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Don’t Get Left Out in the Cold: How Tech Can Help Boost Customer Loyalty This Holiday Season

Modern Restaurant Management

Restaurant operators are now looking for solutions to retain customers as colder weather and economic conditions threaten their bottom line. Tech solutions can help create a more memorable on-premises experience, which is arguably the biggest factor for unlocking loyalty for guests that dine on-site.

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Ways Restaurants Can Encourage Direct Ordering

Modern Restaurant Management

COVID-19 has forced restaurants to rely on takeout and delivery sales to drive the majority of their sales. Many others, however, had to build their off-premise operations from scratch to combat sudden dine-in closures. Third-party delivery apps worked in a pinch to help restaurants quickly switch away from dine-in to takeout.

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Rethinking the Future of Dining Through Technology

Modern Restaurant Management

There are many platforms in the marketplace designed to help owners with restaurant operations like table management service (TMS), online reservations, scheduling, and payroll to marketing. Automated solutions like call-in waiting, online bookings, etc., The answer lies in technology. Food is a business of making people happy.

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Hungry for Growth: The Restaurant Industry in 2022

Modern Restaurant Management

According to the National Restaurant Association’s State of the Industry report, 68 percent of customers say they are more likely to purchase takeout or delivery of food than they were before the pandemic. More Technology and Digital Solutions. Consumers are showing similar signs of permanent behavioral change.

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Restaurants Can Optimize Revenue with Pay By Text

Modern Restaurant Management

Luckily, those tools already exist, enabling restaurant owners to save money, expedite contactless set-up and payments, and even fulfill customer orders directly (no outside delivery app necessary) on platforms that stay in-line with the restaurant’s brand image. It’s a connected way to ensure the customer remains happy.

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Breakfast Up, Confidence Down, Vaccine Mandates Acceptable

Modern Restaurant Management

So how do operators plan for 2022? To help guide its clients, who range from emerging full-service to large QSRs, Revenue Management Solutions took the temperature of more than 900 diners across the U.S. Why Takeout Still Reigns (And How Operators Should Price). Customers are coming but in new and disparate channels.

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Inching Through the Pandemic, the Path Forward is Paved With Delivery

Modern Restaurant Management

Since April, our team at Revenue Management Solutions (RMS) has been asking consumers how they are interacting with restaurants. Delivery, takeout and drive-thru. 5-11 with 800 US respondents, one in three (36 percent) consumers reported using delivery, takeout and drive-thru “more or much more” vs. pre-pandemic.

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