Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

Concierge 104

Concierge Guest Services Communication Events 104

SiteMinder

DECEMBER 3, 2023

Holiday bookings refer to the reservations made by individuals or groups for accommodation, travel, and other related services during their vacation period. For hotel managers, effectively managing holiday bookings is crucial.

Book 105

Book Pricing Reservations Budgeting 105

HotelREZ

MARCH 22, 2024

This renewal reaffirms HotelREZ and Sabre’s mutual commitment to leveraging both companies’ strengths, combining Sabre Hospitality’s cutting-edge technology with HotelREZ’s unparalleled representation services. For more information visit www.sabre.com.

Book 52

Book Information Marketing 52

Boutique Hotel News

NOVEMBER 14, 2022

Serviced apartments topped the chart as the most attractive UK asset class, followed by hotels and student housing. Lauren Okada, SVP real estate investments at Brookfield Asset Management, chimed in to highlight how the company diversifies through its investments rather than revenue. billion views.

Events 162

Events Front of House Back of House Book 162

SiteMinder

FEBRUARY 9, 2023

SiteMinder Managing Director and CEO Sankar Narayan describes the early data as contributing to already building global booking momentum. Over the recent Lunar New Year holiday, leading global travel service provider Trip.com Group saw mainland China’s outbound flight and hotel bookings increase by over 400%, year-on-year.

Reservations 98

Reservations Book Travel and Tourism Communication 98

Hotel Business

OCTOBER 16, 2023

The independently owned flag will expand on a curated, invitation-only basis, creating a luxury community where individual hotels receive tailored service, according to the company. Elegant will take a dynamic, technology-led approach to luxury distribution, according to the company.

Marketing 59

Marketing Accounting Pricing Book 59

Modern Restaurant Management

JANUARY 8, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 216

Pricing Catering Training Marketing 216

Hotel Owner

JULY 3, 2023

Those indicators are grouped into macro level indicators, micro level indicators, and transactional level indicators. This includes external market trends such as flight capacity changes and media, as well as OTA search and booking patterns, and booking patterns, lead times, owned website visits, shopping patterns, and booking pace.

Pricing 105

Pricing Book Information Marketing 105

7 Shifts

FEBRUARY 21, 2023

During the pandemic, many service workers either left or were forced out of the industry and never returned. Guests pay for good service, and if employees have low morale or motivation, the business will suffer. Guests pay for good service, and if employees have low morale or motivation, the business will suffer.

Communication 152

Communication Events Front of House Back of House 152

InnQuest

NOVEMBER 24, 2022

In the competitive business that is hospitality, hotels must have their digital strategy on point in order to stand out, and a good Customer Relationship Management (CRM) system is one important aspect of that. To grow your business, you need to know who your customers are, what they want from you, and how they respond to your services.

Communication 130

Communication Book Reservations POS Systems 130

7 Shifts

FEBRUARY 5, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it’s just the beginning. Partender 3.

Scheduling 148

Scheduling POS Systems Front of House Information 148

Serviced Apartments

APRIL 13, 2023

Worldwide: Global serviced accommodation provider Situ has appointed Paul Lynch as the company’s new product and development director. The combination of a positive culture, great product and laser focus on service and innovation are the perfect ingredients for the next stage of growth.”

Information 52

Information 52

Hotel Business

SEPTEMBER 5, 2023

Hospitality Ventures Management Group (HVMG), an Atlanta-based, private hotel third-party operator and investor, has expanded its leadership team after adding nine hotels to its portfolio in the first half of the year. Today, the company has approximately 1.2 corporate associates for every hotel.

Strategic Planning 59

Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

Revenue Hub

MAY 15, 2023

NB: This is an article from RateGain Ergo, the art of vending hotel accommodations is quintessential to your triumph as a hospitality manager or operator. Selling as many rooms as possible is crucial to driving revenue, which enables hoteliers to invest in the hotel’s future and provide the level of service that guests expect.

Travel and Tourism 79

Travel and Tourism Book Guest Satisfaction Article 79

Les Roches

JANUARY 26, 2024

In the compe­titive world of food and beverage­, companies are constantly working to stand out from the crowd. Food and beverage (F&B) marketing refers to strategic processes implemented by businesses in the F&B sector to promote their products or services effectively. What is food and beverage marketing?

Marketing 52

Marketing Blog Pricing Competitive Analysis 52

Les Roches

MARCH 23, 2023

As such, it is a vital element of hospitality management. In this article, we’ll discuss why hotel marketing is an important part of hospitality management , the different hotel marketing strategies available. What do marketing managers do? What are the marketing methods used in the hotel industry?

Marketing 98

Marketing Events Hospitality Management Information 98

Les Roches

OCTOBER 10, 2023

This makes it vital to know which are the most prestigious companies to work for in the hospitality sector. In this article, we’ll look at some of the best companies in hospitality as well as what it means to be the best. What are some common characteristics of the best companies to work for in hospitality?

Travel and Tourism 52

Travel and Tourism Hospitality Management Training Resort Management 52

7 Shifts

SEPTEMBER 20, 2021

The restaurant tech industry is a growing one, with software and services designed to streamline almost every aspect of your business. Delivery, scheduling, inventory management, reservations, and guest management have seen technological advancements over the past few years, and it's just the beginning. All of this (and more!)

POS Systems 148

POS Systems Scheduling Back of House Sanitation 148

Revenue Hub

DECEMBER 8, 2023

But it won’t be business as usual for hotels and hospitality groups that want to stand out as demand climbs. Gen Z Is Shaking Up Guest Expectations Gen Z, which includes those born between 1996 and 2010, is expected to become the largest consumer group in the US by 2026 , at 82 million.

