Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

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Front of House Back of House Server Customer Service 52

7 Shifts

JANUARY 10, 2024

Located in a market with a focus on Latin American businesses, what sets Destino apart (aside from inventive cocktails) is the note under the dessert menu: “In lieu of tipping, we add a 20% service charge to each order to support a professional wage for our entire team. Table of Contents What is a service charge?

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Server Front of House Back of House Communication 78

Revenue Hub

NOVEMBER 18, 2022

Management needs to look at what would leave guests so satisfied or delighted over the long term that they become repeat visitors – usually that means service delivery excellence. The Gaps Model is a framework that attempts to identify where there may be weaknesses or divergences in the service delivery process.

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Front of House Communication Guest Satisfaction Article 77

Modern Restaurant Management

DECEMBER 14, 2023

Across the restaurant industry, it’s no secret that expectations for service, sustainability, and satisfaction are higher than ever. Breaking up your workflow across front of house, back of house, and restrooms can help your staff confidently deliver a great meal and a memorable guest experience.

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Front of House Sanitation Back of House Guest Satisfaction 100

Hospitality Magazine

APRIL 3, 2023

The submission will need at minimum a restaurant name; logo mock up; brand story; food and drink menus; information on service style and an overview of the look and feel for the space. Friesen will be joined by Group Bars Manager Lachy Sturrock for drinks, plus the rest of the Applejack Hospitality front of house and marketing teams.

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Front of House Events Magazine Information 246

Modern Restaurant Management

SEPTEMBER 15, 2023

Nearly every restaurant in the United States relies on a Point of Sale (POS) system for the majority of its front-of-house operations. Not only can that become frustrating for your guests, but it can also make in-house operations much more difficult. That system needs access to the internet in order to keep functioning.

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POS Systems Front of House Back of House Server 208

Eat Restaurant Management

NOVEMBER 9, 2021

People walk into these upscale establishments with an expectation to be wowed by the luxurious ambiance, exquisite food, and an unmatchable level of service, which justifies their premium charges. No matter how delicious the food, people are unlikely to come back if they are not happy with the service provided by the restaurant.

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Front of House Training 52

Hospitality Magazine

JANUARY 31, 2023

It’s the first time Rogan is taking the L’Enclume experience abroad, and he will lead the team across every service during the residency. The menu will feature complex dishes from Rogan, highlighting his ‘perfect ingredient’ philosophy that notions only the perfect dish can be crafted through growing the perfect ingredients.

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Front of House Pricing Magazine Book 246

Boutique Hotel News

JANUARY 17, 2023

US: Hospitality tech startup CAMO has introduced a virtual room service product, providing various third-party delivery platforms the opportunity to supply hotels in Anaheim, California. CAMO Eats provides a range of restaurant options which guests can order, with zero service or delivery fees, directly to their room. .

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Front of House Catering 130

Hospitality Net

JULY 24, 2023

By offering a warm atmosphere at hotels run by knowledgeable staff who guarantee a high standard of service, the overarching ethos of the group is to ensure guests receive a positive experience every time they stay.

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Front of House 88

Hospitality Magazine

SEPTEMBER 18, 2023

The food menu has been crafted to pair with the venue’s beverage offering, with a range of share plates and house-made items. Venue Manager Sarah Scharfenberg is leading the front-of-house team which will provide a sophisticated yet warming service to guests. Our ethos at Teddy’s is simple.

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Front of House Catering Magazine 130

Modern Restaurant Management

MARCH 28, 2023

Owners remain grounded in traditional ways of doing business – you have front-of-house staff taking care of the customer from service to payment, and you have back-of-house staff taking care of the food and management. Are you struggling to fill roles in the front-of-house? Back-of-house?

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Front of House Budgeting Back of House Scheduling 185

Hospitality Magazine

MAY 1, 2023

Dinner service at Clam Bar kicks off from 3 May, and the venue will open for lunch from Friday. Guests can expect plenty of protein on the menu from whole fish that will be filleted by front of house tableside as well as prawn cocktails and oysters Rockefeller.

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Front of House Magazine Book 130

Hotel Business

MARCH 1, 2024

Going back to basics with a focus on front of house. Privacy Policy * I have read and agree to the Privacy Policy and Terms Of Service. Get in-depth insights from Entegra experts on the opportunities for hospitality-driven businesses and related trends you can capitalize on to succeed in 2024.

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Front of House Download 59

Modern Restaurant Management

JUNE 21, 2021

In fact, balancing takeaways with table service is a great way to increase sales and diversify, but it can put pressure on staff members' time. One staff member could be lost from the front of house for up to an hour taking phone calls for 20 takeaway orders. With technology those orders could be processed in seconds.

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Front of House Training 186

Service that Sells

MARCH 4, 2024

Training to Promote Guest Service Your training program should also stress that good service isn’t just the front-of-house team’s responsibility. The post Elements of Effective Kitchen Employee Training appeared first on Service that Sells! It takes a concerted effort from everyone on the kitchen crew, too.

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Training Front of House Guest Services 86

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

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Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

DECEMBER 22, 2022

fewer employees in the front-of-house and 6.2 fewer employees in the back-of-house – something that’s making meeting customer service expectations and revenue targets almost impossible (Black Box Intelligence, 2021). Since 2020, there’s an all-time high number of open positions and a lack of labor.

