Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Concierge Communication Maintenance Catering 64

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

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Guest Services Concierge Definition Customer Service 95

Larry Mogelonsky

OCTOBER 25, 2023

Team members from several departments were brought together for brainstorming sessions to develop experiences that cater to different audiences – guests from out of town staying at our hotel, local guests, kids, adults and so on. Has demand exceeded the supply? The response has exceeded our expectations.

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Housekeeping Concierge Catering Reservations 100

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

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Concierge Travel and Tourism Information Catering 52

InnQuest

MARCH 1, 2023

It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. 77% of Tripadvisor tourists are more inclined to make a reservation as a reaction to when a property owner responds personally to feedback.

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Communication Reservations Book Information 219

Hotel Business

NOVEMBER 21, 2023

And how do your offerings cater to these travelers, specifically? Additionally, our concierge team is available right at your fingertips through our “Chat Your Service” program, where guests can ask questions, coordinate reservations, or request recommendations through a simple text. Travelers bringing their families on trips?

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Concierge Catering Reservations Accounting 59

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. Similarly to five star hotels, luxury or world-class service hotels cater to the rich and famous, business executives and so on. Hostels and motels cater for people who are travelling. Valet parking. Time-Share.

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Travel and Tourism Budgeting Catering Concierge 72

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. We don’t have enough catering colleges and we don’t invest enough in professional industry education. I have been in hospitality since I was 16 years old.

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Catering Concierge Training Housekeeping 75

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. By analyzing data from various sources (online behaviour, social media interactions, and previous purchases), automation AI helps hoteliers create highly personalized offers that cater to specific guest preferences.

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Maintenance Guest Satisfaction Pricing Marketing 135

Hotelogix

OCTOBER 18, 2023

Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions. Key Features of a Hotel POS System A comprehensive and effective Hotel POS system should encompass a range of features that cater to the diverse needs of the hospitality industry.

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POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

NOVEMBER 8, 2023

Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. By offering 5G-powered services, you cater to their needs and attract a broader range of clientele. Immersive In-Room Entertainment : Gone are the days of in-room cable TV.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Sales and reservations department. Checking guests in.

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Front of House Housekeeping Maintenance Back of House 59

Les Roches

AUGUST 10, 2023

Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. If there aren’t any suitable vacancies in your current workplace, you may need to consider moving somewhere new.

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Travel and Tourism Front of House Back of House Hospitality Management 52

eZee Absolute

OCTOBER 28, 2022

For example, if your guests want to book a cab for airport transfer, they don’t have to call your concierge to check for availability. Today, hotels can offer great experiences right from the moment guests make a reservation. And to cater to such people, personalization is the key. Instant notifications. Conclusion.

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Communication Book Reservations Accounting 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Will you be catering to tourists or local busine­sses? They must be practical, cost-effective, and streamlined.

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Marketing Book Accounting Procurement 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " NOLA Cuisine at Airport. ” US Foods Scholars.

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Book Reservations Communication Customer Service 118

SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more.

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Blog Travel and Tourism Events Download 59

EATER

OCTOBER 27, 2021

Don’t get used to it,” he once told Mike Ruffino, his composer for No Reservations and Parts Unknown. I had worked as a freelance writer, I had worked as a catering cook and a private cook, and then I spent a number of years as a magazine editor. You want me to get you a taxi, but you’re in a hotel with a very fancy concierge.

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Book Reservations Magazine Definition 122

EATER

DECEMBER 15, 2021

Each of the three-course dishes, served in glass, reusable jars, are prepared by chef Christophe Tinot of the nearby restaurant and catering company Le P’tit Boursault and come with a glass of a different Piot-Sévillano cuvée — that you’ll certainly want to (and should) take home. AR Lenoble. Starting from $26 for lunch).

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Travel and Tourism Training Book Events 107

EATER

AUGUST 30, 2021

Resort” conjures pristine beaches with reservable cabanas, room service delivered with an orchid, spas, and restaurants that will just charge your room, so you needn’t worry about even carrying a wallet on the grounds. Margaritaville does an incredible job of catering to every type of person who might be in Times Square.

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Article Concierge Document Events 145

Modern Restaurant Management

AUGUST 5, 2020

While TouchBistro has previously partnered with providers of loyalty solutions, this acquisition will provide the company with a proprietary solution that is much more deeply integrated into the TouchBistro platform and its ecosystem of products like Online Ordering and Reservations. ” Tyga Bites Launches. .

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Server Marketing Bookkeeping Document 210