Modern Restaurant Management

JULY 23, 2021

This year, 42 percent of restaurant brands plan to invest in customer loyalty programs. This is no surprise given that mobile has now become the restaurant industry standard, especially as the pandemic accelerated the need for digital ordering technologies. Restaurants must make loyalty programs accessible and convenient.

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Modern Restaurant Management

MAY 17, 2022

Customer engagement is guaranteed to increase as customers interact with your restaurant through a dedicated mobile app or QR code system. Mobile apps and QR codes provide targeted messages and unique promotions to customers, which helps create brand awareness and makes your restaurant a household name in the community.

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Modern Restaurant Management

OCTOBER 26, 2021

There’s no denying consumer behavior has fundamentally shifted over the last couple of years, and it’s transformed the landscape of the restaurant industry along with it. Most notably is the shift to mobile and the way in which consumers patronize their favorite restaurants. Owning the End-to-End Experience.

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Modern Restaurant Management

OCTOBER 13, 2022

Just as restaurants were on the path toward recovery after COVID-19 closures and safety restrictions, the current economic conditions continue to present challenges for the industry. But restaurants face a fine balance in increasing costs, as customers are also impacted by the realities of inflation.

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Modern Restaurant Management

JULY 28, 2022

What Data Should Your Restaurant Be Collecting? There are three main types of information your restaurant should collect: Customer Information. Some great examples for restaurants are: How often the customer orders. What the customer orders. Which of your locations the customer orders from most.

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Modern Restaurant Management

JANUARY 17, 2024

Restaurants seeking to capture more Gen Z and millennial diners should support this fast-paced lifestyle with meaningful loyalty programs that save time and encourage return visits. Create an app to make it easy for Gen Z to place a mobile order, review their regular meals and stay up to date on seasonal specials and rewards.

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Modern Restaurant Management

DECEMBER 20, 2021

The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. The pandemic forced restaurants to adapt to not only a new, leaner business model but also to new consumer behavior. A good mobile experience.

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Modern Restaurant Management

NOVEMBER 4, 2021

The restaurant industry has undergone a massive upheaval as a result of the pandemic. As consumer options and demand shifted, businesses were forced to adapt and prioritize new technologies and alternate ordering experiences that would allow them to deliver on customer expectations. Feeding Consumer APPetites.

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Modern Restaurant Management

MAY 17, 2023

As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Here are the biggest takeaways for how restaurants can engage with Gen Z in ways that create a competitive advantage.

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Modern Restaurant Management

FEBRUARY 11, 2021

Mobile orders were expected to drive $38 billion in restaurant revenue in 2020. And more than 50 percent of consumers with restaurant apps use them at least once a week. So, here are some tips for harnessing and optimizing this trend toward all-things mobile. Evolve to Meet New Customer Expectations.

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Modern Restaurant Management

OCTOBER 11, 2023

The good news is that restaurant owners can streamline the checkout process and increase operational efficiencies by leveraging the latest payment technology. Around 950 million mobile users make online mobile payments , leading to the rise of pay-at-table technology. trillion by 2025. trillion by 2025.

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Modern Restaurant Management

JUNE 19, 2023

As travel and leisure activities continue to rebound from the impact of the COVID-19 pandemic, quick-service restaurant (QSR) brands like ours have a unique opportunity to position themselves for growth in non-traditional venues like airports, casinos, college campuses, sports stadiums and other travel centers.

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Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. One of our clients, a well-known QSR legacy brand, added an express drive-thru lane for customers ordering ahead on the brand’s app.

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Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. How do you manage your restaurant in a modern and efficient way?

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Modern Restaurant Management

APRIL 22, 2022

However, customers still sit physically in restaurants, blurring the lines between the online and offline. However, restaurant owners are looking for more: They want to streamline the checkout process further and for customers to complete the whole process – from ordering to payment – on their mobile devices.

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Modern Restaurant Management

AUGUST 16, 2023

Restaurants have had to adapt beyond the conventional to navigate the stormy waters and emerge stronger than ever before. An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

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Modern Restaurant Management

NOVEMBER 15, 2023

households eating out or ordering food more frequently, according to a TransUnion report that details consumer attitudes and behaviors when engaging with QSRs. For more than half of consumers (58 percent), that amounts to dining out or ordering once or twice per week and spending less than $150 per week.

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Modern Restaurant Management

DECEMBER 1, 2021

percent and food-away-from-home (restaurant) prices have increased 3.6 From a consumer perspective, this means not only that food is more expensive across the board, but also that restaurant prices are rising at a higher rate than grocery-store prices, which might make going out to eat a less appealing option than dining at home.

