Hotel Business

DECEMBER 20, 2023

In his new role, he will oversee end-to-end management of all global sourcing activities for the company. Raj Patel, president, Venus Group, said, “SK’s contributions to Venus in developing innovative products that preempt customer needs are unmatched. We are thrilled with his promotion and the impact it will have on Venus.”

Marketing 64

Marketing 64

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. Now, there are even reports of ‘over-touristed’ destinations. The challenge to support the development of new talent has never been of more importance.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95

Hotel Owner

MARCH 22, 2023

Birmingham-based asset management company Switch Hospitality Management Ltd has bolstered its senior team with the appointment of Levi Bailey as group operations director and Sarah Buchanan as group people director. His most recent role was hotel manager at Park Regis Birmingham – the flagship hotel from Switch Hospitality.

People Development 104

People Development Property Management Hospitality Management 104

Revenue Hub

OCTOBER 5, 2023

Hotel revenue management is the process of optimizing revenue by predicting demand and setting prices accordingly, most commonly found in hotels to forecast occupancy in order to maximize their room rate, hotel marketing strategy, and overall property performance. Why is revenue management important for hospitality businesses?

Pricing 95

Pricing Article Information Marketing 95

Modern Restaurant Management

NOVEMBER 13, 2023

Meanwhile, restaurant owners and operators grapple with an influx of customer confusion, loss of trust in their business and missed sales. By instituting these fees, point-of-sale companies are undermining restaurant profits every time a customer places an online order. 99-cent fee is enough to deter many customers.

Definition 123

Definition Customer Service Scheduling Catering 123

Hotel Owner

JUNE 2, 2023

The government, along with input from the ONS, also states that 45% of this sector’s workforce is employed in roles where staff behaviours – rather than “high technical competence” – make the crucial difference to a great customer experience. It was noted that this was high compared with other industries in the UK.

Workshop 105

Workshop Training Customer Service Scheduling 105

7 Shifts

MARCH 31, 2021

financing institutions are tightening restrictions for small business loans, and restaurant owners have a hard time qualifying for traditional and other types of restaurant financing. Will you provide a casual or fine-dining experience? Dedicate a section to show off your management team. Target market. Market share potential.

Document 148

Document Marketing Pricing Information 148

Les Roches

MARCH 11, 2024

In this comprehensive guide, we will explore the steps and strategies around how to embark on a rewarding career as a travel consultant, from gaining relevant education and experience to honing essential skills and securing employment opportunities in the dynamic and exciting world of travel.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Modern Restaurant Management

MAY 21, 2021

As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Build a Community for Your Brand.

Blog 203

Blog Information Sanitation Document 203

Modern Restaurant Management

APRIL 4, 2024

That's one of takeaways in You Can't Market Manure at Lunchtime: And Other Lessons from the Food Industry for Creating a More Sustainable Company by Maisie Ganzler, chief strategy and brand officer of Bon Appétit Management Company. People become evangelical when they have a transformative experience.

Book 196

Book Marketing Communication Strategic Planning 196

Hotel Owner

FEBRUARY 8, 2024

He has almost three decades of experience in the wider hospitality sector. Prior to joining the group, Hegarty held senior management roles at recognised brands and owner/operators such as Clermont Hotel Group (formerly GLH / Thistle Hotels) and RBH (formerly Redefine BDL Hotels).

Marketing 52

Marketing 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Create a contactless experience via QR Codes with a contactless menu and contactless check-ins. 'Safety' Here are their insights.

Marketing 234

Marketing Communication Information Reservations 234

Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

Events 52

Events Information Hospitality Management Communication 52

Modern Restaurant Management

JUNE 29, 2020

As more restaurants in the United States receive the go-ahead to open their doors for indoor dining, Modern Restaurant Management (MRM) magazine reached out to industry experts on ways to calm employee anxiety. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education.

Sanitation 215

Sanitation Front of House Server Scheduling 215

The Restaurant Times

MAY 14, 2023

With a law degree and fellowship from the Institute of Chartered Accountants in England and Wales, Gauri worked as a tax consultant with PWC in London and Mumbai for eight years. In 2008, she returned to Mumbai without prior experience in the hospitality industry or aspirations of becoming an entrepreneur.

Book 98

Book Accounting Presentation Training 98

Modern Restaurant Management

MARCH 28, 2022

Additionally, they are rejiggering the flow and layout of the BOH to serve more drive thru orders, as well as reducing some dining area to add dedicated space where customers or delivery drivers can pick up orders. This has caused a dearth of institutional knowledge and experience.

Budgeting 212

Budgeting Scheduling Catering Training 212

Hotel Owner

MARCH 5, 2024

The hotel, which has been undergoing an extensive refurbishment programme over the last 12 months, is aiming to create a high-quality dining experience through its menu, service and décor. Managing director, Wayne Topley, chairman of Leeds Hotels and Venues Association, Committee Member of the institute of hospitality, leads the hotel group.

Presentation 52

Presentation Training Events 52

Hotel Owner

AUGUST 16, 2023

Can you tell me about yourself and your experience in the hospitality industry? I left school with good grades and knew I wanted to pursue Catering Management, so I joined a course at Bournemouth College. I left school with good grades and knew I wanted to pursue Catering Management, so I joined a course at Bournemouth College.

Cost Reduction 98

Cost Reduction Pricing Presentation Travel and Tourism 98

eZee Absolute

JANUARY 24, 2024

Ensure that the chosen gateway complies with the Payment Card Industry Data Security Standard (PCI DSS) to safeguard sensitive customer information. Seamless Integration Choose a payment gateway that seamlessly integrates with your property management system (PMS), booking engine, and restaurant software.

