality: automation. ” Modern Restaurant Management (MRM) magazine wanted to learn more and reached out to Magoon. The Brigantine, Inc.,

Customer Service 195

Customer Service Scheduling Training Magazine 195

Modern Restaurant Management

OCTOBER 21, 2021

A few restaurants have tried a tip-inclusive model, raising menu prices while also raising employees’ hourly wage and offering benefits. Even most servers don’t want to do away with tipping. How Does Tipping Work? Full-service restaurants. To me, the tip has nothing to do with food. in Montana.

Server 197

Server Food Operations Presentation Pricing 197

Modern Restaurant Management

APRIL 24, 2023

A strong catering business can be a restaurant’s biggest moneymaker. You know exactly how many people you’re going to serve, how many portions will be provided, what the cost is, what you’re going to charge and what your net profit will be. And you’re getting them for free!).

Catering 197

Catering Pricing Server Marketing 197

Modern Restaurant Management

JUNE 21, 2023

Not all menu items are created equal, nor do they contribute the same profit to the bottom line. Craftable studies show that approximately 80 percent of what they order is only about 20 percent of the category it is in, mostly driven by the design and layout. But do not stand idly by or it will cost additional profit.

Maintenance 180

Maintenance POS Systems Pricing Presentation 180

Horizon Hospitality

NOVEMBER 8, 2022

Restaurants are already grappling with last year’s tipped work laws, hiring difficulties, and unionization movements (you can find more information on tipped wages and unionization in some of our other posts). Now they are wondering, “What will these laws mean for my restaurant business?”. Early Adopters Will Benefit.

Information 130

Information 130

Modern Restaurant Management

FEBRUARY 16, 2023

Modern Restaurant Management (MRM) magazine asked Shanks about the brand's growth, compeition, loyalty, and social media savvy. Modern Restaurant Management (MRM) magazine asked Shanks about the brand's growth, compeition, loyalty, and social media savvy. That goes far beyond responding to their Yelp reviews.

Marketing 184

Marketing Scheduling Training Magazine 184

Modern Restaurant Management

APRIL 21, 2022

Margin Edge co-founders Roy Phillips and Bo Davis dive into the evolution of restaurant tech: where we’ve been and where we’re heading next. They started the compamy with the goal of automating tedious back-office tasks, saving restaurant operators time and providing crucial data for making business decisions.

Scheduling 197

Scheduling Budgeting POS Systems Reservations 197

Modern Restaurant Management

AUGUST 31, 2022

Restaurants are grappling with labor shortages, supply chain disruptions and inflation. According to the National Restaurant Association, restaurants are experiencing the most severe labor shortage in history, actually 70 percent higher than most industries. How can a gift card program help restaurants?

Program Management 208

Program Management Accounting Pricing Marketing 208

7 Shifts

SEPTEMBER 10, 2021

Learn how to write a killer restaurant mission statement to be among the select few that can. Restaurant mission statements matter whether you're opening a restaurant or refreshing your brand. Some don't know what mission statements are. Understand What You’re Creating (And Why). Here's how. Table of Contents.

Marketing 148

Marketing Pricing Information Blog 148

Modern Restaurant Management

JANUARY 10, 2023

Modern Restaurant Management (MRM) magazine asked Burke to offer additional insights on how restaurants can best use Tik Tok in their marketing efforts. What makes Tik Tok an effective income generator, particularly for cash-strapped smaller restaurants? according to Capterra’s TikTok Marketing Survey.

Marketing 212

Marketing Customer Service Accounting Magazine 212

Modern Restaurant Management

JUNE 15, 2023

Inspired by Japanese sensibilities including intentional hospitality, Janken, a 9,000-square-foot restaurant, opened in Portland, Oregon’s Pearl District at the end of 2022. Photo by Thomas Teal Modern Restaurant Management (MRM) magazine asked Joseph for more details about the project.

Magazine 167

Magazine 167

Hospitality Magazine

MAY 1, 2023

While it’s not easy to know where to start, there’s no better place to look than to the people who have built their businesses on doing their bit for the environment. Parcs is a fermentation-centric restaurant in Melbourne that bases its menu on produce that is considered ‘unwanted’. “We But do they really?

Workshop 245

Workshop Magazine 245

Modern Restaurant Management

FEBRUARY 8, 2022

Whether or not the law is repealed, it’s being enforced now and restaurant owners and operators need to get up to speed, and fast, to ensure they get–and stay–in compliance. What Does it Mean? But What Does it Mean??? How Do You Comply? Step 3: Train Employees and Managers.

Back of House 197

Back of House Maintenance Training Server 197