Travel and Tourism 100

Travel and Tourism Procurement Maintenance Information 100

Modern Restaurant Management

OCTOBER 21, 2020

To say this year has been unpredictable is becoming cliché By now, the trying situation facing many restaurant owners and managers around the country is simply a predictable reality. Through our social media channels, mailers and email, we were explaining things we never imagined we would be: What is the procedure for a delivery?

Marketing 198

Marketing Communication Presentation 198

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

Hotel Business

MARCH 30, 2023

Management company Aimbridge Hospitality and Knowland , a provider of data-as-a-service insights on meetings and events for hospitality, have collaborated on a report that reveals unique insights into the significant changes and influences taking place in sales and catering. Tag and Post” Instagrammable moments.

Catering 52

Catering Events Accounting Marketing 52

Revenue Hub

JUNE 9, 2023

NB: This is an article from Amadeus While recovery has largely been driven by domestic, leisure travelers, groups and corporate bookings are starting to return. In the US alone, group meeting volume increased 30% in October 2021 over the previous month. and, “Will this be the year corporate travel returns?”

Events 93

Events Book Article Catering 93

Revenue Hub

JANUARY 11, 2024

Customer-Journey-Focused Campaigns The desire for personalised travel experiences continues to grow, with customers expecting tailored services throughout their journey. Hotels will leverage technology to manage room types seamlessly and connect amenities to rooms, ensuring a seamless and personalised experience for guests.

Guest Satisfaction 85

Guest Satisfaction Pricing Guest Retention Catering 85

Modern Restaurant Management

JULY 30, 2020

In early March at Oracle's Food & Beverage conference held prior to the COVID-19 outbreak shutdown, Modern Restaurant Management (MRM) magazine discussed the company's plans for products and services designed to help Mom and Pop restaurants with Chris Adams, VP of Strategy for Oracle F+B about their future plans in the above video.

POS Systems 153

POS Systems Accounting Kitchen Operations Magazine 153

Les Roches

AUGUST 16, 2022

A hotel management career can be an exciting one with opportunities to travel, develop leadership and management skills and take on interesting and varied roles. What’s a hotel management company? What benefits does a hotel management company provide? Ready to become a world-class hotel manager ?

Front of House 52

Front of House Maintenance Housekeeping Facility Management 52

Les Roches

MARCH 6, 2024

A brand is more than just a logo or a product; it’s the essence of what a company stands for and how it is perceived by its audience. Understanding brand strategy Brand strategy refers to the long-term plan devised by a company to establish and differentiate its brand in the market.

Marketing 52

Marketing Communication Brand Management Information 52

Modern Restaurant Management

DECEMBER 21, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. Managers are seeking out technology that reduces staff participation in “non-value activities” so staff can focus more seamlessly on the guest experience and truly provide their unique brand of hospitality.

Marketing 124

Marketing Training POS Systems Server 124

Les Roches

MARCH 11, 2024

From arranging flights and accommodations to recommending destinations and activities, travel consultants offer valuable expertise and personalized service to meet the diverse needs and preferences of travelers.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

EATER

APRIL 10, 2024

Wonder controls the entire experience, from recipe to fulfillment, and the company has spent $60 million so far on intellectual property — recipes and restaurant concepts — from its partner chefs. Wonder has managed to raise a whopping $1.5 D’s 1,200 miles from its roadside restaurant; hummus, shawarma, and kebab from Washington, D.C.’s

Marketing 136

Marketing 136

HotelREZ

MAY 11, 2021

HotelREZ Hotels & Resorts is one of the world’s largest, quality driven representation and distribution companies and Global Partner of the technology company Sabre. also has full media production services including professional presenters. The partnership with Hotels.TV Harrison Brown , CEO of Hotels.TV

Book 52

Book Presentation Marketing Reservations 52

Modern Restaurant Management

APRIL 5, 2021

Many business owners spend a lot of time perfecting their desktop site, but consumers are now using their phones for everything, from finding brands on social media to online shopping. And when a company forgets about mobile users, it affects business. Avoid the mistake of focusing solely on your product or service in your marketing.

Marketing 177

Marketing Information 177

Modern Restaurant Management

DECEMBER 17, 2020

People are looking to make their holidays special, and plan to do that with takeout and meal kits from a favorite local restaurant,” said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. Service-related mentions became more positive by 6.0 ” The gift of food.

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

EATER

JUNE 5, 2020

The officers left, but quickly took to social media asking people to “ DUMP STARBUCKS ” as “making the request at all was offensive.” In recent years, cops were denied service at an Arby’s in Florida , and at a Whataburger in Texas, where an employee refused to serve them because she said cops had beaten up her boyfriend.

Budgeting 143

Budgeting 143

The Restaurant Times

SEPTEMBER 22, 2021

Customer segmentation is the process by which a company assesses its customer base, discovers commonalities such as age, behavior, preferences, or expenditure history, and divides them into segments for communication reasons. . It is the technique of segmenting your target market into manageable groups. Your Service Matters .

Marketing 52

Marketing Customer Service Communication Pricing 52

Modern Restaurant Management

APRIL 14, 2020

To add resources to these guides, reach out to Modern Restaurant Management (MRM) magazine Executive Editor Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com with news. The National Restaurant Association-managed site also provides a direct connection to the industry’s grassroots engagement platform.

Information 212

Information Download Marketing Accounting 212

Modern Restaurant Management

NOVEMBER 24, 2021

Apple American Group LLC (AAG), a wholly-owned subsidiary of Flynn Restaurant Group LP (FRG), was named the 2021 Abe Gustin Franchisee of the Year by Applebee’s Neighborhood Grill + Bar. This is also the second time in as many months that a Flynn Restaurant Group subsidiary has been recognized as Franchisee of the Year for 2021.

Multi-Unit Operations 178

Multi-Unit Operations Marketing Training Catering 178