Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. NB: This is an article from innQuest It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. What is guest communication in the hotel industry?

Communication 84

Communication Reservations Article Customer Service 84

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 82

Communication Information Customer Service Events 82

InnQuest

OCTOBER 17, 2023

This is why our guide discusses how to avoid overbooking in hotels. As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. Hotel Overbooking: Concerning or Not? Hotel overbookings are concerning but not uncommon in the industry.

Reservations 221

Reservations Guest Satisfaction Book Pricing 221

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. Your job now is to provide effective communication inside your company on multiple channels to create the best experience for your guests.

Communication 59

Communication Information Presentation Front of House 59

SiteMinder

FEBRUARY 9, 2023

Sydney, Australia – Newly released data from SiteMinder, the world’s leading open hotel commerce platform, highlights the increase in outbound reservation volumes from mainland China following the country’s relaxation of travel restrictions on January 8.

Reservations 98

Reservations Book Travel and Tourism Communication 98

Revenue Hub

SEPTEMBER 22, 2023

Hotel overbooking is a common practice in the hospitality industry, where hotels accept more reservations than the actual number of available rooms. NB: This is an article from Agilysys While overbooking allows hotels to maximize revenue and occupancy rates, it can also lead to challenges and potential guest dissatisfaction.

Guest Satisfaction 86

Guest Satisfaction Reservations Communication Article 86

InnQuest

OCTOBER 25, 2023

The hotel industry is evolving, and chatbots are at the forefront of this transformation. Chatbots have become an integral part of the hotel industry, reshaping the way hotels engage with their guests. Beyond their involvement in guest interactions, chatbots serve as valuable sources of data and insights for hotels.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Revenue Hub

FEBRUARY 27, 2024

In today’s world, instant digital connectivity is the norm and SMS text marketing has risen to prominence as a key strategy in the hotel industry, pivotal for boosting guest engagement and satisfaction. We explore the role of SMS marketing in the hospitality sector, highlighting its significance as a direct and personal communication channel.

Marketing 89

Marketing Communication Guest Services Strategic Planning 89

Revenue Hub

FEBRUARY 21, 2024

A hospitality chatbot is software that simulates an interaction between a hotel and a traveler. You can distinguish between two kinds of hotel chatbots: public-facing bots and guest-facing bots. Guest-facing bots only enter the picture once a reservation is made. What Does a Hotel Chatbot Do?

Reservations 88

Reservations Concierge Book Communication 88

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. For example, you can use social media platforms like Instagram and Facebook to showcase the unique features of your hotel and target potential guests who are planning a vacation in your area.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

InnQuest

APRIL 4, 2023

In the hospitality industry, reducing operating costs in hotels using cloud PMS should always be a top priority. A cloud-based PMS is a software solution enabling hotels to manage their daily operations, all from a centralized system that can be accessed anywhere and anytime.

Maintenance 218

Maintenance Cost Reduction Guest Satisfaction Housekeeping 218

Revenue Hub

MARCH 4, 2024

With so many hotels having their eyes set on locking in holiday bookings, it’s only natural that the competition is fierce. It’s a win-win for both the guest and your hotel. If booking a stay is not easy, guests will abandon your website without completing a reservation, meaning you won’t get any return on your investment.

Book 77

Book Communication Reservations Article 77

InnQuest

MARCH 3, 2023

With the rise of technology, hotels and resorts are using innovative tools to offer guests a seamless and memorable experience. Personalized guest experience A cloud PMS enables hotels to store and access guest data in real-time, including guests’ personal preferences and room history.

Communication 218

Communication Reservations Housekeeping Property Management 218

STAAH

APRIL 30, 2024

Tech switching in the hotel industry refers to the process of adopting new technologies or upgrading existing systems to improve operational efficiency, enhance guest experiences, and stay competitive. Mobile technology integration: Hotels are increasingly leveraging mobile technology to enhance guest experiences and streamline operations.

Guest Services 86

Guest Services Property Management Communication Reservations 86

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. Therefore, upselling in hotels is not only influential but cost-efficient as well. Therefore, upselling in hotels is not only influential but cost-efficient as well. Why is Upselling Important in the Hotel Industry?

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

OCTOBER 18, 2023

As is known, overbooking can be a delicate issue for hotels, as it causes disgruntled guests who are unable to check into their rooms. That being said, this blog explores some best practices for avoiding overbooking in the hotel industry as well as how to accurately track occupancy rates and manage inventory across multiple channels.

Reservations 88

Reservations Guest Satisfaction Book Article 88

InnQuest

APRIL 3, 2023

As the hospitality industry evolves after the pandemic, it’s more important than ever for hotels to streamline their day-to-day operations to improve efficiency, enhance the guest experience, and increase revenue. Here are some ways to streamline operational tasks for your hotel.

Property Management 222

Property Management Training Guest Satisfaction Special Events 222

InnQuest

NOVEMBER 24, 2022

In the competitive business that is hospitality, hotels must have their digital strategy on point in order to stand out, and a good Customer Relationship Management (CRM) system is one important aspect of that. A CRM system is a software solution designed for managing customer relationships across different communication channels.

