Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Successful restaurant management requires a diverse skill set.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

You’ll also be responsible for planning staff training, such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. You will also need to learn interpersonal skills and social skills.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

JUNE 5, 2023

The focus is on delivering exceptional customer service and maximizing profits. Front office management In a hotel, the front office management can also be called front-of-house management. The staff here are responsible for much of the customer-facing parts of the business.

Menu Planning 52

Menu Planning Housekeeping Front of House Training 52

Lithos POS

SEPTEMBER 27, 2023

It helps you to calculate bills and taxes accurately based on the items ordered, their prices, and any applicable taxes or discounts. Streamlining Customer Management Managing customers is a crucial element in a restaurant business. POS helps you to provide a seamless customer experience.

POS Systems 69

POS Systems Accounting Front of House Server 69

Modern Restaurant Management

DECEMBER 21, 2022

Reduce portion sizes slightly to maintain menu prices but account for increased costs. Don’t be afraid to increase price. Don’t be afraid to increase price. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit.

POS Systems 197

POS Systems Pricing Front of House Marketing 197

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric. Revenue management.

Communication 52

Communication Housekeeping Customer Service Training 52

Synergy Suite

MARCH 14, 2023

For any full-service or specialty restaurant business, front-of-house table management has to be one of the most important things to get right. Even before any customers walk through the door, ensuring a smooth, efficient, and easy process is of paramount importance to the overall customer experience.

Reservations 52

Reservations POS Systems Front of House Communication 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Modern Restaurant Management

JANUARY 3, 2024

This includes investing in digital systems that integrate and communicate with one another as well as deploying Guest Data Platforms that can turn actionable data into real-time decisions. Restaurants will reinvest margin in value products, pricing and messaging 2024 will start to see first-party ordering AND first-party delivery take flight.

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

DECEMBER 28, 2020

When others have pulled back, we kept innovating by adding new menu items (a new Porterhouse steak, Wagyu New York Strip), half priced bottles of South American wine, To-Go experience packages and more. With Gen Z hitting the job market, restaurants will increasingly communicate with employees and customers via messaging versus calling.

Events 230

Events Sanitation Marketing Communication 230

Synergy Suite

NOVEMBER 30, 2023

They serve as a compass, guiding decisions on pricing strategies, menu development, and staffing levels, ultimately influencing the delicate balance between offering high-quality cuisine and ensuring the establishment’s profitability. For restaurant owners and managers, understanding and effectively managing prime costs are paramount.

Portion Control 52

Portion Control Scheduling Pricing Training 52

OpenTable

OCTOBER 20, 2023

Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style. Visit other restaurants in the area to understand their pricing and see what they’re doing well and what can be improved upon. Of course, none of the above matters if your pricing isn’t spot-on.

POS Systems 52

POS Systems Budgeting Reservations Front of House 52

Les Roches

JULY 21, 2023

They use hotel management software, including reservation management systems, check-in/check-out systems, front desk management and hospitality management systems. HotelTime pricing, for example, starts at €6 per month but can be as much as €100 per month. What is a hotel property management system (PMS)?

Property Management 52

Property Management Housekeeping Reservations Training 52

Synergy Suite

APRIL 24, 2023

By reducing phone orders and manual entry, restaurant staff can focus more on food preparation and customer service. Additionally, online ordering systems enable restaurants to cater to a larger customer base, including busy individuals who prefer the convenience of ordering from their computers or mobile devices.

POS Systems 52

POS Systems Information Maintenance Pricing 52

SiteMinder

OCTOBER 11, 2022

Cloud-based PMS solutions are a superior way to automate and accelerate all the important processes at your hotel including; Taking and confirming bookings, Managing reservations, Generating bills and reports, Check-in/out, Room transfers, Checking/editing availability, Guest communication. Customer data and CRM integration.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Budgeting 52

Budgeting Customer Service Communication Training 52

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.

Scheduling 221

Scheduling Training Server Pricing 221

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Global food prices are rising worldwide. Twenty-six countries in the index report food price inflation of 5 percent or higher in the past year. percent hold more than 500 events. percent at hotels.

Events 128

Events Pricing Marketing Cost Reduction 128

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. Attend meetings, follow safety procedures, and maintain front desk cleanliness.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Catering 215

Catering Marketing Customer Service Front of House 215

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. With labor able to focus on front-of-the-house needs, team members are increasing their attention to order fulfillment for delivery and takeout. . as the restaurant group’s front-of-house platform.

Catering 143

Catering Marketing Communication Events 143

SiteMinder

DECEMBER 7, 2023

He examines ways you can be more efficient at the front desk and in the hotel room, so your guests are always satisfied and your reviews are enhanced. The Hotel Experience – New York HX covers everything that’s trending and innovative in the hospitality industry, from front-of-house to back-of-house.

Blog 59

Blog Travel and Tourism Events Download 59

Modern Restaurant Management

DECEMBER 31, 2019

Low priced / value perceived / big ticket items brought down to a fixed low price. The utilization of ghost kitchens means more money and opportunity for restaurant operators, without large price or labor hikes. With the loss of foot traffic, restaurants are forced to increase menu prices to compensate.

POS Systems 138

POS Systems Marketing Training Pricing 138