SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Reservation agent. Night auditor.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Metasphere

SEPTEMBER 4, 2023

Mobile pre check-in puts the power in the hands of guests, empowering them to customize their stay before even stepping foot in the hotel. From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. roomMaster Anywhere is an easy to use, all-in-one, pure cloud reservations software solution for hotels, motels, and guesthouses.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JUNE 7, 2023

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members.

Marketing 52

Marketing Book Accounting Procurement 52

eZee Absolute

NOVEMBER 16, 2022

Along with the instant reservation for walk-in guests, it successfully serves guests who have pre-booked through the hotel or any OTA website. While kiosks handle all the major front desk functions, your staff gets a chance to enhance the guests’ experience by interacting and providing them with quick services.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

SiteMinder

APRIL 11, 2024

Sun Tseng, Reservation Assistant Manager Fuli Hot Spring Resort Read more Airbnb advertising examples Advertising Airbnb listings for hotels involves highlighting the unique features and experiences that differentiate them from traditional Airbnb homes. Include images of the personalised guest services and amenities.

Book 98

Book Pricing Marketing Information 98