Guest Satisfaction 59

Guest Satisfaction Book POS Systems Catering 59

Modern Restaurant Management

OCTOBER 17, 2023

Satori’s experience with employees with disabilities inspired him to take the program a step further. Meanwhile, the Society for Human Resource Management pegs the cost of replacing hourly workers at an average of $1,500. He is a phenomenal worker.”

Training 117

Training 117

Les Roches

DECEMBER 28, 2023

Two popular options are in hotel management and culinary arts. As you weigh up these two vibrant choices – one defined by welcoming visitors into carefully curated spaces, the other by enticing customers with tantalizing cuisine – which one do you choose? What is the difference between hotel management and culinary arts?

Housekeeping 52

Housekeeping Training Hospitality Management Accounting 52

Les Roches

FEBRUARY 15, 2024

Improved customer experiences Having cultural awareness generally leads to better customer service experiences. It makes customers feel valued and understood, leading to increased satisfaction levels and improved customer loyalty.

Communication 52

Communication Guest Satisfaction Training Customer Service 52

Larry Mogelonsky

MARCH 21, 2024

Yet even with this lofty status, renovations are an inevitable and compulsory part of keeping pace with global hospitality trends and providing guests with a perennially exceptional onsite experience. How does a flagged resort do this right? billion in revenues while Asia-Pacific had 25,916 facilities amounting to $31.6 billion in revenues.

Marketing 100

Marketing Reservations Article Training 100

Serviced Apartments

MAY 19, 2023

US: San Francisco-based operator Kasa Living is diversifying its offering from tech-powered, professionally-managed apartments and hotel rooms into the luxury single-family vacation rental market. The company has received backing from the likes of Ribbit Capital, FirstMark Capital, RET Ventures, Zigg Capital, Allegion Ventures and BoxGroup.

Marketing 52

Marketing 52

Modern Restaurant Management

SEPTEMBER 2, 2020

Outdoor dining is still top of mind as owners want to keep employees and customers safe and have questions about maintaining outdoor spaces in inclement weather. Modern Restaurant Management (MRM) magazine reached out to Rick Camac, dean of restaurant and hospitality management, at Institute of Culinary Education, for his expert advice.

Budgeting 203

Budgeting Scheduling Sanitation Server 203

Modern Restaurant Management

JUNE 9, 2020

” A Certified Franchise Executive with more than 30 years of experience, Walker joined Nathan’s a year ago from Subway where he was Vice President, North America, overseeing all franchised restaurants in the U.S. instituted employee procedures including face masks, pre-shift temperature checks, and additional access to PPE.

Sanitation 179

Sanitation Customer Service Scheduling Communication 179

Boutique Hotel News

JANUARY 27, 2023

But it is the investment community that is setting the pace, particularly institutional investors with long-term horizons. The company, which has €18 billion of assets under management, has committed to reducing embodied and operational CO2 emissions by 30 per cent and 50 per cent respectively before the end of 2023.

Travel and Tourism 130

Travel and Tourism L&D Marketing Pricing 130

7 Shifts

FEBRUARY 5, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. What is Restaurant Inventory Management Software? Restaurant inventory management software is a tool that helps digitally track your kitchen inventory.

Scheduling 148

Scheduling POS Systems Front of House Reservations 148

The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. This group of workers includes managers, hosts, waitpersons, and bartenders, among others.

Front of House 52

Front of House Server POS Systems Reservations 52

The Restaurant Times

MARCH 7, 2021

These women have not only managed to become changemakers with their innovative ideas but they’ve also proven time and again that they have what it takes to be the driving force in the F&B space. In just 8 years, Puja and her co-founder, Vivita Relan managed to expand the restaurant to 4 locations. Swati Upadhyay, Co-Founder, Concu.

Catering 98

Catering Training Marketing 98

Modern Restaurant Management

DECEMBER 16, 2021

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their views on trends. With more options to work outside of the hospitality industry, operators must offer employees more scheduling flexibility, facilitate transparent communication between management and team members, and avoid overworking staff.

Back of House 180

Back of House Pricing Marketing Scheduling 180

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. Here are their responses.

Communication 180

Communication Marketing Bookkeeping Budgeting 180

7 Shifts

APRIL 21, 2023

While he had work experience as an account executive in India, he had to start fresh once he moved to the US. By being reliable and great with customers, Bhushan moved up to assistant manager and then store manager. Bhushan eventually moved on to become a district manager at Taco Bell, and then a market manager.

Server 78

Server Training Accounting Presentation 78

7 Shifts

SEPTEMBER 20, 2021

Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. Customers are demanding online and mobile ordering, and modern restaurant tech makes it more accessible for every restaurateur. Restaurant Task Management.

POS Systems 148

POS Systems Scheduling Back of House Sanitation 148

Hotel Owner

NOVEMBER 30, 2022

Oliver Brown, the general manager of Wivenhoe House Hotel, said: “In 2023, hoteliers will be expected to build their business strategy on conscious decision-making behind the scenes. Revenue recovery and the investor landscape. Stronger demand from overseas. Menus will need to be flexible but still inspiring and good value.

Book 105

Book Housekeeping Marketing Budgeting 105

Modern Restaurant Management

JULY 30, 2020

But the resiliency of this sector is not to be underestimated: Navigating all new business pressures, management took on every challenge thrown at them to keep their heads above water and prepare for the next wave of normalcy. The goal is to emerge from this crisis stronger than ever. Overwhelming? Yes, absolutely.

Training 188

Training Sanitation Document Server 188

Les Roches

OCTOBER 10, 2023

While many people initially think of just front-of-house staff and housekeepers when thinking about jobs in hospitality, there are many great roles in hospitality management that can offer exciting and rewarding careers. Why is the hospitality industry a great place to work?

Travel and Tourism 52

Travel and Tourism Hospitality Management Training Resort Management 52