Hospitality Net

DECEMBER 21, 2023

Shiji, the global leader in hospitality technology, proudly announces its strategic partnership with the Grand Resort Bad Ragaz, a distinguished Swiss luxury destination, to pioneer a new era of guest services and operational efficiency.

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Guest Services 40

Les Roches

JANUARY 18, 2024

You may also find work at incredible resorts that will boost your career profile and boost your prospects for landing exciting future roles. In this article, we’ll look at some of the best resorts to work in and how you can prepare for a job in this exciting industry. Why work in luxury resorts?

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Hospitality Net

JUNE 2, 2023

Corsair Hospitality Group announces the opening of The Pensacola Beach Resort, an independently branded, premium hotel on Florida’s Emerald Coast. Navy Blue Angels and local boating culture.

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Guest Services 52

Hotel Business

OCTOBER 19, 2023

Zulal Wellness Resort by Chiva-Som in Qatar has launched an Intergenerational Retreat that invites grandparents and grandchildren to spend quality time together while enjoying age-appropriate well-being activities. The post Zulal Wellness Resort launches grandparent-grandchild retreat appeared first on hotelbusiness.com.

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Hotel Business

OCTOBER 19, 2023

Miraval Resorts & Spas has opened Miraval Life in Balance Spa Aviara within the Park Hyatt Aviara Resort, Golf Club & Spa in Carlsbad, CA. The opening represented the final phase of the resort’s $60-million resort-wide renovation.

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Workshop Scheduling Presentation Guest Services 64

Hotel Business

APRIL 29, 2024

Curator Hotel & Resort Collection , a collection of independent hotels and resorts, has added two new properties, with the Fidelity Hotel in Cleveland and the Royal Park Hotel in Rochester, MI, joining the portfolio. The Royal Park Hotel is located in downtown Rochester.

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Concierge Guest Services 59

Hotel Business

APRIL 10, 2024

Crestline Hotels & Resorts LLC has been selected to manage the 248-guestroom Kimpton Alton Fisherman’s Wharf in San Francisco. We look forward to adding Crestline’s signature guest service to the many amenities and attributes of this beautiful hotel.” The property also offers nearly 1,000 sq.

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Guest Services 59

Hospitality Net

OCTOBER 2, 2023

The IT and corporate Receptions teams of RIU Hotels & Resorts recently presented one of their most ambitious projects in recent years: the development of their own internal app for managing tasks in hotels: Riu Staff.

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Server Guest Services Presentation 86

Hotel Business

NOVEMBER 7, 2023

After a third-quarter filled with domestic growth, the company has begun managing Croc’s Resort & Casino in Costa Rica, marking the management company’s first property in the region. We’re looking forward to bringing our unmatched guest service beyond the U.S. of versatile event space. of versatile event space.

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Marketing Travel and Tourism Guest Services Events 69

InnQuest

MARCH 3, 2023

In the hospitality industry, providing exceptional guest experience is the key to long-lasting success. With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience.

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Communication Reservations Housekeeping Property Management 218

Hotel Business

MARCH 13, 2023

Hospitality management, acquisition and development company PCH Hotels & Resorts has expanded its services to include third-party hotel management services for additional ownership groups. PCH also operates 24-plus F&B outlets, as well as six European spas.

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Budgeting Revenue Projections Guest Services Accounting 105

Serviced Apartments

NOVEMBER 23, 2023

Mahajan brings more than 30 years of hospitality experience to his new role and has worked in North America, Europe, and Asia for companies such as Sonesta Hotels & Resorts, Radisson Hotel Group, Westin Hotels & Resorts, Marriott Hotels & Resorts, Hilton Hotels & Resorts, and Hyatt International.

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Guest Services Marketing 52

Hotel Business

JULY 6, 2023

Crestline Hotels & Resorts has been selected to manage the 103-room Hyatt Place Keystone in Colorado. The contemporary hotel is located in the Arapahoe Basin adjacent to Keystone Resort, and is 70 miles from Denver, It offers three conference rooms totaling 2,187 sq. of event space plus 2,252 sq.

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Guest Services Events 59

Hotelogix

NOVEMBER 19, 2023

Here they are -  Seasonality - peak/off season: While you can easily attract more guests and sell more during peak season in your locality, you must put in extra effort during the off-season when demand is low. For example, if you run a ski resort, you don't have to worry about occupancy during the winter.

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Book Pricing Events Guest Services 147

STAAH

AUGUST 20, 2023

The Thai beach resort attributes the revenue surge to the efficiencies in online distribution and direct bookings via STAAH. Occupying a coveted spot on the popular Chaweng Beach, it is a stroll down to the white sands for guests and a 10-minute drive to the airport, with the entertainment complex also nearby.

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Demo Book Guest Services Pricing 76

Guides: Lodging Magazine

APRIL 7, 2023

Following the resort’s recent remodel of more than 2,500 guestrooms in its main tower, the Spa Tower redesign, which encompasses 819 guestrooms and 104 suites, is slated for completion in October, with the first collection of rooms available beginning in July.

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Guest Services Magazine 57

Revenue Hub

JANUARY 19, 2024

Examining this shift is crucial for hotels and resorts aiming not only to measure their total profitability accurately but also to enhance it by keeping guests on their properties and encouraging additional spending. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.

