Horizon Hospitality

MARCH 19, 2024

To attract new demographics and engage existing members, your club should keep its communications and messaging fresh. Here are a few basics to consider: Email Communications are Impersonal With all the talk of social media trends, it’s easy to forget that email is still a powerful marketing tool. Is it visually appealing?

Marketing 130

Marketing Club Management Communication Events 130

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

Events 52

Events Budgeting Vendor Management Communication 52

Hotelogix

JUNE 10, 2024

  Dynamic pricing in the hotel industry refers to tweaking room rates based on various factors such as demand, occupancy, seasonality, events, and even competitor pricing. What is dynamic pricing in hotels?  Revenue Goals : Determine what you aim to achieve with dynamic pricing (e.g.,

Pricing 130

Pricing Demo Communication Training 130

InnQuest

OCTOBER 25, 2023

Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations. Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. This is where robust strategies to enhance guest communication come in handy. Guest communications have seen a significant transformation recently. additional channels.

Communication 219

Communication Reservations Book Information 219

Hotel Business

JUNE 4, 2024

The most important part of a property management system is its ability to share information, communicate between departments and provide reliable reporting,” said Sherif Ayoub, GM, Minerals Hotel. “In Today, Maestro’s integrated software suite is managing data and event spaces across one deployment and through one interface.

Communication 59

Communication Information Property Management Training 59

Modern Restaurant Management

JUNE 12, 2023

And with climate change making extreme weather events more likely, restaurants will continue to face a higher risk of supply chain disruptions and physical property damage. Cover everything you deem necessary, from protocols for poor outdoor air quality days to evacuation routes and methods of communication for more serious events.

Communication 88

Communication Reservations Information Events 88

Modern Restaurant Management

DECEMBER 4, 2023

With a virtual queuing system, notifications can be sent directly to the customer’s device to inform them of status updates, including unexpected reservation changes or the amount of time remaining until they’ll be seated.

Communication 183

Communication Information Customer Service Reservations 183

Modern Restaurant Management

FEBRUARY 28, 2023

Some of the most common impediments to employee engagement and retention include: insufficient or improper onboarding processes for new staff, ineffective or even chaotic communication with workers, and little or no acknowledgement of great performance at work. These lead to poor employee experience and often frustration among staff.

Communication 190

Communication Scheduling Training Sanitation 190

7 Shifts

OCTOBER 14, 2021

Big parties, holiday specials, and private events are, too. Communicate better. Communication is always important for a successful restaurant team , and when things get busy during the holidays, it becomes absolutely essential. Events in the 7shifts calendar. The holiday season is upon us. Here's how: 1. Announcements.

Scheduling 148

Scheduling Communication Events Reservations 148

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

Property Management 222

Property Management Training Special Events Guest Satisfaction 222

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

SiteMinder

NOVEMBER 14, 2023

The Hostelworld inbox is a communication hub within the Hostelworld (a popular hotel room distribution channel ) extranet platform, designed to facilitate seamless interactions between hoteliers and potential guests. What is the Hostelworld inbox? But what does Hostelworld actually do? How do I log into the Hostelworld extranet?

Communication 52

Communication Reservations Guest Satisfaction Book 52

SiteMinder

NOVEMBER 16, 2023

A hotel meeting room is a dedicated space within a hotel, specifically designed to host various events, from corporate meetings and workshops to private gatherings and seminars. Hotel meetings and events are a great way to boost revenue at your property and attract a constant stream of professionals and business travellers.

Workshop 98

Workshop Catering Events Presentation 98

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen.

Travel and Tourism 104

Travel and Tourism Article Catering Concierge 104

Revenue Hub

SEPTEMBER 5, 2023

This system enables hoteliers to keep track of available rooms, reservations, and occupancy rates in real-time. Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand. Forecasting Demand Accurate demand forecasting is the bedrock of successful inventory management.

Pricing 105

Pricing Reservations Training Article 105

Modern Restaurant Management

JULY 12, 2022

The event celebrates another year of connecting hungry guests with discounted meals at restaurants all over the country, and 2022 is shaping up to be a different experience than in years past. Increase reservations at your restaurant and excitement around Restaurant Week by communicating to your customers using multiple platforms.

Demo 215

Demo Communication Kitchen Operations Events 215

Modern Restaurant Management

JANUARY 22, 2024

It’s critical to provide a seamless eating experience, which includes simple payment choices and online reservations. Engage consumers using social media, storytelling, and events to create a deep emotional tie that extends beyond the plate. People want service that is quick, easy, and hassle-free.

Reservations 139

Reservations Customer Service Marketing Pricing 139

Revenue Hub

OCTOBER 10, 2023

Property level demand forecasting tools are only as good as the information we provide so it is critical to communicate to the system any changes, anomalies, or added information vital to decision making. Other key considerations that require input on our part are returning or non-returning events and new events that will drive future demand.

