Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. The Essential Role of SMS Marketing in Hotels SMS marketing is revolutionizing the way hotels communicate with their guests.

Marketing 91

Marketing Communication Guest Services Strategic Planning 91

Hotelogix

DECEMBER 7, 2023

OTAs are now a great marketing resource for hotel owners, allowing them to reach a wider audience and optimize revenue. Choosing the right OTAs to partner with requires research and strategic planning. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality. 

Book 269

Book Budgeting Catering Strategic Planning 269

Hotel Owner

JUNE 30, 2023

As it stands, the hospitality industry is facing a multitude of operational challenges that require careful navigation and strategic planning to overcome. Hotels need to invest in robust online marketing strategies, strengthen their online presence, and actively manage their reputation on review platforms to stand out.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

SiteMinder

FEBRUARY 29, 2024

These courses cover a broad spectrum of topics, from operational efficiency and financial management to guest relations and sustainability practices. Participants learn how to improve hotel performance, enhance guest satisfaction, and increase profitability through effective management strategies.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Hotel Business

JUNE 15, 2023

Well-intentioned hotel staff working away at their keyboards, searching feverishly for guest reservations and preferences. Too often, hotel guests begin a stay by experiencing the limits of technology rather than a welcoming customer experience. By Jeanelle Johnson Long lines at the front desk.

Strategic Planning 59

Strategic Planning Guest Satisfaction Book Back of House 59

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. Read the articles below: Top 5 Essential Hotel Management Tips for The Perfect Guest Experience How to Make Your Hotel Stand Out?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40