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Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

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Modern Restaurant Management

DECEMBER 20, 2023

In the dynamic and ever-evolving restaurant industry, culinary experiences are shaping customer preferences. In order to achieve long-term success and build essential brand credibility, restaurants must cultivate meaningful experiences and relationships to help drive growth and expansion.

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Modern Restaurant Management

AUGUST 31, 2023

Viewers of "The Bear" understand how viral trends tempt first-time guests, but how do restaurants convert those novelty-seekers into brand champions and realize long-term value? If rewards aren’t motivating, restaurants lose out on upsell opps (e.g. What can restaurant owners learn from watching "The Bear"? "The

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Modern Restaurant Management

OCTOBER 25, 2022

As our world becomes increasingly digitized- with the rise of food delivery services, QR Code Menus and online orders- it's more important than ever for restaurant owners and employees to become familiar with the latest threats to their business. Why are restaurants particularly vulnerable?

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Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. And how can you attract them to your restaurant? How can restaurants best appeal to frequent users?

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Modern Restaurant Management

MAY 28, 2020

The coronavirus pandemic has greatly disrupted businesses across every sector, but the economic situation has proven to be especially difficult for the restaurant industry. Recent surveys show that Americans are less likely now to visit restaurant locations, order takeout or get food delivered to them. Why Is Mobile Ideal?

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Modern Restaurant Management

AUGUST 25, 2022

There is no question that the past two years have been a rollercoaster ride for the restaurant industry and the world at large (in fact, “rollercoaster ride” might be an understatement). Traditionally, the restaurant world has been slower to adapt to technology and digital tools compared to other sectors.

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Modern Restaurant Management

APRIL 11, 2024

The year 2024 promises a journey of adaptation and fierce competition for the restaurant industry as it manages stronger-than-expected economic data and slowing inflation while dealing with the headwinds of short labor supply, more demanding customers and an uncertain political environment.

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Modern Restaurant Management

JULY 27, 2022

… and bring them back to restaurants for more. Digital loyalty programs surged 124 percent during the height of the pandemic, helping restaurants drive more frequent visits and higher check averages from devoted customers, according to market researcher NPD Group. Having a loyalty program today is table stakes.

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Modern Restaurant Management

MARCH 22, 2022

Although the restaurant industry has recovered slightly since the pandemic's peak, many restaurants are still facing overwhelming challenges that keep them from running their operations smoothly. Restaurant owners must develop new ways to work more efficiently and attract more customers. Staff Shortages Due to the Pandemic.

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Modern Restaurant Management

JULY 15, 2021

The restaurant industry is roaring back into action as pandemic lockdowns wind down. That said, the processes that became norms during the pandemic, such as online ordering and contactless pickup, are here to stay for the convenience of hungry customers. Full-Stack Observability Should Be Your Guide – Business Context Included.

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Modern Restaurant Management

JUNE 3, 2021

This edition of MRM Research Roundup features What Feeds Us, top delivery apps, popular drinks and who is winning the chicken wars. Bluedot released the fourth installment of its State of What Feeds Us report which has kept tabs on consumer behavior and restaurant habits throughout the course of the pandemic. Fast food reigns supreme.

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Modern Restaurant Management

JULY 30, 2021

Over the last 16 months of the Covid- 19 pandemic, the industry that has arguably suffered the most is the restaurant industry. As the restaurant industry gradually re-opens across the country, it would behoove restaurant executives to be aware of the way consumers have shifted their meal choices and routines.

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Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. Digital tools can help restaurant leaders tackle this ongoing problem. The real money is with repeat business.

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Modern Restaurant Management

OCTOBER 8, 2021

Walk down any street, uptown or downtown, and there are still numerous ‘closed’ signs on the front of restaurants and other service businesses. For restaurant owners, it’s delivery dine and dash. How Restaurants Can Protect Themselves from Friendly Fraud. Taking pictures of all items in a delivery order.

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Modern Restaurant Management

OCTOBER 12, 2022

Offering discounts to incentivize customers to enroll and engage with loyalty programs has been a common practice in the restaurant industry for years. But rapidly rising labor and food costs over recent months has heightened pressure on already tight restaurant margins. Additionally, the Backdoor “Secret.”Menu

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Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. Simplified Mobile Experience.

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Modern Restaurant Management

APRIL 27, 2021

The COVID-19 pandemic has forced thousands of traditional restaurants to transform themselves into order ahead restaurants; pre-pandemic, only 15 percent of restaurants offered curbside pickup; today, that’s up to 70 percent. Automating Order Ahead Logistics.

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Modern Restaurant Management

JANUARY 31, 2023

With the Super Bowl and March Madness coming up, restaurant owners should be preparing now in order to capitalize on the influx of online orders. Thiscan be done by offering discounts or special promotions to customers who have visited the restaurant multiple times during the event.

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