Revenue Hub

DECEMBER 11, 2023

It is necessary to shift towards guest-centric strategies catering to guests’ nuanced needs and preferences. A guest-centric approach is the only viable pathway to grow revenue and profits in a landscape where traditional revenue enhancement avenues have been fully explored and maximized.

Guest Satisfaction 95

Guest Satisfaction Article Blog Catering 95

Hospitality Net

OCTOBER 10, 2023

Cendyn, a catalyst for digital transformation in the hospitality industry, is thrilled to announce its strategic acquisition of PUSHTech, a pioneering force in hotel Customer Relationship Management (CRM) services and marketing automation technology.

Marketing 98

Marketing 98

Hospitality Magazine

OCTOBER 25, 2023

Now, the entrepreneur has opened GetSashimi in Bondi Beach, the city’s first sashimi-centric fast casual venue. “Fresh sashimi has grown in popularity as a healthy protein option, and I am really excited to be bringing this experience and produce to the Sydney customers in a fast and convenient fashion.”

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Training Magazine Marketing 130

Revenue Hub

OCTOBER 16, 2023

When hotels started implementing revenue management, the business shifted from hospitality to asset management. According to Peter Drucker, the purpose of business is to create a customer. You have to provide value for customers that they are willing to pay so much that you become successful and profitable.

Travel and Tourism 96

Travel and Tourism Training Article Catering 96

Modern Restaurant Management

DECEMBER 27, 2023

However, persistent labor shortages are pushing restaurants to explore automation and artificial intelligence to streamline operations – from kitchen management to customer service – to alleviate staffing pressures while also enhancing efficiency.

Pricing 203

Pricing Customer Service Reservations Training 203

Revenue Hub

NOVEMBER 7, 2023

Subscribe to our weekly newsletter and stay up to date More importantly, does it encapsulate the heart of hospitality? Having been deeply entrenched in the hospitality industry for decades, I’ve witnessed the evolution of practices, strategies, and ideologies that drive this sector.

Definition 100

Definition Pricing Article 100

InnQuest

SEPTEMBER 28, 2022

However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In this context, “ Cloud PMS ” is one of the trending buzzwords in the hospitality industry at the moment. Key Pillars of a Guest-centric Cloud Property Management System.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Revenue Hub

FEBRUARY 21, 2024

This begs the question: why is the hospitality sector, especially hotels, lagging in harnessing this potent tool for revenue generation? The conversation around vouchers in hospitality needs to evolve beyond the traditional gifting model. Nor are they exclusively the realm of e-commerce platforms.

Guest Satisfaction 95

Guest Satisfaction Maintenance Book Article 95

Horizon Hospitality

JANUARY 8, 2024

Use Employee-Centric Scheduling Nobody denies that the restaurant industry can come with a grueling schedule. Have Their Backs Frontline restaurant teams take the brunt of stressful customer interactions. But keep in mind employees’ limitations and energy levels when scheduling to prevent burnout.

Scheduling 130

Scheduling Training 130

InnQuest

OCTOBER 24, 2023

In today’s fast-paced hospitality industry, selecting the right reservation system is crucial for the success of your hotel. Building a loyal customer base is essential for long-term success. This agility can be a significant advantage in responding to market dynamics and changes in demand.

Reservations 130

Reservations Book Pricing Guest Satisfaction 130

Hospitality Net

OCTOBER 10, 2023

In the fiercely competitive world of the hospitality industry, providing an exceptional guest experience is not just a nice-to-have – it’s a necessity. Small details matter, and going the extra mile to create a guest-centric operation can significantly impact your hotel’s brand reputation and foster unwavering customer loyalty.

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Hotel Owner

APRIL 15, 2024

When it comes to luxury hospitality, too often businesses think about customer service as something you do. In reality, customer service is all about how you deliver. It’s more of a consumer-centric value proposition: the value of the service is dependent upon the guest’s need, or the solution to the guest’s pain point.

