Transform Your Hotel's Customer Service with ChatGPT
Soft Inn
MAY 14, 2023
The customer service game is being changed with ChatGPT existing. Hoteliers should take note on how ChatGPT can transform their customer service for the better.
Travel Outlook partners with Thrio to advance the travel industry customer service experience
eHotelier
SEPTEMBER 6, 2023
Travel Outlook, The Premier Hotel Call Center™, is pleased to announce a partnership with Thrio, a revolutionary contact centre platform making waves in the customer service industry.
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How to Provide the Best Customer Service Before Booking
Revenue Hub
MARCH 12, 2024
There are great articles out there talking about customer service during the stay. But they failed to address the customer service provided before potential customers turn into guests. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly.
Customer service vs. customer support: what’s the difference?
Les Roches
JUNE 7, 2023
While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.
Excellent Customer Service? It Starts at the Top!
Hospitality Net
APRIL 25, 2023
Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in impersonal or rote customer interactions.
What are good customer service skills?
Les Roches
JULY 21, 2023
But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? How can effective communication contribute to good customer service? And how can you develop them?
Hotel customer service: what is it, and how can it become a career?
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
What is excellence in customer service?
Les Roches
DECEMBER 26, 2022
It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”
Great customer service and its role in successful restaurants
Les Roches
MAY 19, 2023
In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.
Customer service experience and how to excel in this key area
Les Roches
JUNE 7, 2023
For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.
Seamless Solutions and Smiles: Hotel Customer Service Embraces Digital Transformation!
Hospitality Net
JULY 20, 2023
Customer service in the hotel industry is about serving the needs of customers, by helping them solve problems, teaching them how to use products and services, and answering questions.
Hospitality data: How to use it to increase revenue for your property
eHotelier
OCTOBER 15, 2023
It improves decision-making, designs personalized packages, refines marketing, and enhances customer service. Here's how a hotel CRM can centralize data for optimal use. Data is essential for hospitality success.
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19 Hotels win Gold for this years Choice Hotels Asia Pac Gold Awards
eHotelier
FEBRUARY 12, 2024
Leading hotel group Choice Hotels Asia-Pac is delighted to announce its 2023 Gold Award Winners across Australia and New Zealand, celebrating excellence in customer service and exceptional guest experiences at properties from Perth to Mackay, and many places in between.
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Transforming Hospitality: The Power and Progress of AI Chatbots in Hotels and Customer Service
Metasphere
AUGUST 11, 2023
With the introduction of Artificial Intelligence (AI), hotels are experiencing a profound transformation in their CRM strategies. AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services.
6 Steps to Successful Hotel Management
InnQuest
MARCH 2, 2023
Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.
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Keeping Hospitality Human: Importance of Personal Touch and Hotel Tech
Revenue Hub
MAY 3, 2024
NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.
Travel Outlook’s Annette, The Virtual Hotel Agent™ revolutionizes the caller experience at Camelback Resort
eHotelier
OCTOBER 25, 2023
The hospitality industry is no exception, and conversational AI is making its mark, providing a new option for effective and consistent customer service. In every corner of industry, technology is helping companies break barriers and challenge convention.
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Little Italy Pioneers The Art Of Excellent Customer Service
The Restaurant Times
SEPTEMBER 3, 2021
He has made a name for himself with his ‘can do’ attitude, extreme passion for customer service and creating innovative strategies for the restaurant industry. Having a love for food and a degree from Les Roches International School of Hotel Management, Mehta also is a prominent figure in UAE’s hospitality circle.
ChatGPT for Hotels: How it Propels Efficiency and Takes Your Business to New Heights
Hotelogix
JUNE 26, 2023
Discover the power of ChatGPT for hotels and how it can revolutionize customer service, boost efficiency, and drive revenue growth in the hospitality industry.
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Guide To Enhance Guest Experience at Your Hotel
Hotelogix
JANUARY 31, 2024
With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience. Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel.