Communication 130

Communication Book Reservations POS Systems 130

SiteMinder

MARCH 13, 2024

What is a hotel booking app? A hotel booking app is an application or website that travellers use to book a stay at a hotel. Often travellers will use apps via their mobile devices to research, book, and pay for hotel accommodation. Table of contents Why should you be aware of the best hotel booking apps?

Book 78

Book Reservations Blog Housekeeping 78

eHotelier

FEBRUARY 21, 2023

Landmann will be responsible for leading communications for the company’s portfolio of thirty diverse and experiential hotel brands. Regis Hotels & Resorts, EDITION, The Luxury Collection, JW Marriott and W Hotels Worldwide.

Reservations 130

Reservations Communication 130

SiteMinder

AUGUST 14, 2023

This is according to new data from SiteMinder, the world’s leading open hotel commerce platform. So far in August, over 77% of the reservations made to Portuguese hotels have come from foreign guests, compared to 75% in August last year and 64% in 2021.

Book 98

Book Reservations Communication Information 98

Hotelogix

JANUARY 31, 2024

Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel. This experience is shaped by every touchpoint, including the digital experience of booking, the physical environment of the hotel, the quality of service, and the emotional connections formed.

Guest Services 130

Guest Services Customer Service Demo Book 130

Hotelogix

FEBRUARY 8, 2024

Creating a guest-centric hotel isn't just about smiling at guests when they walk through the door; it's a philosophy that shapes every interaction, service, and amenity your hotel offers. Most importantly, we will see how a user-friendly hotel management software can help you in this. 

Demo 147

Demo Guest Services Guest Satisfaction Document 147

Hotelogix

NOVEMBER 13, 2023

The hospitality industry is well acquainted with the concept of hotel overbooking. Although it is a  common practice in hotel management, it has been a matter of debate particularly because of the complications it brings during peak hours. However, in cases of last-minute cancellations, your profit is badly impacted.

Book 147

Book Reservations Training Customer Service 147

Revenue Hub

JULY 3, 2023

Hotel cancellations are an inherent challenge in the hospitality industry, impacting both revenue and operational efficiency. NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts.

Guest Satisfaction 91

Guest Satisfaction Communication Book Customer Service 91

InnQuest

AUGUST 29, 2023

The importance of hotel reviews in the world of hospitality cannot be emphasized. These digital evaluations wield remarkable influence over travelers’ decisions, casting a powerful spotlight on a hotel’s reputation. In this blog, we will discuss how can you turn negative hotel reviews into positive experiences.

Communication 130

Communication Blog Reservations Property Management 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. These AI-powered bots can, without [costly] human intervention, handle various tasks and inquiries, enhancing the guest experience and streamlining communication.

Customer Service 75

Customer Service Reservations Communication Information 75

Revenue Hub

SEPTEMBER 5, 2023

In the intricate dance of revenue management , one of the most critical aspects is hotel room inventory management. NB: This is an article from BEONx , one of our Expert Partners Effective management of room inventory can make or break a hotel’s reputation and bottom line.

Pricing 97

Pricing Reservations Training Article 97

SiteMinder

FEBRUARY 13, 2023

SiteMinder’s new Hotel Booking Trends report, the only hotel commerce data analysis of more than 35,000 hotels and 450+ connected booking integrations, has revealed travellers booked their trips on average eight days earlier, and cancelled their bookings 17% less year-on-year in 2022, despite a 24% increase in the average daily hotel room rate.

Reservations 52

Reservations Book Travel and Tourism Marketing 52

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. appeared first on NV Hotels. The multi-module suite ensures virtual agents answer calls 24/7, that interactions are tracked across multiple channels to improve efficiency and provide market and sentiment understanding analytics.

Concierge 98

Concierge Communication Reservations Blog 98

InnQuest

JANUARY 26, 2023

Hotel automation uses tools that automate various tasks, allowing the hotel staff to focus on more important things by saving time and resources. In this blog, we examine the most recent developments in hotel automation and the reasons for the increasing demand for automation in the hospitality sector.

Reservations 136

Reservations Housekeeping Property Management Book 136

Larry Mogelonsky

MARCH 14, 2024

As consultants, our niche is, per the title, upscale, premium, luxury and ultraluxury hotels and resorts, helping owners solve ‘strategic’ issues. In basic terms, luxury guests want to know what they are getting, and frequently the only way they can gain confidence in the product is through a phone call.

Reservations 100

Reservations Book Information Document 100

SiteMinder

JUNE 18, 2023

Direct bookings are a vital part of your hotel’s ability to be a successful accommodation business. Direct bookings give you more control over your reservations, closer relationships with your guests, and more profit in your pocket. Simply fill in the form to get your free guide

Book 105

Book Reservations Communication 105

SiteMinder

AUGUST 31, 2023

Barcelona, Spain – Data from SiteMinder, the world’s leading open hotel commerce platform, reveals that hotel bookings for September in Spain are off to their strongest start in five years. SiteMinder’s World Hotel Index shows that hotel bookings in Spain are currently at 116.3% of 2019 volumes – 10.8% of 2019 levels.

Book 105

Book Communication Reservations Information 105

InnQuest

OCTOBER 5, 2022

Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . Small-size B&Bs and independent hotels that cannot afford to market their brands at such a massive bandwidth are sure to benefit from this option. Direct Bookings: Overview & Benefits.

Book 217

Book Pricing Reservations Information 217