Hotelogix

NOVEMBER 3, 2023

Assisting your guests with the local taxi service or making arrangements to check in earlier than usual (for e.g. in case their flight arrives early in the morning) will make them feel at home even before they have checked-in. You can create offers out of these and improve your revenue with a robust property management system.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Hotelogix

JANUARY 27, 2024

It helps hoteliers manage everything, especially various service areas like restaurants, bars, spas, or gift shops within their properties. It differs from a Property Management System (PMS), which focuses on hotel operations like room bookings, guest check-ins/outs, and housekeeping management.

POS Systems 147

POS Systems Property Management Housekeeping Information 147

Boutique Hotel News

FEBRUARY 3, 2023

The platform has over 200 integrations including property management systems, booking engines, online reputation monitors, loyalty programs, mobile apps, WIFI portals, pre-check-in systems, digital check-in, and more. ” UMusic Hotels is a joint venture between Universal Music Group and Dakia U-Ventures.

Customer Service 130

Customer Service Book Property Management Marketing 130

InnQuest

MAY 8, 2023

Potential guests are likely to search for reviews before making a booking decision and a large percentage of them will base their decision on these reviews. When guests read positive reviews, they are more likely to trust your hotel and feel confident in their decision to book a room.

Book 222

Book Blog Customer Service Property Management 222

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Demo Book 130

InnQuest

AUGUST 15, 2023

Look no further; here’s everything you should know about the world of hotel channel management and more. The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. This is why hotel channel manager software is in demand nowadays.

Reservations 130

Reservations Book Property Management Pricing 130

Hotelogix

JANUARY 30, 2024

Source of Business Report This report provides detailed insights into every source of business your hotel receives, including walk-ins, direct bookings through your brand website, and indirect bookings via Online Travel Agencies (OTAs) and Travel Agents (TAs). Benefits of these reports Here they are. So what's the solution?

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Hotel Business

DECEMBER 12, 2023

Stayntouch , a cloud hotel property management systems (PMS) company, has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth , the technology growth investing arm of Sixth Street. In October 2022, the company launched Stayntouch 2.0,

Front Desk Operations 95

Front Desk Operations Property Management Customer Service Reservations 95

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

NOVEMBER 13, 2023

To combat this, hotel revenue managers devise an overbooking strategy that aims at profit maximization What is overbooking in a hotel ? Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. It also increases your profit margin.

Book 147

Book Reservations Training Customer Service 147

Boutique Hotel News

MARCH 15, 2023

UK: eviivo, a hospitality software company known for its property management system, eviivo Suite and mobile app , has announced the launch of eviivo Collective to recognise unique, notable and luxury independent properties worldwide. ” All eviivo properties worldwide are automatically part of eviivo Collective.

Property Management 130

Property Management Book Customer Service Catering 130

InnQuest

JANUARY 26, 2023

Hotel management solutions give hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences. Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

STAAH

JANUARY 29, 2024

STAAH, a leading global provider of hotel guest acquisition and management technology, has announced completion of its integration with Holidu, a German vacation rental platform that booked 1.5 Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. million guests in 2023.

Book 77

Book Catering Customer Service Business Development 77

Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

Property Management 99

Property Management Article Server Customer Service 99

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

Book 223

Book Marketing Customer Service Reservations 223

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Streamlined Reservation and Booking Processes: Chatbots are excellent at simplifying the booking process. Where Can Hotels Deploy Chatbots?

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Revenue Hub

DECEMBER 8, 2022

From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Booking Confirmation Email. Booking Confirmation Email. Booking confirmations should be sent immediately after a guest makes a booking.

Reservations 81

Reservations Book Information Article 81

InnQuest

APRIL 5, 2023

And that’s where yield management comes in. It enables hotels to achieve this goal by analyzing data such as occupancy rates, booking trends, and seasonal patterns to adjust prices and inventory. Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing.

Pricing 220

Pricing Book Blog Marketing 220

SiteMinder

JUNE 6, 2023

It is also the charming atmosphere in this family-run property that has guests return. We spoke to owner and property manager Jan Wichmann to find out how he made his online distribution more efficient with the help of SiteMinder and managed to keep up an impressive surge in direct bookings.

Book 52

Book Customer Service Property Management 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

Hotel Owner

SEPTEMBER 25, 2023

What was sparked back then, was a desire to create a reliable, cost effective and a simple Property Management System that delivered and competed with the best. Long gone are the days where hotels manage bookings on an Excel spreadsheet, however I do know of a couple that still do!

Book 93

Book Events Definition Customer Service 93

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. On-property guest communications are often conducted in person or over the phone.

Communication 219

Communication Reservations Book Information 219

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

InnQuest

JULY 11, 2022

The digitalization of modern life has led to an enormous rise in the number of online bookings due to several factors, the primary ones being its convenience and cost-effectiveness. Employed intelligently, online advertising campaigns can boost direct bookings for your hotel considerably and fetch you a great return on investment.

Marketing 130

Marketing Travel and Tourism Definition Book 130

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. weather, events) and market trends to predict future booking demands. For a quick demo, click here.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

JULY 23, 2023

Availability: The dates when the property is open for bookings, indicating its current and future availability. Reviews: Feedback and ratings from previous guests, giving insights into the property’s quality and the host’s hospitality. Table of contents Why should hotels create a listing on Airbnb?

Book 52

Book Information Accounting Pricing 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. He’s designed to respond within a few seconds.

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

MARCH 16, 2023

A hotel reservation system, or hotel reservation software, is a technology platform that enables hoteliers to accept direct bookings through the hotel’s website and through various distribution channels. Any kind of hotel booking reservation system should easily integrate with the accommodation provider’s existing technology infrastructure.

Reservations 52

Reservations Book Server Information 52

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Your property management system (PMS) should make daily operations smoother and more efficient for your staff. Unfortunately, forty-three percent of the respondents who did receive training said it wasn’t effective.

Housekeeping 79

Housekeeping Training Reservations Sanitation 79

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 11, 2023

Because they include the running and management of all aspects of a hotel, jobs in hotel management are extremely diverse. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40