Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

Front of House 179

Front of House Customer Service Accounting Communication 179

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely.

Pricing 188

Pricing Communication Customer Service Information 188

Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service.

Book 86

Book Guest Satisfaction Customer Service Pricing 86

Modern Restaurant Management

JANUARY 22, 2024

Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great. Friendly, quick service, and attentive team members make a big difference in the whole dining experience. Conduct market research to verify that your pricing corresponds to perceived value.

Reservations 179

Reservations Customer Service Marketing Pricing 179

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. If competitors are easier to find and communicate with, your business could lose customers quickly. Hire the Right People.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Analyze costs and support Evaluate the price (including hidden charges) against the benefits offered. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

Modern Restaurant Management

NOVEMBER 28, 2022

However, when the pandemic hit, people were less sensitive to prices. This has freed up cashiers who can be reallocated to food production or to enhance the customer service experience. Self-service technology also allows businesses to implement integrations such as loyalty programs that reward consumers for their business.

Budgeting 200

Budgeting Customer Service Communication Pricing 200

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships.

Book 217

Book Pricing Reservations Information 217

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 214

Pricing Catering Training Marketing 214

STAAH

JANUARY 29, 2024

The integration with STAAH is a two-way, real-time XML integration allowing full calendar, pricing and content synchronisation between Holidu and STAAH. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking.

Book 76

Book Catering Customer Service Business Development 76

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. In addition to technical abilities, soft skills such as communication, proble­m-solving and adaptable leadership skills are­ also crucial. Hotel administration certifications can also boost your credibility.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Your visitors will find the discounted prices so attractive that they will accept them.

Book 220

Book Reservations Communication Pricing 220

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Hotel Owner

MARCH 9, 2023

For example, you may find that your hotel is located in an area with high demand for spa services, but that there are already several established spas nearby. This may require you to differentiate your spa by offering unique services or pricing strategies.

Training 52

Training Customer Service Communication Marketing 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a client in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

MARCH 6, 2024

It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.

Marketing 52

Marketing Communication Brand Management Workshop 52

Revenue Hub

JULY 24, 2023

The worst part is if hotels at the destination start a price war to attract more guests, the results will be lower revenue for all, and no additional guests will travel to the destination because the hotel rooms are cheap. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

Maintenance 77

Maintenance Travel and Tourism Special Events Guest Satisfaction 77

The Restaurant Times

JULY 14, 2020

To gain the customer’s trust, it’s imperative to maintain a transparent relationship with them. For a restaurant to be successful, maintaining an effective communication flow is necessary to build customer loyalty. It should contain all the necessary information, such as price, quantity, special offers, etc.

POS Systems 97

POS Systems Pricing Communication Information 97

Les Roches

JANUARY 15, 2024

By accounting for internal factors (renovations) and external ones (seasonal trends), you can create optimal pricing structures that drive well-timed sales as well as limit lost income from vacancies. Set clear expectations for your sales team Effective­ communication and clear expectations are­ essential in hospitality.

Communication 52

Communication Book Reservations Marketing 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Hotel Business

MARCH 16, 2023

In this scenario, the hotel requires minimal equipment for cloud communications. Let’s look at the barriers to moving ahead with new cloud communication technology. Let’s look at the barriers to moving ahead with new cloud communication technology. Likely your hotel fits in the first scenario.

Maintenance 59

Maintenance Communication Budgeting Definition 59

Les Roches

MAY 24, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Menu design and pricing: You’ll need to make sure that menu pricing generates enough profit for the restaurant. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Menu design and pricing: You’ll need to make sure that menu pricing generates enough profit for the restaurant. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MARCH 22, 2023

Photo Credit: Rawpixel/ iStock / Getty Images Plusvia Getty Images Having a good balance of hard and soft event planning skills enables you to plan and project manage engaging events, communicate effectively with clients and vendors and quickly identify and solve problems.

Events 52

Events Budgeting Vendor Management Communication 52

Lithos POS

SEPTEMBER 27, 2023

It helps you to calculate bills and taxes accurately based on the items ordered, their prices, and any applicable taxes or discounts. Streamlining Customer Management Managing customers is a crucial element in a restaurant business. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Assistant hotel manager (or assistant front of house manager).

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Modern Restaurant Management

MAY 14, 2021

Perhaps, having a discussion with employees, and providing educational communication materials on how composting works, and what scraps can go inside the composting bin and what cannot. In the beginning, it might be helpful to educate team members on the benefits and process of composting. It’s a win-win.

Customer Service 209

Customer Service Scheduling Communication Pricing 209

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JUNE 5, 2023

You’ll need a clear plan, a great location, and a top team who can deliver excellent customer service. You need to know what customers want and what competitors in the food service business are doing to give your new venture a competitive edge. Think you might have what it takes?

Budgeting 52

Budgeting Customer Service Training Communication 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. Yelp is not free but a paid partnership for enhanced listings is fairly reasonable in price with the right negotiation. Annabel Maw, Director of Communications, JotForm. What can restaurants do right now to reach guests and get them to visit?

Marketing 234

Marketing Communication Information Reservations 234

Hotel Owner

FEBRUARY 5, 2024

Key factors include adapting dynamic pricing strategies, tailor-made loyalty programs, gastronomic recommendations based on consumption patterns, and bespoke services based on guest history. The impact of social media is evident in tourists’ behaviour change, who consider direct brand relations crucial.

Travel and Tourism 52

Travel and Tourism Maintenance Book Customer Service 52

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit.

POS Systems 195

POS Systems Pricing Front of House Marketing 195

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95