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Unlocking hotel success: Essential hotel reports you need
Hotelogix
JANUARY 30, 2024
As a hotelier, monitoring your hotel's performance is paramount to ensuring smooth operations and maximizing revenue. In this context, reports are critical as they provide key insights into your hotel's operations, from housekeeping to finance, marketing, and guest preferences.
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Maestro PMS Partners with Hotel Mogel Consulting to ensure client success through process innovation
eHotelier
DECEMBER 17, 2023
Maestro PMS has partnered with Hotel Mogel Consulting Ltd. to externally evaluate hotel operations and ensure that owners are getting the most out of their technologies to maximize team productivity.
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9 Ways to Build a Guest-Centric Hotel
Revenue Hub
JANUARY 12, 2024
A guest-centric hotel (or a customer-centric operation) prioritizes guest needs and satisfaction over everything else. NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty.
Exceptional guest experiences: the secret lies in the details
eHotelier
JUNE 11, 2023
Hotels can significantly improve the quality of their data, leading to more accurate revenue tracking, better customer service, and more effective decision-making. This might not be a quick fix but rather an ongoing action list to reach the long-term objective of high-quality data about guests, customers, and travel agents.
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A Comprehensive Guide To Hotel POS System
Hotelogix
JANUARY 27, 2024
A Hotel Point of Sale (Hotel POS) is a technology solution comprising hardware and software components that record and process transactions between a hotel and its customers. It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties.
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The Power of Online Reviews for Hotels
InnQuest
MAY 8, 2023
Online reviews have become a crucial aspect of the hospitality industry, and hotels are no exception. With the rise of digital media and online review platforms, customers have more power than ever to share their experiences and opinions with the world. To learn how to promote direct hotel bookings, read this.
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UMusic Hotels partners with PUSHTech
Boutique Hotel News
FEBRUARY 3, 2023
Spain: Music-inspired hotel brand UMusic Hotels has partnered with customer data and relationship management platform PUSHTech. PUSHTech is a cloud-based customer data and relationship management platform providing integrations with email marketing, marketing automation, hotel CRM, guest journey automation, and sales CRM.
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Château Élan Resort and Winery Partners with Travel Outlook
eHotelier
MARCH 18, 2024
Travel Outlook, The Premier Hotel Call Center™, is pleased to announce that Château Élan Winery and Resort (Château Élan), a 3500 square acre vineyard and resort set in the rolling hills of Northern Georgia, has partnered with Travel Outlook, The Premier Hotel Call Center™ (Travel Outlook) to use Travel Outlook’s artificial intelligence tools and services (..)
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14 Hotel Email Templates to Refine Guest Communication
Revenue Hub
JANUARY 15, 2024
Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Dear [Name], Thank you for choosing [Hotel Name]! Pre-arrival email template Subject: What You Need to Know About Your Upcoming Stay Dear [Name], Greetings from [Hotel Name]!
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Benefits of Effective Communication in the Hotel Industry
Hotelogix
OCTOBER 8, 2023
What do you think should be the most important quality of a hotel manager? Compelling communication skills are important in a hotel regardless of some staff members not being guest-facing. A few hotels spend considerable amount of money on training their staff to interact with the guests.
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St. Ermins Hotel names James Clark as hotel manager
Hotel Owner
DECEMBER 14, 2022
The four-star deluxe St Ermin’s Hotel in London’s St James’ Park has appointed James Clark as the new hotel manager. Following his training at the De Vere Academy of Hospitality, Clark spent the last 13 years in senior management roles within the hotel industry.
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New owner for Edinburgh’s Kings Manor Hotel
Hotel Owner
MAY 14, 2024
Edinburgh (Portobello) Hotel Limited has purchased the Kings Manor Hotel in an off-market deal for an undisclosed sum. The 100-bedroom hotel in Milton Road, East Edinburgh, was sold by Scottish group Solley Hotels who had owned the former Manor House property since 1976. There is also a tennis court within the grounds.