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Pricing Article Workshop Guest Satisfaction 83

Hotel Business

AUGUST 10, 2023

UrVenue has revealed enhancements to UV Enterprise, its property experience management system (PXMS), including a new capability known as Guest Experience, featuring Guest Portal and Guest Services, both of which leverage integrations into leading platforms OpenTable, Hapi and more.

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NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator.

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Concierge Communication Reservations Blog 98

STAAH

JUNE 19, 2023

As part of this partnership, Trulyy India Camps & Safaris that has 14 heritage hotels and boutique resorts in Rajasthan and Gujarat, will have access to STAAH’s products for managing their online distribution and customer support.

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Hotel Owner

JULY 17, 2023

Working his way through the hotelier ranks, he went on to hold positions such as global brand marketing director and associate director at Starwood Hotels and Resorts in the USA and Belgium respectively. MacLennan’s most recent position was as the Cheval Collection’s Complex general manager in Edinburgh.

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Events Customer Service Business Development Guest Services 92

Mary Gostelow

FEBRUARY 3, 2024

This two-year old resort is a hotel for all seasons. And everyone staying over knows they will be taken care of by Housekeeping, and by Guest Services. It can hold several sizeable events simultaneously (the GM has had to cut, significantly, the tally of 91 weddings a year that happened in 2022). Style, indeed.

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Housekeeping Guest Services Events 52

Hotel Business

FEBRUARY 27, 2023

Crestline Hotels & Resorts LLC has added two hotels to its managed portfolio—the 84-room Fairfield Inn & Suites Fairmont, WV and the 105-room Hampton Inn & Suites Legacy Park-Frisco, TX.

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Guest Services 59

Hotelogix

DECEMBER 7, 2023

With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality. 

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Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Hotel Business

MAY 11, 2023

Each BHP team member is passionate about providing unparalleled guest service. We have five properties in our portfolio, which run the gamut as far as boutique hotels go—from metropolitan, all-encompassing resorts to college town, one-of-a-kind stays to remote destinations. For us, it is all about our team. We seek out the best.

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NV Hotels

JANUARY 17, 2023

January 19 : The Clean and Green committee will be led by Andy Ginsburg, Resorts World and Sandra Wild, Venetian Resort for this year. NHLA will host the Certified Guest Service Professional workshop and exam. Our co-chairs for this group for 2023 are Diego Lopez, Luxor and Mary Vega, Soleil Management. Don’t miss it!

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Events Presentation Workshop Guest Services 98

Serviced Apartments

DECEMBER 16, 2022

Erika Alexander, chief global operations officer, Marriott International added: “We look forward to utilising Agilysys’ property management technology to elevate and simplify the associate experience, enabling them to focus on delivering exceptional guest service.”.

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Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Furthermore, it could inform your team that it is the couple’s 40th wedding anniversary, they frequent your resort, and always request a special window table at your top restaurant.

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Reservations Pricing Guest Satisfaction Article 88

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. With pandemic-induced slowdowns behind us, travel and leisure are back with a vengeance, and the hospitality industry is undergoing a true renaissance.

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SiteMinder

FEBRUARY 25, 2024

Key brands include: Marriott Hotels & Resorts : The flagship brand of Marriott International, known for its service and innovation in the upscale segment. The Ritz-Carlton : Part of Marriott, this luxury brand is renowned for its refined elegance and personalised service. Which hotel brands are part of Marriott?

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Catering Budgeting Guest Satisfaction Marketing 52

Revenue Hub

AUGUST 1, 2023

Desolation Hotel, for example, is a high-end niche resort close to Lake Tahoe that has done this well. The resort’s website is like stepping into an adventure. Responsiveness and exceptionals (give a little whistle) Don’t get me wrong: my family and I love interacting with Disney guest services staff.

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Concierge Guest Services Article Book 88

Hotel Business

JANUARY 9, 2023

Hotel technologies and services that streamline operations also appeal to travelers. Nearly 40% also listed mobile guest services as a priority. Hoteliers can benefit from guests seeking out these experiences by implementing sustainability options, innovative technology solutions and extended-stay options.

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Hotel Business

SEPTEMBER 5, 2023

Guests don’t just arrive at luxury hotels with luggage. Hospitality linens and textiles go a long way toward helping luxury hotels and resorts meet and exceed their guests’ expectations. They’ll deliver the comfort and luxury your guests crave. Add embroidery to impress your guests.

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Article Reservations Guest Services 59

Hotel Business

MARCH 1, 2023

We anticipate an increased demand for accommodations that provide personalized services, daily housekeeping and a well-versed, onsite guest services team that can provide insightful knowledge and tips on the local area. Value is one of the most significant factors of consideration when guests are looking to plan their next stay.

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Travel and Tourism Housekeeping Events Guest Services 52

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

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Les Roches

OCTOBER 10, 2023

Hospitality is all about giving a warm welcome to guests and providing the services they need and expect. As an industry, hospitality covers everything from beach-front resorts to hotels, B&Bs, spas, restaurants, bars and luxury villas with butler service. What is hospitality?

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