Customer Service 98

Customer Service Marketing Events 98

Hotel Business

APRIL 9, 2024

“Expanding our leadership team enables us to consistently deliver exceptional customer service to our clients and partners, driving our company towards continued success.” This announcement follows the most recent development of entities in Europe and Asia.

Customer Service 59

Customer Service Business Development Communication Marketing 59

Boutique Hotel News

APRIL 14, 2023

The company’s current customers are present in Europe, America and the Middle East and includes hotel brands such as Postillion, Rotana, Groupe Lucien Barrière, Design Hotels , and Mint House. The Series A funding will fuel Thynk’s research and development efforts as well as its global expansion.

Guest Satisfaction 130

Guest Satisfaction Events Communication Presentation 130

InnQuest

JUNE 8, 2023

Are you curious about the latest trends and impact of AI in the hospitality industry? Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Hospitality Net

DECEMBER 20, 2023

In today’s business world, companies that prioritize customer satisfaction and build their strategies around people achieve higher profitability and brand loyalty. In this article, we will explore the importance of people-centricity in customer service management and how it can be applied to improve customer experiences.

Customer Service 40

Customer Service Service Management Article 40

Hospitality Net

APRIL 28, 2023

The hospitality industry, despite being based on a premise of welcoming human-centricity, is not always known for its values of civility and mental serenity. Customer needs have to be met and services must be delivered within the shortest of time frames. The heat is always on.

Hospitality Management 75

Hospitality Management 75

InnQuest

SEPTEMBER 12, 2023

This intricate process encompasses a plethora of components that intertwine to create a symphony of hospitality. This intricate process encompasses a plethora of components that intertwine to create a symphony of hospitality. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

EHL Insights

MAY 8, 2023

In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality economy” – a sentiment which I wholeheartedly share. It is based on the fact that since the shift from a manufacturing to a service economy, the gateway to success is now via excelling at customer-service provider skills.

Training 52

Training Customer Service 52

Hotel Business

JULY 6, 2023

DISH Business launches OnStream platform DISH Business has debuted OnStream , a Platform as a Service (PaaS) that delivers content to TV screens, displays and mobile devices to power custom digital experiences for hotel management, staff and guests. Additionally, OnStream will soon tap into loyalty data to personalize guest offers.

Guest Satisfaction 98

Guest Satisfaction Special Events Download Housekeeping 98

Revenue Hub

FEBRUARY 5, 2024

Hotels hewing to the latest website design trends can deliver an excellent customer experience that converts casual browsers into paying guests. User-Centric Design Principles User experience web design trends aren’t going anywhere, especially for the hospitality industry.

Customer Service 89

Customer Service Book Article Communication 89

Revenue Hub

NOVEMBER 13, 2023

In an era where the guests’ needs and requirements are evolving, hotel CEOs are called upon to pivot from traditional revenue management tactics to a more nuanced guest-centric approach. Central to this evolution is a shift in revenue management focus—from mere capacity to customer-first strategies.

Travel and Tourism 98

Travel and Tourism Events Article Pricing 98

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

Customer Service 88

Customer Service Training Information Communication 88

Boutique Hotel News

NOVEMBER 2, 2022

Simon Bullingham, CEO of Journey Hospitality, explains what hotels can learn from high-end department store, Selfridges. Hotels can no longer be just room-centric businesses. Hoteliers need to consider what high-end retailers such as Selfridges do well, and how it can be applied to hospitality. Learning from retail .

Book 130

Book Customer Service Pricing Events 130

EHL Insights

APRIL 27, 2023

The hospitality industry, despite being based on a premise of welcoming human-centricity, is not always known for its values of civility and mental serenity. Customer needs have to be met and services must be delivered within the shortest of time frames. The heat is always on.

