April, 2022

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How Restaurant Operators Can Defend Against Ransomware

Modern Restaurant Management

It’s a restaurant operator’s worst nightmare. You have stores full of patrons, and no way to collect their money because the POS system has been hijacked by ransomware. That’s how the McMenamins restaurant and hospitality chain closed out 2021, a banner year for ransomware attacks. The bad news is that according to most predictions , 2022 will be worse as gangs organize and focus on SMBs.

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Track Earned Vs Actual Labor Hours to Boost Revenue for All Locations

7 Shifts

In the wake of the great resignation , restaurants have been raising labor costs to both attract and retain all-star employees. These raises have certainly helped employee standard of living, but they also require more accurate multi location scheduling and team management to keep menu costs low and the restaurant profitable. Nowadays, an over-staffed shift costs more because your restaurant could be seriously overspending on labor.

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Before Lifestyle Influencers, There Was ‘Martha Stewart Living’

EATER

Stefanie Keenan/Getty Images for Jenni Kayne. An ode to “Martha Stewart Living,” which will end with the magazine’s May 2022 issue The Thanksgiving stuffing of my childhood never involved bread. Instead, my mom would render pancetta, cook aromatics in the gleaming fat, spike it with Madeira wine, and toss those richly flavored ingredients with almonds, green grapes, and dark slivers of wild rice.

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'Restaurant of the future': New video platform to reinvent and inspire

EHL Insights

In 2021, a s part of the long-standing partnership with METRO AG., EHL's Institute of Business Creativity (IBC) developed a series of short videos to help reinvent and inspire independent restaurateurs. 'Restaurant of the Future' videos create a platform for independent restaurateurs to share their experiences during and after Covid-19. E xperts from various disciplines provide valuable insights and practical advice on how to reinvent the way we manage and operate restaurants.

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Business Automation in Hospitality: A New World

Dive into the transformative potential of business automation within the hospitality sector. This comprehensive overview showcases how innovative technologies can streamline operations, reduce costs, and elevate guest satisfaction. Discover the advantages of integrating systems like automated check-ins, CRM, and energy management to not only save on expenses but also to provide a seamless and personalized guest experience.

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Restaurants Need More Than Our Money Right Now

The Restaurant Manifesto

Diners need to adjust expectations and approach restaurants with a more empathetic mindset. The post Restaurants Need More Than Our Money Right Now appeared first on The Restaurant Manifesto.

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Key Benefits of Restaurant Loyalty Programs

Modern Restaurant Management

Being a business owner you must be aware that a repeat customer is better than a new customer. This is due to the reason that repeat customers tend to spend more money as compared to new customers. Therefore, if a business can retain its customers, it can easily boost the profits by 95%. However, for today’s businesses, retaining customers is not that easier.

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Trouble in travel SPAC-land or just choppy seas?

PhocusWire

SPACs (Special Purpose Acquisition Companies) have become a useful mechanism for travel companies to go public. But things haven't gone as smoothly as some companies have wanted.

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How I Got My Job: Making Travel Food Shows

EATER

Carmen Chan. Helen Cho has worked with Anthony Bourdain, W. Kamau Bell, David Letterman, and Lisa Ling. Here’s how she became a television showrunner. In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Helen Cho. Helen Cho didn’t originally set out to work in food television, but not long after she left film school, she found herself working on some of the industry’s most important docu-trave

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Facing skilled worker shortage in the hospitality industry

EHL Insights

The pandemic and subsequent economic crisis have had a significant impact on many industries and have changed them permanently. The hospitality industry has been particularly affected: in 2020, 15.8 million fewer overnight stays were recorded in Switzerland and 40’400 jobs were lost. The experts at EHL are confronted with the effects of these changes on a daily basis.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Why Do Restaurants Still Have Dress Codes?

The Restaurant Manifesto

A recent controversy rekindled an old debate over what constitutes proper attire. The post Why Do Restaurants Still Have Dress Codes? appeared first on The Restaurant Manifesto.

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RASI Review: An Accounting Management System Built for Restaurants

Restaurant Den

A restaurant’s success is often only seen from the front-of-house. The delicious food, extravagant menus, and mood setting decor all play a role in that success. However, an efficient back-office is just as important. Restaurant accounting management software helps to take care of your financial information and to ensure that your restaurant is remaining profitable. […].

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How to Manage the Mother’s Day Rush at Your Restaurant

Modern Restaurant Management

With May fast approaching, it’s time to start thinking about Mother’s day at your restaurant. As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future.

