The Restaurant Times

APRIL 18, 2021

With diverse operations running simultaneously in the kitchen, cloud kitchen software is crucial to streamline and centralize operations. Thus, cloud kitchen software falls into the category of ‘essentials’ when it comes to the smooth functioning of cloud kitchens. . Key Features To Look For In The Desired POS Software.

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POS Systems Customer Service Scheduling Catering 52

7 Shifts

OCTOBER 31, 2023

You don’t need clunky software to weigh you down. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. I look forward to using their services for a long time!”

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Information Pricing Customer Service Accounting 88

Synergy Suite

APRIL 27, 2023

SynergySuite’s software helped restaurants streamline their operations and adapt to the changing industry landscape, ensuring their survival during a difficult time. From the ABA judging panel: “As a judge, I was impressed with SynergySuite’s innovative approach to business and professional services.

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Customer Service Scheduling Presentation Marketing 98

Modern Restaurant Management

MAY 31, 2022

It also provides managers or owners a way to justify any decisions regarding staffing, menu development, or customer service operations. Aside from gathering reports from a POS system, some restaurants will leverage other types of software that are beneficial to improving the restaurant’s performance.

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POS Systems Download Reservations Training 196

Lithos POS

DECEMBER 19, 2023

In the front-of-house, he is responsible for customer service, reservations, and the overall dining experience. They manage staff schedules, handle customer inquiries or concerns, and contribute to creating a welcoming atmosphere. Their coordination matters in customer service.

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Front of House Scheduling Communication Bookkeeping 52

7 Shifts

SEPTEMBER 14, 2020

As the store counts grew so too did the number of The Human Bean managers and barista team members – but a store level scheduling, labor management, and universal communication software was desired to scale the business. We used paper and a pen,” explained Natalie Korich, District Manager at The Human Bean.

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Scheduling POS Systems Communication Training 78

Synergy Suite

JUNE 27, 2023

The seamless flow of information between these components facilitates efficient procurement, menu planning, operations management, financial analysis, and compliance, leading to improved profitability and customer satisfaction. Time and Attendance Labor and employee scheduling is closely tied to time and attendance tracking.

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POS Systems Scheduling Information Procurement 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Core duties of a server include taking orders, serving food and drinks, and ensuring that customers have an enjoyable dining experience.

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Front of House Back of House Server Customer Service 52

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. Another key benefit of chatbot AI in the hospitality industry is instant responses. For a quick demo, click here.

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Maintenance Guest Satisfaction Pricing Marketing 135

Synergy Suite

DECEMBER 19, 2023

SPMH allows you to identify peak hours and allocate resources strategically, ensuring that your workforce is optimized to meet customer demand without unnecessary labor costs. Efficient scheduling and staff management based on SPMH metrics contribute directly to a more cost-effective operation. Your employees will like it, too.

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POS Systems Scheduling Training Pricing 52

Modern Restaurant Management

NOVEMBER 13, 2023

As point-of-sale (POS) platforms exit the startup stage and developers begin looking for ways to generate increased revenue, many are turning toward processing fees for using their software. 99-cent fee is enough to deter many customers. Point-of-sale software and companies should help restaurateurs, not harm them.

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Definition Customer Service Scheduling Catering 123

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To train employees on the use of hotel management software, like SiteMinder, for improved efficiency and data management.

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Training Customer Service Communication Guest Satisfaction 52

Synergy Suite

JANUARY 9, 2023

This prestigious award is given annually to the company that has demonstrated exceptional performance in terms of innovation, customer service, and overall business success. Overall, we are incredibly proud of the awards we have won this year and are grateful to our customers, employees, and partners for their support and hard work.

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Demo Customer Service Catering Scheduling 52

Modern Restaurant Management

JUNE 16, 2023

For example, AI phone answering systems can take calls, schedule reservations and answer any questions a caller may have. With the immediate dangers of the pandemic behind us, and staffing levels increasing, operators can now take these existing technologies and use new software to leverage their full potential.

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Customer Service Reservations Scheduling Presentation 110

Lithos POS

SEPTEMBER 27, 2023

A restaurant’s point of sale system consists of hardware and software specific to the restaurant industry. It is a combination of hardware and software. You can integrate the software with other software such as accounting, inventory, CRM, payment, and other food aggregators.

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POS Systems Accounting Front of House Server 69

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Restaurant Engine

OCTOBER 5, 2022

You’ll find that this technology innovation also improves the overall customer experience by making dealing with your restaurant simple and immediate. Embrace technology innovations to improve the overall customer experience. #4: 4: Staff Scheduling Software. 5: Handheld Point of Sale (POS) System.

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Server Reservations Scheduling POS Systems 59

Synergy Suite

JANUARY 20, 2023

They handle relationships with suppliers, inventory management, and may even help with HR tasks like scheduling and payroll. Customer service: While the general manager will mostly be working alongside the people in their teams, their suppliers, and their partners, they can’t forget about the guests.

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Training Scheduling Customer Service Budgeting 52

Synergy Suite

JANUARY 19, 2023

This can include anything from scheduling employees, managing disputes between team members or with customers, and ensuring inventory management is done correctly. Shift scheduling: Your shift managers may also be tasked with building and communicating shift schedules to their employees.

