Revenue Hub
OCTOBER 6, 2023
I think there are a lot of leaders, including some with decades of experience that work at top-tier companies, who do not fully understand the difference between “hospitality” and “guest service.” Providing “guest service” is more about delivering experiences that at least meet, and hopefully exceed, guests’ expectations.
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
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Revenue Hub
JANUARY 19, 2024
Examining this shift is crucial for hotels and resorts aiming not only to measure their total profitability accurately but also to enhance it by keeping guests on their properties and encouraging additional spending. Seamless Technology Integration: Leveraging technology for a seamless guest experience is essential.
Hotelogix
DECEMBER 7, 2023
With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality. Here is the biggest ever year end offer, just for you!
Revenue Hub
OCTOBER 2, 2023
Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Furthermore, it could inform your team that it is the couple’s 40th wedding anniversary, they frequent your resort, and always request a special window table at your top restaurant.
SiteMinder
FEBRUARY 25, 2024
The company’s commitment to quality, innovation, and guest satisfaction has solidified its standing in the hospitality industry, making it a go-to choice for both leisure and business travel. The Ritz-Carlton : Part of Marriott, this luxury brand is renowned for its refined elegance and personalised service.
Hotel Business
SEPTEMBER 5, 2023
. “In the first half of 2023, HVMG again set an industry benchmark, demonstrating robust same-store and portfolio-wide performance across financial, market share and guest satisfaction measures,” said Cole. and Starwood Hotels and Resorts. He is a member of the Circle of Excellence, HVMG’s highest honor.
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