Hospitality Net

AUGUST 10, 2023

Key Takeaways Embrace technology for streamlined hotel operations, such as automated credit card payments and cloud-based point-of-sale systems. Explore technology’s impact across departments, from monitoring food waste in the kitchen to implementing self-service kiosks for guest convenience. I’ve been in this role for three weeks now.

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Communication 89

Lodging Magazine

DECEMBER 14, 2023

NEW YORK—Stayntouch announced it has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth, the technology growth investing arm of Sixth Street.

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Front Desk Operations Reservations Property Management Magazine 64

Modern Restaurant Management

MARCH 21, 2022

The key is to make the right decisions around inventory and pricing at the right times—and having the right technology can make all the difference. Back-Office Tech Plays a Critical Role. The ability to make these critical decisions on the fly is where technology has a role to play, specifically a back-office software platform.

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Pricing Scheduling Information Accounting 203

Hospitality Net

JUNE 7, 2023

Much of the focus is on guest-facing technology and front-of-the-house solutions; however, in recent years, new technologies have been transforming the back-office operations of hotels, resorts, and other hospitality establishments as well.

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Back Office Operations 73

Hotel Owner

FEBRUARY 7, 2023

The day starts with a debrief on the evening before from the night staff; anyone that has worked as a front-desk manager knows that information flow is the key to being able to get the job done well. For premium hotels in particular, time and insight are of the essence in this situation.

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Housekeeping Communication Information Scheduling 102

Hotelogix

APRIL 18, 2024

Adopting the right methodology in tandem with the right technology can help vanquish this beast once and for all! The genesis of this double-whammy was overbooking of course and a hotel channel manager was the right technology he needed at the time. But this need not be the case. Darth Vader is a redoubtable enemy.

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Blog Communication Definition Book 130

Modern Restaurant Management

JUNE 23, 2022

Once upon a time, a frontline employee at a fast food restaurant did not necessarily need technological skills to apply for the job. Technology has permeated the quick serve restaurant industry and job functions – from point of sale (POS) to complying with food safety standards. The Technologies Behind Modern Restaurant Work.

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Back of House Download Article Customer Service 189

Modern Restaurant Management

DECEMBER 22, 2022

Modern Restaurant Management (MRM) magazine asked Jake Brewer, Miso's Chief Strategy Officer for his views on the present and future of increased robotics and automation use in restaurants. fewer employees in the front-of-house and 6.2 fewer employees in the front-of-house and 6.2 Across the U.S., Across the U.S.,

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Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

DECEMBER 15, 2023

Knowing they have one last chance, these athletes harness every bit of their strength, move steadily to the front of the pack, and finish first in a dramatic moment. That is why multi-unit restaurants are leveraging a multitude of technologies to make every dining, delivery, drive-through, or takeout experience festive and memorable.

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Catering 117

InnQuest

OCTOBER 3, 2023

By embracing the latest technologies, hotels can reduce errors, improve efficiency and ensure a seamless payment experience for their guests. Conclusion In a world where the guest experience is paramount, hotels must stay ahead of the curve. What can ‘roomMaster Payments’ do for you?

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Guest Satisfaction Information Property Management Blog 221

Serviced Apartments

APRIL 29, 2024

Guests will be supported by a digital front desk and app with 24/7 remote customer service. In addition to the aparthotel, Arter Quarter will also feature 312,000 square-feet of office space and more than 64,500 square-feet of catering and service space across two more 28- and 15-storey buildings respectively. “Not

Customer Service 52

Customer Service Catering Marketing 52

Modern Restaurant Management

JANUARY 8, 2024

This trend reflects the growing popularity of drive-thru and fast-casual dining, coupled with the demand for digital technologies such as QSR digital signage and QR codes. The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service.

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Pricing Catering Training Marketing 215

Modern Restaurant Management

JUNE 21, 2021

One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. With technology those orders could be processed in seconds. A mobile order and pay solution with high quality back-office software and POS integration will manage this all digitally, making for a smoother end of service.

