InnQuest

SEPTEMBER 5, 2023

Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. Guest Amenities: Guest amenities and housekeeping supplies are essential to maintaining room quality and a ensuring positive guest experience.

Guest Satisfaction 218

Guest Satisfaction Maintenance Pricing Book 218

Revenue Hub

MAY 3, 2024

As we waited for the promised wave of demand to arrive, we realized we had misjudged the market’s profile. Firstly, our city is a drive-in market; guests don’t stay for three nights for special events. Also, we didn’t consider the demographics of our target guests. Our demand dried up.

Marketing 96

Marketing Pricing Special Events Book 96

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 82

Marketing Guest Satisfaction Information Pricing 82

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 85

Marketing Guest Satisfaction Property Management Article 85

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Train your staff to prioritize guest needs and provide exceptional service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

FEBRUARY 6, 2024

By mitigating these friction points, hotels can not only elevate their online reservation experience for customers but also significantly enhance their bookings. Adopting a data-driven approach also equips hoteliers to remain competitive and agile in response to market fluctuations. Some potential guests will, of course, simply retry.

Book 94

Book Reservations Guest Satisfaction Article 94

Revenue Hub

FEBRUARY 21, 2024

In the vast expanse of direct marketing literature, vouchers emerge as a formidable strategy to amplify revenue streams. They are not merely a tactic employed by online travel agents to foster additional bookings or transform casual browsers into confirmed guests. Nor are they exclusively the realm of e-commerce platforms.

Guest Satisfaction 95

Guest Satisfaction Maintenance Book Article 95

Hotel Owner

MARCH 13, 2024

Featuring a call-to-action button, like “Book Now and Save,” generates a sense of urgency and encourages more reservations. Additionally, adopting a responsive, mobile-friendly design is imperative, considering the growing trend of mobile reservations.

Book 98

Book Guest Satisfaction Reservations Information 98

Revenue Hub

APRIL 24, 2023

Regularly review and update room rates based on market demand, competitor pricing, and occupancy levels. Regularly review pricing strategy, market demand, and competitor rates. Regularly review pricing strategy, market demand, and competitor rates. Ensure consistent pricing across all distribution channels.

Reservations 88

Reservations Guest Satisfaction Pricing Article 88

InnQuest

APRIL 3, 2023

This includes implementing mobile check-in and keyless entry , using guest messaging platforms, and providing digital guest directories. For instance, online booking systems, channel managers, and revenue management software can help you manage reservations, room rates, and availability across different channels.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

Hotelogix

DECEMBER 7, 2023

OTAs are now a great marketing resource for hotel owners, allowing them to reach a wider audience and optimize revenue.   Benefits of Partnering With OTAs With about 40% to 50% of reservations being driven from OTAs, these online platforms have become crucial to every hotel's distribution strategy.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotel Owner

SEPTEMBER 12, 2023

Davis has 18 years of experience in the hospitality and tourism industry, and is described as a “highly skilled” sales and marketing leader, having worked as a consultant for a variety of brands. She has 15 years of experience in various hospitality roles including those in front of house, reservations, meetings and events departments.

Front of House 105

Front of House Guest Satisfaction Training Blog 105

SiteMinder

NOVEMBER 13, 2023

By leveraging SiteMinder’s advanced technology and extensive distribution network, CLLIX aims to empower its sales teams and streamline their focus on key market segments. Committed to innovation and guest satisfaction, CLLIX operates a diverse portfolio of hotels and apartments catering to leisure and business travellers.

Guest Satisfaction 105

Guest Satisfaction Catering Book Reservations 105

Revenue Hub

APRIL 16, 2024

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. The Importance of Guest Data in Hospitality In the hospitality industry, guest data serves as the foundational element that informs and enhances every aspect of the guest experience.

Information 89

Information Article Book Guest Satisfaction 89

Blue Magnet Interactive

OCTOBER 27, 2023

From the undying power of social media to the continued importance of search engine marketing, maintaining a robust online presence is no longer a luxury – it’s a vital aspect of success. But where exactly should you channel your funds to maximize visibility and guest engagement? Versatility: Digital marketing is diverse.

