Les Roches

FEBRUARY 13, 2024

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

Revenue Hub

JUNE 27, 2023

Successful hotel revenue managers understand their peak seasons, shoulder seasons, off-seasons, areawide special events, market segment performance and other demand generators for their market. When systems communicate with one another, comprehensive data from multiple sources can be viewed easily allowing for quick decision making.

Pricing 94

Pricing Book Special Events Maintenance 94

Hotel Owner

JUNE 29, 2023

Think about what attracts people to your area – is it a theme park, special event, scenery, or a pastime, such as walking, cycling or fishing? Building a communications plan is key – and worth a little thought at the outset. Will the marketing be affordable and reasonably expected to be cost effective?

Special Events 105

Special Events Marketing Reservations Communication 105

Hotelogix

OCTOBER 18, 2023

Regular orders and clear communication help build trust, leading to better pricing and priority service. Seasonal Variations: You often experience fluctuations in demand based on seasons or special events. This prevents tying up capital in excessive stock or last-minute rush orders.

Procurement 100

Procurement Guest Satisfaction Special Events Pricing 100

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

7 Shifts

OCTOBER 22, 2021

That's where proper holiday work scheduling comes into play — and with the right combination of tools, organization, and communication, restaurants and their teams will soar through the holiday season with more ease than Santa on his sleigh. Table of Contents. Need a Holiday Work Schedule? Gathering Employee Availability & Feedback.

Scheduling 148

Scheduling Communication Events Training 148

Modern Restaurant Management

AUGUST 3, 2021

You’re probably already running daily or weekly specials—make sure those are widely communicated to your audience by posting them on your social channels. Deploy email marketing to build a subscriber list and send news of special features and special events on a regular cadence.

Special Events 212

Special Events Events Server Information 212

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

InnQuest

SEPTEMBER 13, 2022

In addition, chatbots can be useful for marketing purposes because of the huge amount of data they collect, and they allow hotels to promote special events and promotions directly to customers. Auto pre and post stay emails and full guest communications. Group bookings with online group portals for easier management.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Modern Restaurant Management

JANUARY 9, 2020

Social media is a great tool for communicating and engaging with customers. The key to this marketing tactic is to build a community of existing customers and then extend the brand experience beyond your doors. Simply ask customers if they would like to join your email list for any news, promotions, or special events.

Marketing 149

Marketing Special Events Accounting Events 149

Les Roches

APRIL 26, 2023

Despite the difference between clients and customers, both can be an important source of repeat business for hospitality businesses and require staff to have excellent communication skills and a passion for delivering excellence in customer service. Here’s how clients and customers are defined in the context of the hospitality industry.

Customer Service 52

Customer Service Definition Communication Events 52

SiteMinder

NOVEMBER 30, 2023

This would remain so throughout the booking journey and their stay, whereby they’d require the hotel to maintain a constant level of communication and keep a record of travel preferences. By automating the dynamic pricing strategy, an RMS helps hotels stay competitive and profitable, especially during peak seasons or special events.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

7 Shifts

NOVEMBER 9, 2022

An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Here's a great example of a pop-up that grabs your attention immediately: People will only agree to subscribe to your newsletter if you can adequately communicate the value they're going to get from your emails.

Reservations 78

Reservations Blog Marketing Events 78

The Restaurant Times

MARCH 8, 2022

Open communication and cash flow planning are essential for your company’s survival. Adding new menu items, having monthly special events, and enhancing employee productivity are just a few methods to boost revenue in your restaurant. Setting financial goals is a no-brainer for any restaurateur who wants to be profitable.

Special Events 52

Special Events Scheduling Communication Training 52

SiteMinder

AUGUST 29, 2023

For example, housekeeping can communicate directly with the front desk system from a mobile device and check which rooms need cleaning or servicing, and which ones are occupied. Host events and functions Similar to the last point, if you have the space to host special events you should do so.

Housekeeping 52

Housekeeping Guest Satisfaction Book Maintenance 52

SiteMinder

JULY 12, 2022

Announcement emails to give guests the chance to participate in competitions or giveaways, or special events. By taking the time to send personalised and relevant communications, guests will feel valued and want to book with you or spend extra on their stay. 8 easy email campaign ideas for hotels. News and updates.

Marketing 52

Marketing Blog Book Communication 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Hospitality Management Catering 52

Lithos POS

SEPTEMBER 27, 2023

You can use the customer report for various loyalty programs such as points-based loyalty programs, tiered loyalty programs, punch card loyalty programs, discounts and coupons, online and mobile loyalty programs, special event discounts, and feedback and review programs.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

MAY 9, 2023

Career opportunities in events management If you’re interested in pursuing a career as an events manager , then there are several career opportunities available. You can decide on a career path in hotel management , convention and tradeshow management, hospitality management , or special events planning.

