Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 82

Communication Information Customer Service Events 82

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

Training 52

Training Document Communication Customer Service 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. Basant Baruah, Senior Content Marketer, Beaconstac. Keegan Brown, Marketing Manager Easy On Hold & Brand Music.

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

FEBRUARY 2, 2024

The restaurant industry is transforming significantly, driven by changing consumer preferences, technological advancements, and a competitive market landscape. Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction.

Customer Service 189

Customer Service Front of House Communication Training 189

Social Hospitality

JULY 5, 2023

Your marketing team has a solid understanding of effective campaigns. Each member of your enterprise has ideas, perspectives, and skills that can be valuable to marketing campaigns. Gaining More Nuanced Insights Any marketing professional understands just how vital data is.

Marketing 52

Marketing Workshop Customer Service Communication 52

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. How to Measure Guest Experience?

Guest Services 130

Guest Services Customer Service Demo Book 130

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. Leverage Marketing Strategy to Remind People You Exist. Should you consider entering the food truck business? Plan for Gaps in Your Budget.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost.

Front of House 187

Front of House Customer Service Accounting Communication 187

Hotel Owner

JUNE 20, 2023

Specialised training programmes enable employees to acquire advanced knowledge and skills, making them valuable assets within their respective fields. By investing in the professional development of employees, you can empower your staff to deliver a first-class service.

Customer Service 98

Customer Service Training Communication Events 98

Hotel Owner

MARCH 9, 2023

Conduct market research Before launching your hotel spa, conduct market research to determine the demand for spa services in your area. This can include analysing the demographics of your target market, understanding their preferences, and identifying your competition.

Training 52

Training Customer Service Communication Marketing 52

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle.   Training staff to handle overbooking situations Your staff needs to be equipped with the necessary skills to handle the complexities of hotel overbooking situations.

Book 147

Book Reservations Training Customer Service 147

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Additionally, embracing automation for routine tasks will reduce the burden on staff, affording them more time to dedicate to customer interactions.

Pricing 215

Pricing Catering Training Marketing 215

Modern Restaurant Management

NOVEMBER 26, 2019

With the lowest unemployment rate we've seen in two decades, employers are definitely feeling the fact that we are experiencing a job seekers market. In a job seekers market, if we don’t alter our approach to sourcing, recruiting, and hiring, we'll be left with open jobs and few applicants to fill them. Hang in there!

Customer Service 188

Customer Service Scheduling Training Information 188

Modern Restaurant Management

DECEMBER 21, 2023

Creators entering more fully into the on-premise business model are becoming better partners for their B2B customers. There is still so much "green grass" available across many verticals since it’s still so early in the market. We must continue bridging that gap through research, communications, and marketing.

Marketing 123

Marketing Training POS Systems Server 123

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. As we step into 2024, my prediction is that the spotlight will fall squarely on retaining top talent, focusing on recruitment, onboarding and ongoing training.

Customer Service 123

Customer Service Scheduling Catering Communication 123

Modern Restaurant Management

MAY 1, 2023

First, they typically store significant customer and employee data, including names, addresses, and credit card information. This data is highly valuable on the black market and can be used for identity theft, fraud, and other criminal activities. Restaurants are attractive targets for cybercriminals for several reasons.

POS Systems 203

POS Systems Information Budgeting Customer Service 203

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Revenue Hub

MAY 23, 2023

Subscribe to our weekly newsletter and stay up to date Throughout the 2010s, everyone was talking about the coming impact of voice search across a hotel’s marketing, distribution, and operations. For guests, this means more efficient travel planning (with some tradeoffs) and instant communication with the hotel.

Communication 67

Communication Customer Service Blog Book 67

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service. Effective Communication.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Modern Restaurant Management

MAY 3, 2021

The not-so-simple trick is doing so while remaining committed to providing clear communications and amplifying an exceptional consumer experience at every touchpoint. This amplifies the need for QSRs’ internal operations to work closely with their marketing teams to ensure accurate and timely updates.

Communication 197

Communication Kitchen Operations Information Marketing 197

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. The property management market is likely to reach $23.63

Communication 52

Communication Housekeeping Customer Service Training 52

Revenue Hub

NOVEMBER 18, 2022

The key is friendly staff, ongoing guest communication, and proactive service. All departments should undergo customer service training, not only your clerks. The current labor shortage means it isn’t the employer’s market it used to be. You don’t have to worry if you’re not an all inclusive resort in Dubai.

Housekeeping 85

Housekeeping Article Customer Service Communication 85

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JANUARY 25, 2024

labor market demands owners rethink this notion. This means offering training for a wide range of skills, not just those specific to operating and running a restaurant. Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. That last point is critical.

Communication 110

Communication Customer Service Catering Accounting 110

Modern Restaurant Management

JULY 13, 2020

Some reopening plans include: Communication and (re)training : Managers are required to communicate new regulations, as well as the retraining requirements, staff need to go through in order to return to work. Consumers Still Expect Excellent Customer Service.

Customer Service 215

Customer Service Reservations Communication Sanitation 215

eZee Absolute

MAY 29, 2023

Here are some ways in which EQ can help to enhance your hotel service: 1. Providing excellent customer service Have you ever thought about transforming a mere stay into a memorable experience for the guests? When it comes to providing exceptional customer service in hotels, emotional intelligence is like having a sixth sense.

Communication 52

Communication Customer Service Training Document 52

7 Shifts

AUGUST 2, 2023

Research the platform's standing in the market and seek out reviews or testimonials from other operators. Example: At [Restaurant Name], we value open communication and encourage employees to voice any concerns or discrepancies regarding their tips. Training for managers will commence [X Date] and everyone else on [X Date].

Training 78

Training Demo Information Communication 78

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52