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The power of a warm welcome: creating memorable hospitality experiences

Les Roches

That’s why hospitality businesses place such a strong emphasis on getting that initial welcome right. Since we’ve established lasting memories are associated with customer loyalty and ultimately the bottom line, delivering exceptional experiences is clearly critical for hospitality. What makes a memorable customer experience?

Events 52
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Avoiding Mistakes in Loyalty Programs

Modern Restaurant Management

Loyalty expert Hope Neiman, CMO at Tillster, says these are the four things she sees that restaurants often get wrong when building loyalty programs + brand champions: Lack of clarity and consistency. How did the pandemic affect loyalty programs? What do guests want from loyalty efforts now? No personalization.

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Take Your Career into Your Own Hands: 4 Tips from Hospitality Recruiters

Horizon Hospitality

If you work hard and perform well, your hospitality career will take off, right? While hard work is indeed the crux of a successful career, it will only get you so far. We have news for you: Your employer is not responsible for your career growth. Not exactly. What is going on?

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How Web3 and the Metaverse Support Hotel Wellness

Larry Mogelonsky

With the grand unveiling of the Apple Vision Pro, as well as the previous PSVR2 and Meta Quest 3 news, it’s time once again to look at what’s possible (and what’s practical) for the next-generation internet. The pie will get larger, as they say. With respect to induced demand, first consider Apple Vision Pro’s visionOS.

Training 100
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Building a Winning CMO-CFO Relationship with Better Marketing Data

Modern Restaurant Management

This push and pull — left brain against right brain, the science against art, ROI against the unascertainable value of brand ubiquity, CFO against CMO – is one tug-of-war at the very heart of business. It’s a place where ROI gets brought up a lot. ” Enter: the stalemate.

Marketing 208
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To Mitigate ‘The Great Resignation’ Refocus on the Employee Experience

Modern Restaurant Management

It’s become clear that many of these changes are here to stay considering that they’ve created efficiencies, added new revenue streams, and guests like them. Even with this good news for restaurant operators, many challenges still remain – particularly around staffing in both the front and back of the house.

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Why You Need Rate Parity in Your Hotel Pricing Strategy

Revenue Hub

With the right approach and the right pricing strategy, rate parity can actually be a great opportunity to enhance your guest experience and generate increased ancillary revenue streams for your hotel. But direct bookings are always best because you get far more insight into your reservations. Narrow rate parity.

Pricing 68