Events 52

Events Event Coordination Budgeting Hospitality Management 52

7 Shifts

AUGUST 15, 2022

For example, being personable and communicative lends itself much more closely to a server job than a busser job. Did you overhear that a table was celebrating a special event? Your ability to communicate effectively with your team. Did you overhear the table was celebrating a special event? How to Answer.

Scheduling 158

Scheduling Communication Special Events Training 158

Les Roches

DECEMBER 28, 2022

Food and Beverage manager – Also known as F&B, this is managing inventory, orders, budgets, and planning of special events for restaurants, bars, and catering. Revenue manager – This is all about optimizing pricing and supply lines, as well as analyzing the constantly-changing income of a hotel.

Hospitality Management 52

Hospitality Management Training Communication Special Events 52

7 Shifts

DECEMBER 8, 2020

Recommended Reading: Restaurant Task Management: How to Communicate Tasks to Staff 4. Bigger suppliers like beverage distributors often have access to special events like concerts or sporting events. Tally up and see which member of your team had the most perfect checks and give them a reward at the end of competition.

Front of House 148

Front of House Server Events Special Events 148

Les Roches

DECEMBER 30, 2023

Some key guest services prized by modern travelers include: Digital check-in and check-out: a streamlined check-in and check-out process using mobile apps and digital platforms that creates a fast, more convenient user experience Smart room technology : guests can control lighting, temperature and entertainment preferences through their smartphones (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. In addition, offering a user-friendly interface, special promotions, or packages is essential to encourage more guests to book directly through the hotel website.

Book 74

Book Reservations Information Catering 74

Synergy Suite

APRIL 11, 2023

Promoting special events, discounts, or new menu items through your website helps generate buzz and attract customers and retain loyal ones. This allows you to communicate directly with interested customers, share updates, and promote special offers or events.

POS Systems 52

POS Systems Reservations Information Definition 52

Horizon Hospitality

NOVEMBER 20, 2023

Having an “unplugged” ceremony is a common request that can easily be accommodated through proper signage and communication from event staff. The recent wedding boom has finally eased as the industry catches up on two years of pent-up celebrations. After the dust settled, what has changed in the way people celebrate?

Events 130

Events Club Management Special Events Catering 130

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. Here's how: Table of Contents.

Scheduling 148

Scheduling Communication Training Special Events 148

Modern Restaurant Management

JULY 6, 2023

While some customers might be interested, it won't resonate with those who only come in on weekends, making the message irrelevant, or annoying, to them, and therefore “devaluing” all communications from you. Timing and context also play a role in creating “high value” communications.

Marketing 173

Marketing Information Communication Reservations 173

Revenue Hub

JUNE 27, 2023

Increasing ROE on Property With a robust tech stack and complete guest information, properties can continue to communicate with guests while they are on-site via their preferred communication channel (messaging or SMS). Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 87

Marketing Book Travel and Tourism Communication 87

The Restaurant Times

JUNE 26, 2021

Furthermore, it is a great marketing tool that facilitates personalized marketing campaigns and effectively communicates the offers and discounts of your restaurant. . Personalized emails can also be sent to them based on their eating behaviour or special events like birthdays or marriage anniversaries. Seeks Feedback.

POS Systems 52

POS Systems Special Events Presentation Communication 52

Modern Restaurant Management

FEBRUARY 10, 2023

In a survey of millennial buying and communication behaviors, researchers found that almost 20 percent of Americans in the 23-39 age group prefer to buy things online rather than talk to a human being. Also consider your market: your average consumer is becoming less inclined to talk to someone ove the phone.

Reservations 174

Reservations Information Events Catering 174

Modern Restaurant Management

DECEMBER 6, 2019

As we previously mentioned, continue to nurture the relationship by offering first-time customer discounts and communicating with your e-mail list about upcoming sales and promotions. Ask customers to provide feedback about your business. And if your business has an amazing mobile app, you have a potential gold mine of reciprocity.

Special Events 153

Special Events Marketing Download Communication 153

Modern Restaurant Management

DECEMBER 21, 2022

Collaborations : Collaborations, such as partnering with a well-known designer on staff uniforms or bringing in guest chefs for special events and pop-ups, will continue to capture consumer attention. To differentiate your concept from another, you have to offer both. ” We’ll see an increased focus on music (e.g.,

Pricing 150

Pricing Portion Control Budgeting Marketing 150

7 Shifts

JANUARY 31, 2023

Keep the special events coming Whether we’re talking about in-person or online events, these will help your restaurant stand out among all the other offers out there. You should also display the schedule in a visible spot where all staff members can look at it.

Scheduling 78

Scheduling Events Book Special Events 78

Modern Restaurant Management

JUNE 19, 2020

Effective & Sustainable Execution : Provides critical operational and communication tools in a clear, user-friendly format to simplify safe reopening and drive the right behaviors. ” Companies rely on displays for important communications to their customers, including directional and informational cues.

Sanitation 105

Sanitation Information Marketing Document 105