Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Modern Restaurant Management

JANUARY 7, 2020

All food service managers want employees to be trained in the following key areas: Knowledgeable about the menu and menu item specifications. Perhaps you have a habitual customer that has a reservation for the night with a particular dietary request they make on every visit, or perhaps they always order the same drink.

Training 153

Training Server Sanitation Information 153

Les Roches

DECEMBER 28, 2023

Ranging from chefs to food service managers, bakery artists to sommeliers, the opportunities in this sector are plentiful. What is the difference between hotel management and culinary arts? When comparing hote­l management and culinary arts, it’s clear these career paths have distinct differences.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. They may also assist in coordinating with the serving staff and managing the flow of guests in the dining area.

Front of House 52

Front of House Back of House Server Customer Service 52

Hotelogix

OCTOBER 18, 2023

With faster service delivery for room service, dining, and other amenities, you can increase guest experience and satisfaction. Efficient Service Management: POS systems enable seamless management of different hotel services, such as room service, restaurant orders, spa bookings, and more.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. While beneficial in expanding a hotel’s reach and visibility, a multichannel strategy can present significant challenges for hotel staff.

Communication 75

Communication Customer Service Reservations Presentation 75

Modern Restaurant Management

JULY 30, 2021

When life presents unexpected expenses, such as urgent car or home repairs, an emergency fund can help keep families afloat, and prevent them from taking on debt or missing payments. Service Management Group (SMG) announced a new customer experience management program with quick service restaurant franchiseTaco John’s.

Marketing 203

Marketing Multi-Unit Operations Scheduling Guest Satisfaction 203