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Front of House Training 186

Hotel Business

JULY 25, 2023

Hapi , a hospitality industry platform for fast and cost-effective connectivity between technology systems, has introduced a new infrastructure in partnership with AWS that is providing hotel companies access to critical guest and transactional data in revolutionary ways, it reports.

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Information Events Back of House 52

Lodging Magazine

NOVEMBER 18, 2022

STAMFORD, Connecticut—Spectrum Enterprise announced that Preferred Hotels & Resorts has chosen to partner with the company to provide options for technology solutions to its portfolio of hotels in the United States. This new partnership with Spectrum Enterprise creates a turnkey opportunity […].

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Back Office Operations Magazine 59

Hotelogix

FEBRUARY 13, 2024

Without the orchestration of advanced technology, many things can go wrong at every level across departments, leading to operational inefficiencies, fewer sales, unhappy guests, and diminished revenues.   Seamless integration with third-party solution You can work with any third-party hospitality technology solution of your choice.

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Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 148

SiteMinder

OCTOBER 11, 2022

Front office department. The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. Hotel manager (or front of house manager). Table of contents.

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Front of House Housekeeping Maintenance Back of House 59

SiteMinder

OCTOBER 30, 2023

Entries for the Excellence category were this year judged by Anne Clemenson, Manager of Distribution Technology at International Choice Hotels EMEA; Sharad Kapur, Hospitality Commercial Strategy Consultant at Estilo Hospitality; and Trent Innes, Chief Growth Officer at SiteMinder. “We

Reservations 59

Reservations Property Management Training Information 59

Revenue Hub

MARCH 2, 2023

Additionally, there are greater demands today for real-time solutions due to the efficiency of communication technology. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

Communication 85

Communication Reservations Article Customer Service 85

Mary Gostelow

DECEMBER 15, 2023

Concierge hotelier of the year – Jade Lok, The Parisian Macao Housekeeping hotelier of the year – Christine Liu, MGM China Revenue hotelier of the year – Liu, Willow Lai, Niccolo Chengdu Marketing and communications hotelier of the year – Stella Wong, The Temple House Chengdu Human resources hotelier of the year – Wendy Yu, MGM China Green & CSR (..)

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Revenue Hub

OCTOBER 20, 2022

However, the intervention of technology in hospitality in the form of chatbots and AI-assisted tools has helped solve this problem to a large extent. Furthermore, a growing tech-savvy millennial and Gen Z guest base has made hotels realize that the way to keep up in the increasingly competitive market is to efficiently integrate technology.

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Guest Satisfaction Concierge Pricing Article 91

Hotel Business

OCTOBER 5, 2023

OTH’s Felsen agreed, stating that the ripples of the problem spread across each property, from housekeepers to dishwashers to front desk personnel. These and other technology-driven solutions can free up employees to focus more intensively on guest service—and promote efficiencies and cost savings at the same time.

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Training Housekeeping Scheduling Guest Services 116

Revenue Hub

DECEMBER 8, 2023

Instead, hoteliers must adapt with modern technologies to maintain a competitive edge, address emerging concerns like staff shortages, and become revenue-generating must-visit destinations. And for that, they are turning to technology and AI (artificial intelligence).

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Travel and Tourism Procurement Maintenance Information 98

7 Shifts

FEBRUARY 5, 2021

If the past few years have taught us anything, it’s that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. Evolving Your Restaurant Technology Stack 1. What is Restaurant Inventory Management Software?

Scheduling 148

Scheduling POS Systems Front of House Information 148

Hotel Business

MAY 16, 2023

In a post-COVID hospitality landscape, we need our technology to help optimize guest interaction, support front-desk and back-office staff and drive data-backed business decisions. Investing in a technology system that allows you to customize any reports you need is also important. How has that integration gone?

