Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations.

Marketing 82

Marketing Travel and Tourism Book Communication 82

InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

InnQuest

SEPTEMBER 12, 2023

Understanding Hotel Operations Management Hotel operations management involves overseeing and coordinating all activities within a hotel to ensure its efficient and profitable functioning. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

JULY 24, 2023

What is a hotel reservation form? A hotel reservation form is a crucial tool for hoteliers, providing a structured method for guests to book their stay. It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process.

Reservations 52

Reservations Book Information Guest Satisfaction 52

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hotelogix

JANUARY 30, 2024

In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences. This report is critical to maintaining smooth operations and ensuring guest satisfaction.

Housekeeping 148

Housekeeping Reservations Budgeting Book 148

Revenue Hub

JANUARY 27, 2023

While many property management systems auto-generate simple transactional emails, proper email marketing software for hotels does so much more than the basics. NB: This is an article from Fuel Travel A full-featured hotel guest messaging solution makes it easy to communicate with future, current, and past guests.

Marketing 86

Marketing Guest Satisfaction Property Management Article 86

InnQuest

APRIL 3, 2023

For example, using a property management system (PMS) can automate guest check-in and check-out, invoicing, and room assignment tasks. How Digital Tools and Mobile Technology are Streamlining Operations Utilizing digital tools and mobile technology can streamline operational tasks for your hotel and enhance the guest experience.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey.

Marketing 90

Marketing Book Travel and Tourism Communication 90

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. InnQuest is a leading software platform in the vertical market developing solutions for the hospitality industry.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

SiteMinder

MAY 8, 2024

These apps integrate functionalities like online booking, check-in/out processes, room service management, and guest feedback into one accessible platform. In today’s competitive market, leveraging such apps can significantly improve the quality of service and operational success of your hotel. Standing out is essential.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

Revenue Hub

JUNE 7, 2023

Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. By providing a seamless and intuitive guest experience , hotels can improve guest satisfaction and encourage repeat bookings.

Book 83

Book Guest Satisfaction Pricing Reservations 83

Revenue Hub

SEPTEMBER 11, 2023

In the ever-evolving hospitality industry, effective inventory management is a critical aspect of running a successful hotel. NB: This is an article from innQuest Managing your hotel’s inventory efficiently can significantly impact your bottom line, guest satisfaction and overall operational effectiveness.

Pricing 103

Pricing Guest Satisfaction Article Book 103

Hotel Business

APRIL 1, 2024

By Hooman Shahidi The electric vehicle (EV) market in the U.S. As more hotels deploy EV chargers and incorporate charging into their expanding portfolio of guest amenities, there are three ways in which property managers can leverage next-generation EV chargers to improve guest engagement, satisfaction and loyalty.

Accounting 75

Accounting Property Management Guest Satisfaction Download 75

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. In this context, attracting the right mix of guests becomes more challenging. They need value for what they pay.

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

SiteMinder

NOVEMBER 30, 2023

It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more. By centralising the distribution process, a channel manager saves time, reduces manual errors, and optimises the potential for increased bookings and revenue.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Hotelogix

JANUARY 31, 2024

The key to success in the ever-evolving hospitality industry lies in providing an exceptional guest experience. Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

JUNE 8, 2023

According to reports , Marriott International deployed “ChatBotlr” across their hotels, resulting in a significant increase in guest satisfaction and a reduction in phone calls. weather, events) and market trends to predict future booking demands. weather, events) and market trends to predict future booking demands.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 23, 2023

Cloudbeds is a cloud-based hospitality management platform that provides tools to hoteliers for managing reservations, admin, revenue, distribution, and guest engagement. Some key features of Cloudbeds include a channel manager, booking engine, and property management system.

Guest Satisfaction 52

Guest Satisfaction Book Pricing Demo 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

InnQuest

FEBRUARY 3, 2023

Personalizing upselling increases the likelihood that the guest will return. Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. Inform your guests about unique deals by emailing guests about them.

Book 220

Book Reservations Communication Pricing 220

SiteMinder

APRIL 11, 2024

Airbnb advertising primarily involves promoting individual accommodation listings and experiences hosted on the Airbnb platform to potential guests through various marketing channels. This can include both efforts by Airbnb itself to attract users to its platform, and individual hosts promoting their own Airbnb properties.

Book 98

Book Pricing Marketing Information 98

STAAH

JUNE 6, 2023

Furthermore, a booking engine can enable upselling and cross-selling opportunities by showcasing additional services, such as spa treatments or restaurant reservations, during the booking process. By providing a seamless and intuitive guest experience , hotels can improve guest satisfaction and encourage repeat bookings.

Book 72

Book Pricing Blog Guest Satisfaction 72

SiteMinder

OCTOBER 5, 2023

Comprehensive tools : From managing reservations to enhancing the guest experience, Expedia Partner Central provides a range of tools tailored to the needs of hoteliers. Tools like the channel manager can help synchronise bookings across platforms, but they require consistent monitoring to ensure optimal performance.

Competitive Analysis 59

Competitive Analysis Book Information Property Management 59

Hotel Owner

JUNE 30, 2023

Hotels need to invest in robust online marketing strategies, strengthen their online presence, and actively manage their reputation on review platforms to stand out. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 In fact, by 2024, the global market for smart hotel technology is projected to reach $24.46

Travel and Tourism 98

Travel and Tourism Procurement Maintenance Information 98

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. On the other hand, non-visible apps won’t be seen by guests and will focus more on your own performance, such as conversion tracking and marketing programs. Automated guest notifications and communications.

Book 52

Book Reservations Pricing Communication 52

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Hotel Business

FEBRUARY 15, 2023

By Richard Neville As executives in the global hospitality sector assess new market dynamics in the aftermath of a long pandemic season, they are coming to grips with significant shifts in what travelers worldwide now expect regarding their digital entertainment and information needs. Richard Neville is chief technology officer at VITEC.

Concierge 59

Concierge Guest Satisfaction Maintenance Information 59

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Atmospheric Lighting.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

DECEMBER 20, 2023

ThinkReservations styles itself as an all-in-one property management solution built to streamline hotel businesses. Between the ThinkReservations booking system, PMS and channel manager, this ecosystem of tools promises to save time and increase bookings. What is ThinkReservations? Or worse, let’s say your tool just crashed.

Book 59

Book Reservations Accounting Guest Satisfaction 59

Xotels

APRIL 3, 2024

Why is Revenue Management Important to Hotels & Other Industries? What Makes Hotels Suitable to Apply Revenue Management? What Does the Process of Revenue Management Look Like? Revenue Strategies & Tactics Market Segmentation Hotel Pricing Strategies Forecasting & Budgeting Properly How to Distribute Effectively?

Pricing 52

Pricing Book Budgeting Marketing 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Hotel Business

JULY 13, 2023

“When I developed HotelIQ Decision Cloud, it was very important to me to make data more accessible to the entire commercial team by breaking down the walls that traditionally exist within a hotel’s sales, marketing and revenue management departments,” said Apo Demirtas, founder/CEO, HotelIQ.

Book 52

Book Communication Information Property Management 52

eZee Absolute

JULY 31, 2022

In this article, I will discuss some sales and marketing strategies to increase revenue for small hotels and stay afloat. Destination marketing. Property management software. Destination marketing. One thing that is common among all the properties is that they all market the location. Group sales.

Blog 52

Blog Pricing Book Property Management 52