Budgeting 52

Budgeting Marketing Blog Book 52

Revenue Hub

JUNE 7, 2023

Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. By providing a seamless and intuitive guest experience , hotels can improve guest satisfaction and encourage repeat bookings.

Book 82

Book Guest Satisfaction Pricing Reservations 82

Revenue Hub

OCTOBER 26, 2023

This innovative payment solution is revolutionizing the way travelers make reservations, dine at restaurants, and access a wide range of services within the hospitality sector. By integrating BNPL with the booking engine, guests can reserve their stays without the immediate financial burden of paying the full amount upfront.

Book 90

Book Reservations Budgeting Guest Satisfaction 90

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. Jared Lerner is the founder/CEO of Nappr, a marketplace that offers thousands of daytime hotel rates across 24 different countries.

Guest Satisfaction 69

Guest Satisfaction Catering Budgeting Scheduling 69

Revenue Hub

SEPTEMBER 11, 2023

NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness. It should provide real-time updates on room availability, reservations, and guest information.

Pricing 102

Pricing Guest Satisfaction Article Book 102

Revenue Hub

APRIL 3, 2023

It’s all about anticipating and reacting to demand, adapting to market trends, and using the right analytics to boost revenue growth. Think about everything that a typical guest experiences when they book a room at your hotel. and post-stay (check-out, guest satisfaction surveys, follow-up emails and promotions, etc.).

Guest Satisfaction 71

Guest Satisfaction Book Reservations Article 71

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience.

Pricing 98

Pricing Reservations Training Article 98

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. In this context, attracting the right mix of guests becomes more challenging. They need value for what they pay.

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

eZee Absolute

OCTOBER 16, 2023

After thorough market research and trying a handful of hotel solutions, they came across eZee (now Yanolja Cloud) and wanted to give it a try. Today their technology suite comprises of eZee Frontdesk, eZee Centrix, eZee Reservation, and a handful of other products. Guests left the resort with lasting, positive memories.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Book Reservations 52

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. weather, events) and market trends to predict future booking demands. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

OCTOBER 25, 2023

GDS connects travel professionals, such as travel agents, with hotel inventory, facilitating real-time reservations. By plugging into GDS, hotels gain access to a massive pool of potential guests. Increased Bookings: It’s a valuable source of reservations, especially from corporate travelers and travel agencies.

Book 96

Book Reservations Guest Satisfaction Pricing 96

Hotel Business

JUNE 21, 2023

With AI-powered data systems and chatbots, hotels can tailor their recommendations, anticipate preferences and provide more seamless interactions to enhance guest satisfaction and loyalty. And now, based on what it knows about you, the AI has already made a dinner reservation for you.”

Accounting 98

Accounting Guest Satisfaction Reservations Pricing 98

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

Training 52

Training Customer Service Guest Satisfaction Communication 52

SiteMinder

SEPTEMBER 6, 2023

But an online booking process should be more than just a booking tool; it’s the start of a great guest experience. Once a booking is made, automated emails kick in, confirming the reservation and even suggesting add-ons like room upgrades or dining options. This way, guests are constantly guided through the booking journey.

Book 98

Book Reservations Blog Demo 98

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.

Guest Services 130

Guest Services Customer Service Demo Book 130

SiteMinder

OCTOBER 23, 2023

Cloudbeds is a cloud-based hospitality management platform that provides tools to hoteliers for managing reservations, admin, revenue, distribution, and guest engagement. Cloudbeds booking engine vs SiteMinder’s booking engine Both Cloudbeds and SiteMinder provide strong booking engines for hotels to maximise direct reservations.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

Synergy Suite

MARCH 21, 2023

Efficiently managing your restaurant’s tables and reservations is a critical aspect that can significantly impact your overall success. A restaurant table management system is a digital platform that automates and centralizes the process of managing table reservations, waitlists, and seating arrangements.

POS Systems 52

POS Systems Reservations Communication Demo 52