Information 108

Information Reservations Pricing Events 108

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Such solutions help in increasing conversion, guest loyalty, and revenue.

Reservations 136

Reservations Housekeeping Property Management Book 136

Modern Restaurant Management

DECEMBER 22, 2020

So, whether you are a restaurant proprietor of one, two or many locations, food or inventory supplier, menu designer, online reservation technology or delivery software company, this could be a viable funding option for you. But just applying for a grant does not mean you will secure one. Below are three tips to help you win a grant award.

Communication 215

Communication Reservations Magazine Events 215

SiteMinder

OCTOBER 11, 2022

This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. This can sometimes involve assisting the concierge in making reservations.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotelogix

JANUARY 31, 2024

It includes browsing for options, reading reviews, and making reservations. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This can be achieved through personalized services, special events, or distinctive features of your property.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

FEBRUARY 3, 2023

Most of the profits from upselling in hotels come from upgrading rooms or offering add-ons or packages to existing accommodation reservations. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival.

Book 220

Book Reservations Communication Pricing 220

Modern Restaurant Management

OCTOBER 1, 2022

Implement a chatbot to assist users with making reservations, getting information, and answering frequently asked questions. Communicate with Customers on Social Media. Despite the significant number of communication channels, email marketing isn’t as outdated as it may seem. Meet your guests on social media.

Marketing 198

Marketing Budgeting Communication Information 198

Synergy Suite

APRIL 4, 2024

Then double-check that everyone is aware of the newest team schedule through efficient team communication. Effective communication is key, and some even have a dedicated bulletin board for shift swapping. Use efficient employee scheduling software and effective team communication tools. Check and re-check your schedule.

Scheduling 52

Scheduling Server Reservations Communication 52

7 Shifts

MAY 3, 2021

Events In addition to the weather forecasts, 7shifts allows you to create custom events if every Wednesday is “Wing Night” on the patio with 50 cent wings, you can add that to everyone’s calendar so it doesn’t get forgotten. Events can be anything from holidays to “Bottomless Brunch” to a big reservation.

Server 148

Server Budgeting Scheduling Communication 148

Revenue Hub

OCTOBER 17, 2022

When a customer reserves a room, the room is recorded in the PMS, and the information is transmitted to the CRM (or GRC, customer relationship management tool). If spamming your customers risks annoying them, and reduces your chances of increasing your sales volume, there is however a way to communicate without “harassing” your customers.

Communication 89

Communication Article Information Budgeting 89

Les Roches

JANUARY 15, 2024

Hotel sales Hotel sales mainly involve securing reservations, establishing contracts with corporate entities and forming relationships with individual patrons. Keep guests informed about events, improvements or even local festivities near your establishment. This includes effective cross cultural communication.

Communication 52

Communication Book Reservations Marketing 52

Revenue Hub

MAY 10, 2023

One of the reasons email marketing is so effective is that it provides a direct line of communication between the hotel brand and its potential guests. The offer was targeted towards low-intent users with only a 0 to 40% likelihood of completing a reservation, aiming to improve conversion and uptake of special offers.

Article 92

Article Communication Book Marketing 92

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. An open plan back-office space could be beneficial as it allows easy communication between departments. Hotel manager (or front of house manager). Night duty manager (or night auditor).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Modern Restaurant Management

AUGUST 13, 2020

One way this can be done is by leveraging beverage sales alongside traditional menu items, like establishing curbside to-go sales, adding the option to order cocktails, beer or wine for delivery and pick-up, or even hosting virtual events to showcase talented sommeliers and bartenders.

Reservations 187

Reservations Communication Information Events 187

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

MAY 18, 2023

All it takes is one significant weather event handled poorly. The plan should outline the steps before, during and after a severe weather event. Go over the plan regularly with your team so everyone knows their specific role and how to communicate with other team members. Moving outdoor events to indoor spaces.

Events 52

Events Book Reservations Document 52

Revenue Hub

JUNE 28, 2023

The corporate travel expenditure allocation was recorded as follows: 28% for meetings with current or prospective customers, 20% for internal company meetings, and 18% for conferences or industry events. Tailored marketing and communication Corporate and leisure guests require different marketing and communication strategies.

Travel and Tourism 95

Travel and Tourism Communication Accounting Presentation 95

7 Shifts

NOVEMBER 9, 2022

You can use a newsletter to update them about a new location opening , special offers, menu upgrades, or food-based events. An email newsletter allows your business to communicate regularly with customers outside of your restaurant's four walls. Get holiday reservations? Event reservations. Increase online orders?

Reservations 78

Reservations Blog Marketing Events 78