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Back of House Front of House Kitchen Operations Customer Service 188

Modern Restaurant Management

JUNE 9, 2022

Keeping track of in-restaurant orders and front-of-house demands is one thing, but folding off-premises orders into the mix can add complexity and make it more difficult to anticipate whether differing demands are being met. Use data to rethink – not overthink.

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Front of House Scheduling Information Pricing 196

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Technological solutions can speed up service, reduce mistakes, and help you keep track of what is happening.

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Front of House Training Customer Service Communication 218

Hospitality Magazine

APRIL 19, 2023

” Lew is joined by Karl Tang (ex-Daughter in Law) as front of house manager, who will be the force behind the drinks offering featuring local wines alongside traditional Japanese sake. “Paper Tiger is bringing a Chin Chin inspired vibe to Rundle Street, and Adelaide as a whole.

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Front of House Magazine Marketing 130

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. So hospitality and customer service is always first and foremost. However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered.

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Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

MARCH 24, 2023

The menu is also a great place to indicate whether you are validated by a third-party program like Gluten-Free Food Service (GFFS), a designation that signals to gluten-free diners that you take their needs seriously and are implementing the proper measures to eliminate cross-contact.

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Training Front of House Communication Presentation 179

Hotel Owner

NOVEMBER 16, 2023

They are undertaking three bespoke rotations across the hotel’s various departments including the restaurant, spa and leisure centre, front of house, maintenance, housekeeping and the kitchen. This diverse exposure is intended to “cultivate a multitude of skill sets, from customer service to technical prowess”.

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Front of House Housekeeping Maintenance Customer Service 98

Modern Restaurant Management

MARCH 1, 2023

An interesting tidbit about those dark days of 2020-21: restaurants, bars, food trucks and other establishments that were able to remain efficient with their back of house (BOH) services were most likely to survive and even thrive. Here are some back of office trends to watch for in 2023. – received the majority of customer tips.

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Back of House Front of House Accounting Budgeting 171

Adora POS

JUNE 26, 2023

Streamline your pizzeria's operations with intuitive front-of-house features, efficient back-of-house management, and seamless integration with third-party applications. Say goodbye to complicated systems and hello to improved customer service.

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Front of House Demo Back of House Customer Service 52

Modern Restaurant Management

OCTOBER 27, 2023

For instance, kitchen spaces require more of a semi-gloss style of paint than the front of house because semi-gloss is easier to clean without leaving marks or creating unsightly shiny marks on the wall that would need refinishing. And will every area be clean by service? Can they get the job done in this time?

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Front of House Back of House Scheduling Budgeting 189

Modern Restaurant Management

MAY 18, 2020

Maintaining a distinct separation between front-of-house and back-of-house. Creating a buffered, contactless front-of-house. Best practices for approaching front-of-house and back-of-house operations. Rethinking roles and responsibilities front-of-house and back-of-house.

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Front of House Back of House Sanitation Information 208

Modern Restaurant Management

FEBRUARY 17, 2020

But with the rise of services like DoorDash, GrubHub and Caviar, good food — some of it from Michelin-starred chefs — is only a click away. Restaurants, like retail before them, are battling the rising tide of digital services by ensuring an experience that can’t be had online and that reflects well on their brand.

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Front of House Customer Service Pricing 198

Boutique Hotel News

JANUARY 6, 2023

Students that are studying Level 2 Professional Cookery, Level 3 Professional Cookery, Level 3 Food and Beverage Service, Hospitality Supervision, will be responsible for managing the Devonshire Fell Hotel on Monday 6th and Tuesday 7th February. The hotel belongs to The Devonshire Hotels and Restaurants Group.

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Front of House Training 130

Modern Restaurant Management

JULY 19, 2021

Labor markets were tight in the years prior to the pandemic, with nearly a million restaurant and hospitality jobs going unfilled as recently as 2019 , when Forbes sounded the alarm that “the ultimate service industry is experiencing epic problems in finding people to work.”

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Front of House Customer Service Maintenance Catering 203

Boutique Hotelier

JANUARY 25, 2023

Ayrshire hospitality group SimpsInns has invested £3m across its portfolio of venues to upgrade facilities and service at four properties. at its property in Irvine, a new eatery that is now advertising for a variety of new positions, including chefs at all levels and front of house team.

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Front of House 101

Modern Restaurant Management

SEPTEMBER 13, 2023

The importance of (and need for) managers’ frontline leadership spans both back-of-house and front-of-house, extending from the kitchen when cooks need help to the dining room handling guests’ needs. Respondents were a mix of front-of-house and back-of-house employees in 41 U.S.

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Front of House Back of House Communication Scheduling 190

Modern Restaurant Management

JANUARY 11, 2024

You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible. Doing so will lead to better service and a better experience for customers. For front of house workers set goals on the number of turnovers of tables or good reviews.

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Budgeting Server Front of House Back of House 166

Hotel Owner

OCTOBER 23, 2023

The new development programme will offer a wide range of qualifications, including level 2 and 3 front-of-house roles such as team leader, manager, customer service specialist, as well as levels 2 and 5 available in back-of-house and leadership roles, such as commis chef, business administrator and departmental manager.

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Front of House Back of House Customer Service Accounting 93

Hotel Business

AUGUST 11, 2023

The integration optimizes hotel operations, allowing real-time cross-departmental collaboration between front-of-house, housekeeping and engineering to efficiently manage guest requests, improve guest satisfaction and achieve prime operational visibility and accountability, according to the company. .

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Front of House Housekeeping Guest Satisfaction Accounting 52