Communication Customer Service Events Special Events 
Les Roches
MAY 9, 2023
With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?
Hotelogix
JANUARY 31, 2024
Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It can also include your other services like taxis, gyms, spas, gift shops, etc.
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Les Roches
FEBRUARY 13, 2024
Like a talented event planner, they seamlessly manage the behind-the-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announcements while coordinating with various department heads to ensure smooth operations on the cruise ship. Be proactive and persistent.
Revenue Hub
JULY 24, 2023
NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.
Les Roches
DECEMBER 27, 2023
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.
InnQuest
SEPTEMBER 13, 2022
The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.
Les Roches
APRIL 26, 2023
While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?
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