Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. They need value for what they pay.

Housekeeping 148

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

eZee Absolute

AUGUST 29, 2023

But the one thing that is always constant is the day-to-day operations that define your guest experience. With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

SiteMinder

FEBRUARY 29, 2024

To enhance cross-departmental communication, ensuring a seamless guest experience. To familiarise staff with the operational aspects of the hospitality industry, including front desk operations, housekeeping standards, and food and beverage management. To encourage collaboration and teamwork among staff for a cohesive work environment.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. Read the articles below: Top 5 Essential Hotel Management Tips for The Perfect Guest Experience How to Make Your Hotel Stand Out?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. Read the articles below: Top 5 Essential Hotel Management Tips for The Perfect Guest Experience How to Make Your Hotel Stand Out?

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Hotel Business

JANUARY 13, 2023

A misdirected focus only on hotel amenities overlooks a more important driver of guest satisfaction and loyalty—making the guests feel genuinely welcomed and valued. Guests rarely use all the hotel’s amenities and typically only remember an amenity if it was subpar. Does the hotel promote its return to daily housekeeping?

Housekeeping 59

Housekeeping Guest Satisfaction Training Reservations 59

eZee Absolute

NOVEMBER 8, 2023

Hotel staff can also remotely monitor and adjust room settings, addressing guest requests promptly. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. They can identify and address issues proactively, reducing downtime and ensuring guest satisfaction.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

NOVEMBER 30, 2023

These technologies are designed to automate routine tasks, free up staff for personalised guest services, and provide valuable data insights for improved operations and guest satisfaction. They analyse market trends, competitor prices, and historical data to suggest the best room rates at any given time.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Les Roches

JANUARY 8, 2024

These innovations in hotels range from processes that handle reservations and check-ins to implementing effective marketing strategies, for example, smartphone notifications informing guests about room availability. With the help of mobile­ apps, guests can effortlessly re­quest room service or housekeeping.

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. These recurring costs are vital for the smooth functioning of the hotel and ensuring guest satisfaction.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Les Roches

DECEMBER 27, 2023

Guest experience Guest experience includes all the interactions between guests and a business. It is shaped by the quality of guest services, the atmosphere of the business or venue and the overall level of customer care.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

DECEMBER 8, 2023

In fact, the global hotel industry is expected to reach a market value of $870 billion by the end of 2023, with the luxury hotel market estimated at $115.8 Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%.

Travel and Tourism 98

Travel and Tourism Procurement Maintenance Information 98

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. More than ever before, hotels should place a high premium on maintaining strict hygiene and housekeeping standards. Atmospheric Lighting.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Reservations management: As soon as a room is sold, the job of managing that reservation begins.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

DECEMBER 28, 2023

The role requires efficient management of resources, provision of exceptional guest services, marketing, human resource duties, and staff supervision, all to ensure an enjoyable stay for guests. The culinary arts is the fascinating realm of food.

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Hotel Business

JULY 13, 2023

“When I developed HotelIQ Decision Cloud, it was very important to me to make data more accessible to the entire commercial team by breaking down the walls that traditionally exist within a hotel’s sales, marketing and revenue management departments,” said Apo Demirtas, founder/CEO, HotelIQ.

Book 52

Book Communication Information Property Management 52

Les Roches

OCTOBER 30, 2023

Higher guest satisfaction: Thanks to personalized services, guests are more satisfied, meaning higher guest numbers and more customer loyalty. Personalization has emerged as a critical trend in the hotel industry, with hotels using data analytics and AI to understand guest preferences and deliver tailored experiences.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

Hotel Market Size & Opportunities. We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Marketing Experience. Experience Vs no Experience.

Definition 52

Definition Marketing Budgeting Article 52