Hotel Technology Trends: 20 Upcoming Innovations You Must Know
Revfine
OCTOBER 3, 2023
Modern hotels appeal to customers in several ways, including the quality of customer service, the facilities on offer, and the property's design, but also through hotel technology. This technology is often used to deliver a superior customer experience.
2024 Best Hotels Revealed
Hotel Business
FEBRUARY 6, 2024
News & World Report has revealed its 14th annual rankings of the Best Hotels. The 2024 rankings highlight more than 37,000 hotels across more than 400 destinations to help travelers find the hotel that suits their needs. The Four Seasons Hotel at The Surf Club in Surfside, FL, ranks No. ” Best Hotels in the U.S.
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Boost Your Hotel Performance with a Guest-Centered Strategy
Revenue Hub
FEBRUARY 21, 2024
Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?
J7 Hotels from Philippines unlocks efficiency and revenue growth with STAAH
STAAH
JANUARY 28, 2024
Looking for better support and a more intuitive channel management solution, Philippines’ J7 Group of Hotels switched to STAAH. Located in the business and commercial centre of Iloilo city, Philippines, the J7 Group of Hotels (J7 Plaza Hotel and J7 Premier Hotel) gives guests easy access to shopping, food and basic needs.
Reliance and Oberoi Hotels to co-manage hotels in the UK and India
Hotel Owner
AUGUST 25, 2023
Reliance Industries (RIL) has announced that it has partnered with The Oberoi Hotels and Resorts (Oberoi) to jointly manage three of its hotels across the UK and India. The news comes after Oberoi Hotels was voted the World’s Best Hotel Brand at the Travel + Leisure, USA World’s Best Awards, 2022.
Voice channel success: 3 must-haves for your hotel call center
Hospitality Net
JANUARY 16, 2024
It isn’t news that customer service is a top priority for hotels. However, what customer service looks like is shifting.
The Top Hotel Website Design Trends to Follow in 2024
Revenue Hub
FEBRUARY 5, 2024
Hotels hewing to the latest website design trends can deliver an excellent customer experience that converts casual browsers into paying guests. When hotel website design reflects a brand’s look and feel, searchers get a solid first impression from the first click.
Stayntouch Implements Cloud PMS at Seven Pivot Hotels
Lodging Magazine
JANUARY 31, 2024
Stayntouch will implement its cloud PMS across seven Pivot hotels in the United States. Pivot caters to boutique and lifestyle brands with service philosophies and data-driven results. BETHESDA, Maryland—Stayntouch announced a partnership with Pivot, the lifestyle operating vertical of Davidson Hospitality Group.
New Forest Hotel shortlisted for wedding award
Hotel Owner
JANUARY 23, 2023
The Balmer Lawn Hotel and Spa in the New Forest has been shortlisted for the Guide for Brides Customer Service Awards 2023. The hotel was nominated for the award in 2019 and 2020 and was victorious in 2022.
Melbourne to welcome speakeasy Mill Place Merchants
Hospitality Magazine
MARCH 13, 2024
The speakeasy is the work of Director Paawan Engineer (Cuff Melbourne, Rosewood Hotel Group, Hyatt International) who says the venue will be a showcase of old-school hospitality.
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The Belfry Hotel unveils raft of internal promotions
Hotel Owner
OCTOBER 24, 2023
The Belfry Hotel and Resort, in North Warwickshire, has announced the promotions of six female members of staff. She brings a wealth of customer service experience with her, having led The Belfry’s front office team for the past eight years, and will now be responsible for the day-to-day operations of the resort desk.
J.D. Power 2023 NAGSI Study Reports U.S. Hotel Occupancy Will Almost Reach Pre-Pandemic Level
Industry Insights Lodging Magazine
JULY 26, 2023
hotel occupancy on track to reach 63.8 percent, business and leisure travelers are packing into hotels throughout North America for a second consecutive year. Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. TROY, Michigan—With average U.S. According to the J.D.
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