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Front Desk Operations Property Management Book Accounting 96

Modern Restaurant Management

MARCH 12, 2021

Restaurants have made great strides in the digital realm—from contactless payments to online ordering—but 32 percent of them feel like they could add to their technology stack to optimize operations. The industry is even starting to see a rise in the number of CTOs, or Chief Technology Officers, to support this digital growth.

Communication 197

Communication Front of House Information Customer Service 197

Hotel Owner

FEBRUARY 20, 2024

In the dynamic landscape of hospitality, the integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies is no longer a luxury but a necessity. Over the years, these technologies have evolved, with revenue management systems serving as a prime example of their application.

Catering 52

Catering Front of House Guest Satisfaction Budgeting 52

Larry Mogelonsky

OCTOBER 16, 2023

that technology supports all manner of operations. But outside of the Information Technology (IT) department, it might not be readily understood just how central various systems and hardware have become, in addition to all the complex and meticulous details that must be considered to make it all work.

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Budgeting Information Procurement Demo 100

Modern Restaurant Management

DECEMBER 21, 2022

In terms of trends, it is clear that in 2023 technology will continue to shape and enhance the restaurant industry and we will see operators adopting new technologies to create an even more seamless and frictionless experience for guests, while still maintaining unique and engaging dining experiences. For part one, click here.

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Pricing POS Systems Front of House Marketing 197

STAAH

JULY 20, 2023

Meet Shoaib Ali, National Sales Head – STAAH India Tell us a bit about your career in hospitality/ technology and the journey to STAAH After my graduation in Hotel Management, I started my career with the hospitality space in the front office and worked for multiple Hotel brands, predominantly in sales and operations.

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Hotel Owner

MARCH 4, 2024

I’m excited to be back in the thick of the action, helping shape HotelREZ’s products and services, and working with the team who are equally enthused about the future of hotel technology and helping our clients achieve their business goals.”

Business Development 52

Business Development Marketing 52

SiteMinder

JANUARY 21, 2024

Front Office Manager, plays a pivotal role in ensuring every customer’s experience is unforgettable. Sophin explained that some key essentials of property management were made more difficult without the help of technology. Sophin Kumpal , Asst. Table of contents Reservation challenges before joining SiteMinder Ms.

Catering 52

Catering Reservations Property Management Pricing 52

AHLEI

DECEMBER 3, 2023

In this article there are ChatGPT examples that the author developed to illustrate the remarkable capabilities of the technology. CHTP, CFTP, MSU Professor, Emeritus, AHLEI Author of the Eleventh Edition of Managing Front Office Operations. By Michael L. Kasavana, Ph.D.,

Scheduling 85

Scheduling Reservations Article Training 85

Hotel Owner

JULY 14, 2023

The pandemic undoubtably sped up the implementation of some technologies, such as the introduction of QR codes to order food and drink from the table. These spaces also increase revenue and can be used for office parties, wedding venues, and conferences, among others, so you can ensure the space is filled and functional more frequently.

Budgeting 98

Budgeting Concierge Communication Events 98

Modern Restaurant Management

NOVEMBER 9, 2021

Now, with the added pressure of the pandemic and the ensuing labor shortages, the challenge has become front and center. People have grown more accustomed to quickly engaging across virtual divides through the use of technology. Frequent turnover of staff has long been an issue in the fast-paced restaurant industry.

Bookkeeping 212

Bookkeeping Training Information Communication 212

7 Shifts

SEPTEMBER 20, 2021

If the past few years have taught us anything, it's that restaurant technology is no longer a nice-to-have. The first technologies that restaurants often invest in are the cloud-based point of sale (POS) systems and payroll processing. With modern technology platforms, there's no need for physical cards or receipts. SevenRooms.

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POS Systems Scheduling Back of House Sanitation 148

Metasphere

JUNE 11, 2022

Singapore is one of the most technologically advanced countries in the world. In this short guide, we'll go deeper into how this relatively new and ground-breaking hotel technology is used in kiosks in hospitality industry in Singapore. More time for hotel front office staff to interact with the guests' thanks to the saved time.

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Demo Guest Satisfaction Scheduling 52