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Study: Traveler interest in sustainability up, but info lacks

PhocusWire

Booking.com's latest consumer survey shows an uptick in interest in finding sustainable properties and destinations, but a need for better information to facilitate that process.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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The Labor Disputes at Amy’s Kitchen, Explained

EATER

Courtesy Amy’s Kitchen. Amy’s Kitchen prides itself on being a “positive impact” company. Its workers say they have a long way to go. “We’re now proudly B Corp certified!” chirps a green banner on the homepage of Amy’s Kitchen, the organic packaged and prepared-foods giant. It’s positioned above an image of the company’s founders, the Berliner family — Andy, who is currently the CEO of Amy’s Kitchen, with his wife Rachel and their daughter, Amy, after whom the company is named — dressed in down

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Business travelers are on the road again

Smart Brief Hospitality

Business travel continues to increase after the challenges of recent years. Over the next six months alone, 84% of business travelers expect to go on at least one business trip to attend conferences, conventions, or trade showers, a new survey revealed Face-to-Face is Back A recent Quarterly Business Travel Tracker survey discovered business travelers will average 1.6 trips per month, which is only a slight decrease from the pre-pandemic number of 1.7 monthly business trips. “The return o

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What is a Housekeeping Management System? Important Things To Know

Metasphere

Amidst the pandemic crisis, hoteliers were forced to lay off workers to stay afloat. But as we progress from the pandemic, many hoteliers have decided to continue with a leaner operation (with fewer employees) and had to experience talent shortages as the tides have changed. A housekeeping management system can be used to resolve inefficient task execution, and poor team collaboration and make it easier for newer housekeepers to learn the job.

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The Dylan Hotel at SFO ensures positive guest experiences with SiteMinder

SiteMinder

San Francisco is no stranger to visitors, and The Dylan Hotel at SFO caters to every kind. On the edge of the busy city, The Dylan maintains a sanctuary of calm, with the property seeing guests from all walks of life; from business travelers, to holiday makers, to even those who require accommodation during medical treatments. The 58 room hotel has a number of appealing features, including its proximity to San Francisco International Airport and transport links into the city, tour options, and i

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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Could the Automat Revival Solve Restaurant Staffing Issues?

Modern Restaurant Management

Horn & Hardart gave us a vision of what it means to have a working vending machine with practical utility. The 1950s saw the birth of the first idealized vending machine , an enormous construction made of metal and glass that served thousands of city-dwellers each day and night. No waiters, just steaming plates and a glass door that's opened by a coin.

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AirAsia and Google unite to push super app potential

PhocusWire

Google Cloud tech will be deployed to ensure users can access services at any time and on any device, with external tech companies given the ability to develop new functionality.

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Join for the Recipes, Stay for the Drama 

EATER

Things can get ugly in Facebook recipe groups. | Nat Belkov/Eater. Facebook recipe groups may not be great places to learn how to cook, but they’re perfect for digital eavesdropping As a true elder millennial, I have not been able to extricate myself from the hellscape that is Facebook. The reason for my delayed exodus is that I am deeply nosy, and nowhere on the internet provides more opportunities for me to snoop on other people’s conversations and conflicts.

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Business travelers are on the road again

Smart Brief Hospitality

Business travel continues to increase after the challenges of recent years. Over the next six months alone, 84% of business travelers expect to go on at least one business trip to attend conferences, conventions, or trade showers, a new survey revealed . Face-to-Face is Back. A recent Quarterly Business Travel Tracker survey discovered business travelers will average 1.6 trips per month, which is only a slight decrease from the pre-pandemic number of 1.7 monthly business trips. “The return

Events 52
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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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The new Daskara tourism app for a SMART hotel-guest relationship

EHL Insights

Can SMART technologies be applied to developing and emerging countries for tourism and hospitality purposes? Can SMART technology enable SMART people and SMART services? This is the core of the ‘Smart Host-Guest Relationship’ research project carried out by EHL Hospitality Business School and the American University of Beirut with the Lebanese startup Daskara app.

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Diseña estrategias de hora feliz y aumenta las ventas de tu bar

The Restaurant Times

Las estrategia de hora feliz en restaurantes y bares es una de las tácticas más probadas para atraer clientes y aumentar las ventas de los bares. La hora feliz suele ser específica para bares y pubs, y se crean para impulsar las ventas actuales y mejorar el negocio durante las horas bajas. Un programa de la hora feliz bien desarrollado puede marcar una diferencia significativa en sus ingresos, pero antes de lanzar la hora feliz en tu bar, recuerde que ofrecer descuentos asombrosos no beneficia

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Leveraging POS Systems to Future-Proof Your Restaurant and Maximize Profits

Modern Restaurant Management

As the impact of the pandemic continues, restaurants face constant and evolving operational challenges. At the end of 2021, four out of five restaurants reported facing a staffing shortage due to reduced operating hours and dining capacity. A fragmented supply chain is also increasing ingredient costs, leading restaurants to balance staff churn with a changing menu to keep revenue consistent.

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WATCH: Digital travel brands ended 2021 with cautious optimism

PhocusWire

The Omicron variant of COVID-19, which emerged in late 2021, illustrated how the travel, tourism and hospitality industry will likely remain at the mercy of the pandemic for some time.

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Brick & Mortar Retail Relevance: How to Stay Ahead of the Curve

Speaker: Jay Black, Senior Account Executive

Let's set the record straight: in-store retail isn't dead - it's evolving! Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. Join Jay Black in this exclusive session as he explores the strategies that set successful stores apart, including: Crafting unique and unforgettable in-store experiences 🛍️ Mastering the art of retail demands 🛒 Navigating inventory challenges in today's climate 📦 an