Hospitality Management 52

Hospitality Management 52

STAAH

OCTOBER 31, 2023

The hospitality industry has always been at the forefront of adapting to changing trends and customer preferences. Staying ahead in this dynamic environment is crucial for hotels, restaurants, and other hospitality businesses. Trust and security are paramount in the hospitality industry.

Catering 85

Catering Information Marketing Events 85

Smart Brief Hospitality

MARCH 4, 2024

The rise of AI in hospitality has ushered in a wave of automation, promising increased efficiency and streamlined operations. Yet, amidst these advancements, questions linger about the future of personalized customer experiences and the role of human staff in hospitality venues.

Scheduling 59

Scheduling Communication Training 59

Hotel Business

MARCH 7, 2023

Cendyn has launched eInsight Sales, a new B2B sales automation solution available as a hospitality-centric add-on to Cendyn’s eInsight CRM platform. eInsight Sales and eInsight CRM allow users to manage all demand and their sales pipeline across transient and corporate business in one platform.

Reservations 83

Reservations Scheduling Accounting Communication 83

HotelREZ

MARCH 22, 2024

This renewal reaffirms HotelREZ and Sabre’s mutual commitment to leveraging both companies’ strengths, combining Sabre Hospitality’s cutting-edge technology with HotelREZ’s unparalleled representation services. This collaboration provides hoteliers with solutions that enable them to maximize revenue and operate more efficiently.

Book 52

Book Information Marketing 52

Hotel Owner

SEPTEMBER 22, 2023

The commercial team encompasses areas including sales and distribution, marketing, loyalty and customer experience, and revenue management. The commercial team encompasses areas including sales and distribution, marketing, loyalty and customer experience, and revenue management.

Marketing 98

Marketing 98

NV Hotels

SEPTEMBER 7, 2022

NOBAL empowers both hospitality and retail outlets to optimize operations and provide first-class guest experiences. Globally, our partners trust our end-to-end customer centric solutions and rely on our top-rated services to accelerate their digital transformation efforts while delivering personalized experiences, like never before.

Housekeeping 52

Housekeeping Book Information Events 52

Revenue Hub

MARCH 14, 2024

shift in consumer behaviors may lead some hoteliers to believe there are blurred lines within customer segmentation and that categories no longer serve a clear purpose. A group of hospitality experts, however, say that’s not the case. “Some of that is hanging on. “Some of that is hanging on.

Article 85

Article Marketing Book 85

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). In fact, the hotel PMS market size was estimated at USD 7.15 billion in 2023, and is expected to grow at a CAGR of 10.77% to reach USD 14.71 billion by 2030. The key is to approach property management solutions somewhere in the middle.

Property Management 100

Property Management Article Server Customer Service 100

Modern Restaurant Management

DECEMBER 17, 2021

Customer-centric. Customer experience management. In the wake of the pandemic, many restaurants have reshaped their entire approach to customer engagement prioritizing frictionless digital experiences, expanded delivery options, and increased health and safety precautions. Personalized. Digitize Tedious Tasks.

Procurement 189

Procurement Customer Service Training Information 189

Modern Restaurant Management

JANUARY 25, 2024

Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. Employee turnover is widespread in the restaurant industry, marked by an average annual rate of 79.6 Even though the restaurant industry has begun to recover, many of these workers have decided not to come back.

Communication 110

Communication Customer Service Catering Accounting 110

Hotel Business

APRIL 18, 2024

The 109-room boutique hotel, managed by Remington Hospitality, has 360-degree views of Sedona’s Red Rocks, along with Snoopy Rock, Thunder Mountain and Coffee Pot Rock, among other formations. Bar WooWoo features a terrace design with a promenade deck, alongside custom hand-crafted furniture and art.

Communication 102

Communication 102

Hospitality Net

MAY 10, 2023

In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality economy” – a sentiment which I wholeheartedly share. It is based on the fact that since the shift from a manufacturing to a service economy, the gateway to success is now via excelling at customer-service provider skills.

Customer Service 40

Customer Service Training 40