Revenue Hub

NOVEMBER 20, 2023

Concierge A concierge helps to make restaurant reservations, arrange tours and book event tickets. Conclusion Increasing hotel revenue requires diversifying your services and catering to a variety of guest preferences and needs. You’re also earning more from a room that would otherwise stay unoccupied.

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Concierge Guest Satisfaction Book Article 86

Hotel Business

NOVEMBER 9, 2023

The CoreSelect solution caters specifically to hotel owners, operators and management companies managing portfolios of one to five hotels, the company reports. The company has introduced technology throughout the application that centers around its M3 Concierge in-app assistance tool. M3 Accounting Services Inc.

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Accounting Concierge Catering Pricing 59

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. And with these systems in place, it has helped the industry with its lingering issue of a reduced pool of employees.

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InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Serviced Apartments

OCTOBER 3, 2023

UK: Cornwall-based self-catering apartment collection Beach Retreats has reported a 12 per cent growth in longer stays of eight nights and more. A study run by Beach Retreats revealed a growing variety in the length of stays during 2023. 40 per cent of guests admitted to checking emails and working for part of their stay.

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Concierge Catering Book Events 52

eZee Absolute

OCTOBER 16, 2023

Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Concierge Services: You can charge by offering premium concierge services, such as arranging restaurant reservations, event tickets, or private tours.

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Concierge Events Book Catering 59

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

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Guest Services Definition Customer Service Concierge 52

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store.

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Guest Services Communication Concierge Guest Satisfaction 98

Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

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Guest Services Concierge Definition Customer Service 95

Serviced Apartments

DECEMBER 15, 2022

Mansio at Th8 is a collection of contemporary, furnished serviced apartments on the beach designed to cater for families. Amenities at the development include a la carte services, a concierge with 24-hour security, a children’s pool and dedicated play area, a beachfront restaurant, and pool.

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Concierge Catering Marketing 52

Serviced Apartments

JANUARY 27, 2023

Claiming to be the first luxury hospitality brand to offer fully furnished leases with all utilities included, along with its dedicated concierge service and guest support, onefinestay’s new collection will be the first of its kind in the Big Apple. From £75,000 per 30 nights. From £58,140 per 30 nights.

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Concierge Housekeeping Catering Marketing 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

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Concierge Travel and Tourism Information Catering 52

Larry Mogelonsky

OCTOBER 25, 2023

Team members from several departments were brought together for brainstorming sessions to develop experiences that cater to different audiences – guests from out of town staying at our hotel, local guests, kids, adults and so on. More surprises in conjunction to the 65 th anniversary of Barbie in 2024 will be announced later this year.

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Housekeeping Concierge Catering Reservations 100

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Evolving expectations — but keep the personal touch Rapidly evolving customer expectations present another significant challenge for hotels.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Revenue Hub

NOVEMBER 4, 2022

The new “bleisure” traveler is looking for more value-added amenities such as ample desk space, contiguous wi-fi to take meetings at the pool or bar, and concierge-assisted access to nearby entertainment. Accommodating New Travelers.

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Concierge Events Budgeting Catering 90

Hotel Business

NOVEMBER 21, 2023

And how do your offerings cater to these travelers, specifically? Additionally, our concierge team is available right at your fingertips through our “Chat Your Service” program, where guests can ask questions, coordinate reservations, or request recommendations through a simple text. Travelers bringing their families on trips?

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Concierge Catering Reservations Accounting 59

Les Roches

JANUARY 24, 2024

Types of hotel designs There are a variety of hotel designs that cater to different prefere­nces and styles. The goal is to cre­ate spaces that not only look appealing but also cater to gue­sts’ needs, help the hotel stand out in a competitive industry and possibly reflect its setting.

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Catering Travel and Tourism Workshop Concierge 52

Hotel Business

MAY 11, 2023

Multilingual support: ChatGPT and similar AI models have the capability to understand and communicate in multiple languages, enabling hotels to provide multilingual support and cater to a diverse range of guests more effectively.

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Revenue Hub

OCTOBER 17, 2023

In 2023, they rolled out their proprietary AI-driven concierge system, named “Aria.” Lavender Heights Resort, Tuscany : Nestled amidst the rolling vineyards of Tuscany, the Lavender Heights Resort caters to a diverse clientele, ranging from honeymooners to corporate retreats.