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Training Scheduling Customer Service Communication 52

7 Shifts

FEBRUARY 18, 2020

However, if servers get stuck with cheap customers, they could get a pittance of a tip even if they provided excellent service. Multitasking - The role of a server involves juggling many tasks, customers, and orders at once. Unpredictable schedules - The corporate world typically works from 9 to 5. Try 7shifts for free.

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Server Scheduling Front of House Customer Service 158

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. Why Is Restaurant Scheduling So Important?

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Scheduling Regulatory Compliance Server Training 52

Modern Restaurant Management

MAY 23, 2023

Of course, customers expect restaurants to prioritize hygiene and safety protocols – and rightly so – but they also want to be provided with a modern and efficient ordering process, alongside high-quality food and top dollar service.

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Definition Customer Service Catering Information 167

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

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Front of House Housekeeping Maintenance Back of House 59

Synergy Suite

JANUARY 13, 2023

While old-school punch cards may still be around in some places, nearly everyone is now using timekeeping software or mobile apps to streamline this process. Scheduling Tools: Managing the shift schedule is one of the biggest challenges of managing an efficient restaurant. Customer Service and Sales. Demonstration.

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Training Scheduling Document Regulatory Compliance 52

Modern Restaurant Management

FEBRUARY 3, 2020

It’s not enough just to serve great food; it’s about exceptional customer service, the right ambiance in the room, and having a high-functioning kitchen and facility that the staff can count on as the backbone of the entire dining experience. Asset Tracking Software. Final Thoughts.

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Facility Management Maintenance Customer Service Information 212

Synergy Suite

JANUARY 14, 2023

Customer service: employees will often need refresher training on how to maintain customer service excellence and “flexing their muscles” on how to handle difficult customers, how to upsell menu items, and how to handle customer complaints. Manage Ongoing Training with Restaurant HR Software.

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Training Customer Service Communication Document 52

Revenue Hub

JANUARY 9, 2023

Demand forecasting also helps hotels optimize their staffing levels by allowing them to plan for the number of employees they will need to schedule for cleaning rooms and servicing guests. This can help improve operational efficiency and reduce labor costs while ensuring that the hotel can provide good customer service to guests.

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Pricing Information Article Blog 81

Restaurant Engine

JANUARY 26, 2022

Consider adding some inventory management software to help you take the guesswork out of how much food to buy and when. This software can also help you maintain a consistent food inventory. #3: Next to food costs, labor costs can really eat into your food service bottom line. 3: Get a Handle on Labor Costs.

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Pricing Training Customer Service Scheduling 59

Social Hospitality

SEPTEMBER 10, 2023

Automation can alleviate the burden of social media management by flagging mentions, scheduling posts, and collating analytic data. Chatbots Responsive, friendly customer service is crucial. If you do use a chatbot, be sure it integrates with your customer relationship management (CRM) software.

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Marketing Customer Service Document Scheduling 52

Synergy Suite

NOVEMBER 30, 2023

Front-of-House (FOH) Labor: FOH staff includes servers, bartenders, hosts/hostesses, and buspersons who interact directly with customers and provide service. Managing labor costs requires optimizing staff schedules, ensuring efficient staffing levels during peak hours, and monitoring employee productivity.

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Portion Control Scheduling Pricing Training 52

Restaurant Engine

AUGUST 25, 2021

As with anything, there are definite pros and a few cons when using the free version of software. You get access to customer service during specified hours. You can also schedule, manage, and pay your staff right from Square. Features include: Setting employee schedules. Customize team access. Square Online.

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Scheduling Pricing POS Systems Definition 59

Synergy Suite

NOVEMBER 2, 2023

Efficient staff scheduling and management can help optimize this metric. Understanding the trajectory of these percentages helps in making informed decisions about staffing levels, scheduling, and overall labor management. Evaluate staff scheduling and labor efficiency by comparing labor costs to customer traffic.

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Scheduling Training Information Cost Reduction 52

Synergy Suite

JANUARY 17, 2023

These team members are typically the first point of contact for customers and are responsible for providing excellent customer service and ensuring that the restaurant operates smoothly. Proper training can help them provide excellent customer service and ensure that the restaurant runs smoothly.

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Training Customer Service Communication Sanitation 52

Les Roches

MAY 22, 2023

Customer communication management (CCM) is a set of processes, strategies and, tools, used by the customer service team to create, manage and personalize communications between a business and its customers. Mobile apps : Mobile apps enable customers to book reservations, view menus, and provide feedback.

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Communication Training Information Customer Service 52

Les Roches

MARCH 22, 2023

Hard skills Here are some of the key hard skills in event planning: Project management Good event planners have excellent project management skills, including managing budgets, and ensuring events run smoothly and on schedule. Event technology Event planning software and tools can streamline event management tasks and increase efficiency.

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Events Budgeting Vendor Management Communication 52

Modern Restaurant Management

JUNE 9, 2020

They also signed an agreement with RestaurantMagic to offer a back office software solution that focuses on inventory and food management, labor and scheduling, and reporting and analytics. To aid franchisees in reaching more customers, Nathan’s Famous has also tapped CloseComms and Targetable.

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Sanitation Customer Service Scheduling Communication 179

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Task management software The best way to keep your restaurant running smoothly is by making checklists of all of the little things. That’s where task management software comes in.

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POS Systems Scheduling Reservations Communication 158