Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

7 Shifts

AUGUST 19, 2020

The more staff you have to replace, the more money you have to spend on recruitment, and the more time you have to spend interviewing and training. This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service.

Training 148

Training POS Systems Communication Document 148

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 84

Communication Information Customer Service Events 84

SiteMinder

JANUARY 10, 2024

What is hotel training? Hotel training is a custom program designed to give a hotel team the knowledge and skills they need to operate and grow a hotel business. This makes training in hotel industry businesses absolutely key to your success. Quality hotel training makes your business stand out.

Training 59

Training Customer Service Communication Housekeeping 59

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Synergy Suite

JANUARY 14, 2023

Restaurant training is most crucial during restaurant employee onboarding , but shouldn’t be forgotten afterwards. After the initial training period and shadowing is complete, it’s important that the most important areas of knowledge are continuously reinforced. Why is Continued Restaurant Training Important?

Training 52

Training Customer Service Communication Document 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

7 Shifts

APRIL 7, 2021

After months of quarantine, restaurants were allowed to reopen with new restrictions, and the way they hire, train, and onboard employees had to adjust accordingly. New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily.

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Training Information Scheduling Customer Service 148

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. You could also deploy a customer relationship management (CRM) system to track guest preferences and tailor your services accordingly.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Synergy Suite

JANUARY 10, 2023

It’s no secret that running a great restaurant requires great employees, and that the best employees benefit from the best restaurant training. A quality, standardized restaurant training program is an absolutely vital part of any successful multi-location restaurant business. It improves customer satisfaction.

Training 52

Training Document Communication Customer Service 52

Synergy Suite

JANUARY 11, 2023

Creating a training manual will be a completely different process from one organization to the next. Your restaurant training manual is often the very first real exposure a new employee has with your brand and organization, so it should be developed and delivered with consideration and care. Why a Restaurant Training Manual Is Vital.

Training 52

Training Information Document Customer Service 52

Modern Restaurant Management

NOVEMBER 29, 2022

Or employees haven’t been properly (and regularly) trained. It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Shift that mindset. Implement software.

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Training Communication Customer Service Accounting 225

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. Encourage Staff Members to Communicate Effectively.

Front of House 218

Front of House Training Customer Service Communication 218

NCC USA

MARCH 20, 2023

But as Mother’s Day gets closer, you know you need to get your employees trained on your POS system. Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency.

Training 52

Training POS Systems Server Customer Service 52

Synergy Suite

JANUARY 17, 2023

They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Because they have so much responsibility, the training of front-line crew members is a vital component for every quick-service and fast casual restaurant.

Training 52

Training Customer Service Communication Sanitation 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. In this blog post, we discuss how to apply hotel staff training programs in a way that benefits your entire organisation.

Training 52

Training Communication Customer Service Blog 52

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Synergy Suite

JANUARY 19, 2023

Some key characteristics of a great shift manager are strong leadership skills, good communication, the ability to problem solve, time management, and great in a customer-facing role. The proper training of shift leaders and managers is essential for ensuring the smooth and efficient operation of each of your locations.

Training 52

Training Scheduling Customer Service Communication 52

7 Shifts

NOVEMBER 12, 2020

It usually involves an orientation, paperwork collection, and training. Day Two Training: Learning how to do your job with a training manual, in-person classes, online learning, and shadowing. Restaurant technology training, including how to request shifts and what to do during opening and closing shifts.

Training 122

Training Customer Service Communication Information 122

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Revenue Hub

FEBRUARY 21, 2024

Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 99

Communication Customer Service Housekeeping Article 99

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Demo Book 130

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost.

Front of House 187

Front of House Customer Service Accounting Communication 187

Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Revenue Hub

OCTOBER 6, 2023

NB: This is an article from Kennedy Training Network Subscribe to our weekly newsletter and stay up to date Understanding the difference, and being able to convey this to frontline staff, are essential for taking both to the next level at your hotel, company or resort. – Excellence in telephone communications. (A

Guest Services 93

Guest Services Definition Communication Workshop 93

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? User-Friendliness and Training Are your employees comfortable using the system, or does it require extensive training? Record any training challenges or ease of use feedback. Implementation was a breeze.

Download 88

Download Demo Customer Service Training 88

Hotel Owner

JUNE 8, 2023

However, when employers invest in staff, look after them, support them and unify them, they can truly thrive, not only within their own career paths but also in the customer service they deliver – in turn, elevating the business they work for and the industry as a whole. Training is key to retaining staff across the sector.

Training 105

Training Customer Service Business Development Communication 105

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods. Hold regular meetings to communicate expectations and provide updates.

Communication 52

Communication Housekeeping Training Maintenance 52

Travel Booster

JANUARY 31, 2023

In fact, 80% of consumers switch brands because of negative customer service experiences. Additionally, Forbes reports that 58% of people are willing to pay more for good customer service. People are willing to spend more money for a positive customer service experience. The stats speak for themselves.

Customer Service 52

Customer Service Communication Training Book 52

Hotel Owner

JUNE 20, 2023

Specialised training programmes enable employees to acquire advanced knowledge and skills, making them valuable assets within their respective fields. By investing in the professional development of employees, you can empower your staff to deliver a first-class service.

Customer Service 98

Customer Service Training Communication Events 98

Modern Restaurant Management

NOVEMBER 24, 2020

Use this time to invest in training, develop relationships with potential clients and referral sources, explore possible acquisitions or new markets, and upgrade outdated technology. If competitors are easier to find and communicate with, your business could lose customers quickly. Plan for Gaps in Your Budget.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle.   Training staff to handle overbooking situations Your staff needs to be equipped with the necessary skills to handle the complexities of hotel overbooking situations.

Book 147

Book Reservations Training Customer Service 147

Modern Restaurant Management

NOVEMBER 10, 2020

million restaurant workers worldwide, have largely gone overlooked and ignored, which can clearly be seen by the lack of tools they have to effectively communicate and perform their jobs at the highest level. This kind of customer service can only happen if employees feel fulfilled, happy, valued, important at work.

Communication 197

Communication Information Training Customer Service 197

Hotel Owner

MARCH 9, 2023

Look for licensed and experienced therapists, aestheticians, and other professionals who are passionate about spa services and have excellent customer service skills. It’s important to train staff on your brand standards and protocols to ensure consistency in the guest experience.

Training 52

Training Customer Service Communication Marketing 52