InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

FEBRUARY 27, 2024

NB: This is an article from Directful Subscribe to our weekly newsletter and stay up to date This guide examines the traditional aspects of SMS text marketing and the integration of AI technologies, a game-changer in the realm of personalized communication and guest service optimization.

Marketing 91

Marketing Communication Guest Services Strategic Planning 91

Hotelogix

FEBRUARY 8, 2024

Empower them to make decisions that can enhance guest satisfaction without running up the chain of command for every little thing. Ask for feedback Actively seek out feedback, both during the stay and after guests have checked out. See this - about 90% of guests like a hotel offering contactless services.

Demo 147

Demo Guest Satisfaction Guest Services Document 147

Hotelogix

JANUARY 18, 2024

As mentioned above, it is a crucial tool for two primary reasons - it simplifies the booking process for your guests and drives revenue for your hotel by bypassing third-party booking fees. Features of a booking engine you need to look for  A robust booking engine is about more than just accepting reservations.

Book 130

Book Catering Guest Satisfaction Reservations 130

Hotelogix

DECEMBER 7, 2023

  Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy. With guests leaving reviews on OTA platforms, your business gains good credibility, facilitating further bookings from across the globe.

Book 268

Book Budgeting Catering Strategic Planning 268

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. The company, thereby, allows hoteliers to manage all areas of their guest experience, right from reservations to reviews, in a seamless manner.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Revenue Hub

JANUARY 18, 2024

Fortunately, some hotels are using intelligent automation to not only reach out to guests but also to provide frictionless fulfillment of guest requests – that doesn’t disrupt normal hotel operations. Special requests after the initial reservation or booking are common.

Reservations 96

Reservations Article Pricing Guest Satisfaction 96

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. A user-friendly booking engine with a secure payment gateway can significantly enhance direct bookings and overall guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

SiteMinder

FEBRUARY 29, 2024

The program should address the latest trends in guest service, technology, sustainability, and more. These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices.

Training 52

Training Customer Service Guest Satisfaction Communication 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 94

Book Reservations Blog Demo 94

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

eZee Absolute

NOVEMBER 16, 2022

The hospitality industry is now stepping up and installing hotel self-service kiosks in order to provide hassle-free check-ins and other services to its guests. In this blog, I am going to talk exactly about how this is enhancing guest satisfaction and what benefits it has for your property. Table of Content.

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

SiteMinder

SEPTEMBER 7, 2023

Late check out and early departure fees These fees give guests the flexibility to extend their stay beyond standard check-out times or leave before their scheduled departure, while compensating the hotel for the inconvenience caused in room turnover. SiteMinder is here to help you unlock this untapped potential.

Book 102

Book Valet Services Travel and Tourism Maintenance 102

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Enhanced security measures: The adoption of smart technologies will lead to enhanced security measures through biometric security and encryption of data.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The responsibilities span from guest relations and front office operations to overseeing human resources and financial accounting.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

SiteMinder

DECEMBER 21, 2023

Hospitality communication and guest experience If someone asked what the number one priority was at your hotel, it’s very likely your answer would be something along the lines of ‘…providing great guest service’. The guests who stay at your hotel are not just a uniform line of paying customers.

Communication 59

Communication Information Presentation Front of House 59

Revenue Hub

OCTOBER 2, 2023

Central to attracting prospective and recurring guests is effectively motivating positive posts on social media and positive reviews on travel review sites. Social media and review sites reach a massive worldwide audience of vacationers who use them to decide where to stay next.

Reservations 90

Reservations Pricing Guest Satisfaction Article 90

SiteMinder

APRIL 11, 2024

Performance metrics : Regularly monitor key performance indicators (KPIs) for your listings, such as occupancy rates, average daily rates (ADR), booking lead times, and guest satisfaction scores. Include images of the personalised guest services and amenities.

Book 93

Book Pricing Marketing Information 93

Larry Mogelonsky

DECEMBER 11, 2023

As we review the numbers thus far from 2023, operational and labor costs continue to edge up in lockstep with guest service expectations, and yet some of the latest projections show travel demand as normalizing at or slightly above current levels.

Housekeeping 100

Housekeeping Maintenance Scheduling Property Management 100

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 90

Marketing Book Travel and Tourism Communication 90

Hotelogix

OCTOBER 18, 2023

GAC is a significant financial indicator because it provides insights into the efficiency and effectiveness of your hotel's marketing and guest acquisition strategies.    By calculating GAC, your hotel can assess how much money you need to invest to generate a new booking or reservation.

Guest Retention 100

Guest Retention Marketing Pricing Training 100

Hotel Business

JANUARY 13, 2023

A misdirected focus only on hotel amenities overlooks a more important driver of guest satisfaction and loyalty—making the guests feel genuinely welcomed and valued. Guests rarely use all the hotel’s amenities and typically only remember an amenity if it was subpar. By Pradip Patel. A hotel visit always feels personal.

Housekeeping 59

Housekeeping Guest Satisfaction Training Reservations 59

Revenue Hub

MARCH 26, 2024

Here are just a few benefits: Empowered Staff A deeper understanding of guest preferences and behaviors, derived from comprehensive data access, allows hotel staff to curate personalized services. Anticipating needs and tailoring experiences become second nature, enhancing overall guest satisfaction.

Guest Satisfaction 62

Guest Satisfaction Procurement Information Article 62