Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Revenue Hub

JUNE 27, 2023

Successful hotel revenue managers understand their peak seasons, shoulder seasons, off-seasons, areawide special events, market segment performance and other demand generators for their market. When systems communicate with one another, comprehensive data from multiple sources can be viewed easily allowing for quick decision making.

Pricing 95

Pricing Book Special Events Maintenance 95

Revenue Hub

SEPTEMBER 5, 2023

Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. Training and Communication Effective inventory management requires a well-trained staff that understands the importance of maintaining accurate information.

Pricing 97

Pricing Reservations Training Article 97

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Are there any events that have special staffing needs? Table of Contents.

Scheduling 148

Scheduling Communication Events Training 148

Hotelogix

OCTOBER 18, 2023

Regular orders and clear communication help build trust, leading to better pricing and priority service. Seasonal Variations: You often experience fluctuations in demand based on seasons or special events.   This includes rooms, room types, amenities, food and beverage supplies, event spaces, and much more.

Procurement 100

Procurement Guest Satisfaction Special Events Pricing 100

Modern Restaurant Management

AUGUST 3, 2021

Use Facebook, Instagram and/or TikTok to share your unique offerings, daily specials and other events and to interact with customers. You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels.

Special Events 214

Special Events Events Server Information 214

Hotel Owner

JUNE 29, 2023

Think about what attracts people to your area – is it a theme park, special event, scenery, or a pastime, such as walking, cycling or fishing? Building a communications plan is key – and worth a little thought at the outset. Will the marketing be affordable and reasonably expected to be cost effective?

Special Events 105

Special Events Marketing Reservations Communication 105

Modern Restaurant Management

JANUARY 9, 2020

It could also be beneficial to host events like poetry readings, live music, and trivia nights. These community events are great for attracting new clientele into your shop, building up your brand name amongst locals, and creating relationships with new customers. Social Media.

Marketing 188

Marketing Special Events Accounting Events 188

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Event reservations. Strengthening relationships with customers.

Reservations 78

Reservations Blog Marketing Events 78

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Auto pre and post stay emails and full guest communications. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

7 Shifts

DECEMBER 8, 2020

Many restaurants are offering bundles or packages of dishes and drinks, so think ahead to upcoming events, and have your staff collaborate on takeout packages. Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. Ask around and see how you can leverage those relationships!

Front of House 148

Front of House Server Events Special Events 148

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event. Do you see yourself setting up your own business?

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. In addition, offering a user-friendly interface, special promotions, or packages is essential to encourage more guests to book directly through the hotel website.

Book 76

Book Reservations Information Catering 76

Horizon Hospitality

NOVEMBER 20, 2023

Having an “unplugged” ceremony is a common request that can easily be accommodated through proper signage and communication from event staff. Event planners should work with the entire food and beverage staff to creatively find dishes and drinks that reflect each client. Contact us to learn more.

Events 130

Events Club Management Special Events Catering 130

The Restaurant Times

MARCH 8, 2022

Open communication and cash flow planning are essential for your company’s survival. Adding new menu items, having monthly special events, and enhancing employee productivity are just a few methods to boost revenue in your restaurant. Setting financial goals is a no-brainer for any restaurateur who wants to be profitable.

Special Events 52

Special Events Scheduling Communication Training 52

SiteMinder

NOVEMBER 30, 2023

This would remain so throughout the booking journey and their stay, whereby they’d require the hotel to maintain a constant level of communication and keep a record of travel preferences. By automating the dynamic pricing strategy, an RMS helps hotels stay competitive and profitable, especially during peak seasons or special events.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

SiteMinder

JULY 12, 2022

Promotional emails that talk about a particular event or service that’s happening within your property or in the local area. Announcement emails to give guests the chance to participate in competitions or giveaways, or special events. Make it clear that it’s something travellers won’t want to miss! News and updates.

Marketing 52

Marketing Blog Book Communication 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

DECEMBER 30, 2023

Some key guest services prized by modern travelers include: Digital check-in and check-out: a streamlined check-in and check-out process using mobile apps and digital platforms that creates a fast, more convenient user experience Smart room technology : guests can control lighting, temperature and entertainment preferences through their smartphones (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

7 Shifts

AUGUST 15, 2022

For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a special event? Your ability to communicate effectively with your team. Did you overhear the table was celebrating a special event? How to Answer.

Scheduling 158

Scheduling Communication Special Events Training 158

Les Roches

DECEMBER 28, 2022

Food and Beverage manager – Also known as F&B, this is managing inventory, orders, budgets, and planning of special events for restaurants, bars, and catering. Revenue manager – This is all about optimizing pricing and supply lines, as well as analyzing the constantly-changing income of a hotel.

Hospitality Management 52

Hospitality Management Training Communication Special Events 52

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. This allows you to communicate directly with interested customers, share updates, and promote special offers or events.

POS Systems 52

POS Systems Reservations Information Definition 52

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 179

Marketing Information Communication Reservations 179

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Scheduling 148

Scheduling Communication Training Special Events 148

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 89

Marketing Book Travel and Tourism Communication 89

Modern Restaurant Management

FEBRUARY 10, 2023

In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being. Catering and event reservations For restaurants with a bigger operation, catering and events become added revenue streams.

Reservations 195

Reservations Information Events Catering 195

The Restaurant Times

JUNE 26, 2021

Furthermore, it is a great marketing tool that facilitates personalized marketing campaigns and effectively communicates the offers and discounts of your restaurant. . Personalized emails can also be sent to them based on their eating behaviour or special events like birthdays or marriage anniversaries. Seeks Feedback.

POS Systems 52

POS Systems Special Events Presentation Communication 52

Modern Restaurant Management

DECEMBER 6, 2019

As we previously mentioned, continue to nurture the relationship by offering first-time customer discounts and communicating with your e-mail list about upcoming sales and promotions. Ask customers to provide feedback about your business. And if your business has an amazing mobile app, you have a potential gold mine of reciprocity.

Special Events 178

Special Events Marketing Download Communication 178

7 Shifts

JANUARY 31, 2023

You can also use this idea for other holidays and events that you might have like New Year's Eve or the Fourth of July. If you have these events coming up, it makes sense to offer up something free as well. Before Valentine’s Day, host a single’s night or a speed dating event where people can get to know each other.

Scheduling 78

Scheduling Events Book Special Events 78

Modern Restaurant Management

DECEMBER 21, 2022

Restaurateurs may very well look to expand beyond the typical pop up, food truck, festival or off-premises event to more interesting, intimate venues like social influencer kitchens, dining rooms and gardens. To differentiate your concept from another, you have to offer both. ” We’ll see an increased focus on music (e.g.,

Pricing 167

Pricing Portion Control Budgeting Marketing 167

Modern Restaurant Management

JUNE 19, 2020

Pre-COVID, companies provided food to employees and guests for meetings, events, or as a perk. Effective & Sustainable Execution : Provides critical operational and communication tools in a clear, user-friendly format to simplify safe reopening and drive the right behaviors. Relish by ezCater. Samsung Electronics America, Inc.

Sanitation 144

Sanitation Information Marketing Document 144