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Pricing Book Events Catering 94

SiteMinder

FEBRUARY 25, 2024

This strategic positioning not only caters to the practical needs of travellers, ensuring ease of movement and time efficiency, but also immerses them in the local culture, cuisine, and sights. Crowne Plaza Hotels & Resorts : Catered towards business professionals and meetings, providing premium services in major urban centers.

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Catering Budgeting Guest Satisfaction Marketing 52

eZee Absolute

NOVEMBER 8, 2023

Interactive Information and Concierge Services : 5G enables real-time access to a wide range of information and services. By offering 5G-powered services, you cater to their needs and attract a broader range of clientele. These technologies can elevate the entertainment and educational offerings at your hotel.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

InnQuest

JUNE 8, 2023

Gone are those days when a friendly concierge staff was the peak of personalized service. By analyzing data from various sources (online behaviour, social media interactions, and previous purchases), automation AI helps hoteliers create highly personalized offers that cater to specific guest preferences.

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Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

MARCH 23, 2023

More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more. These can include restaurants, bars, ballrooms, and additional services such as laundry or concierge assistance. Impact on the local area Another factor to consider is how both affect the local area.

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Travel and Tourism Concierge Pricing Catering 52

Les Roches

DECEMBER 25, 2022

Hotel businesses want to appeal to as broad a range of guests as possible; but understanding and catering to a key target demographic creates better quality, tailored services. B&Bs cater to short-stay guests in transit or on a holiday tour. Guest demographic. Casino hotels are aimed at guests who enjoy gambling.

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Travel and Tourism Catering Definition Budgeting 52

Les Roches

AUGUST 10, 2023

Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. What are some specialized careers in hospitality and tourism?

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Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

MARCH 16, 2023

Are you passionate about helping people locate high-quality accommodation that caters to their needs? These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Do you dream of a career within the luxury travel sector?

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Travel and Tourism Training Hospitality Management Catering 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.”. Tech will also enable remote concierge services, including food and drink orders through mobile apps. Bots, meanwhile, provide contactless deliveries and check-in and check-out services.

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POS Systems Concierge Communication Housekeeping 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee.

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Customer Service Communication Housekeeping Book 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.” Tech will also enable remote concierge services, including food and drink orders through mobile apps. Bots, meanwhile, provide contactless deliveries and check-in and check-out services.

POS Systems 52

POS Systems Concierge Communication Housekeeping 52

Les Roches

JANUARY 19, 2024

Will you be catering to tourists or local busine­sses? Below is a simplifie­d framework to guide you through the process of creating a successful plan for a small hotel: Executive summary: in this section, provide­ an overview of your hotel’s ope­rating model.

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Marketing Book Accounting Procurement 52

SiteMinder

OCTOBER 11, 2022

For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. For example, if the hotel has an in-house restaurant, they will suggest that they provide the catering for the event. Job titles and roles within the front of house department vary depending on the size and type of hotel.

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Front of House Housekeeping Maintenance Back of House 59

eZee Absolute

OCTOBER 28, 2022

For example, if your guests want to book a cab for airport transfer, they don’t have to call your concierge to check for availability. And to cater to such people, personalization is the key. And if your hotel has WhatsApp integrated , you’re more likely to stand up to your guests’ expectations. Instant notifications.

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Communication Book Reservations Accounting 52

SiteMinder

OCTOBER 10, 2022

Some services and features you can expect to see at five star hotel include: Concierge and reservations desk. Similarly to five star hotels, luxury or world-class service hotels cater to the rich and famous, business executives and so on. Hostels and motels cater for people who are travelling. Valet parking. A doorman or butler.

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Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

JULY 24, 2023

The importance of catering to the needs of hotel guests Catering to the needs of different types of hotel guests is crucial for enhancing the guest experience and driving growth in your hotel business. 71% of business travellers appreciate digital boarding passes, and half want concierge services via their smartphone.

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Budgeting Catering Guest Satisfaction Book 97

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " NOLA Cuisine at Airport.

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Book Reservations Communication Customer Service 98

InnQuest

MARCH 1, 2023

Offer guests greater power over their visit Self-service alternatives like digital check-in, cellular concierge solution, and self-checkout allow visitors to serve themselves instead of standing in line. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.

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Communication Reservations Book Information 219