Metasphere

AUGUST 11, 2023

These profiles encompass preferences, booking history, feedback, and other relevant information. By understanding guest preferences and behaviors, hotels can deliver highly personalized experiences , such as personalized recommendations, room preferences, and tailored services.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

STAAH

DECEMBER 10, 2023

Increasing online bookings with a channel manager As you would expect of the Asian tourist Mecca of Langkawi, The Smith House’s target guests lay beyond the shores of Thailand. People spending hours updating online channels with rates and availability would hamper this service build-up.

Book 82

Book Demo Pricing Guest Services 82

STAAH

OCTOBER 9, 2022

Boutique and luxury hotel group, juSTa, leverages the STAAH booking engine’s pooled inventory system to grow direct bookings. Looking for group-level efficiencies and a boost in direct bookings. The pooled inventory feature distributes available inventory to all channels in a manner that optimises bookings.

Book 82

Book Customer Service Reservations Marketing 82

STAAH

JUNE 11, 2023

STAAH helps Bernardos Lantia Hotel expand its online reach, reduce admin time and boost bookings. A shift away from manual bookings was critical Just like all forward-looking properties around the world, Bernardos Lantia Hotel wanted to prioritise guest experience and move into the modern world when it came to distribution and bookings.

Book 87

Book Customer Service Training 87

STAAH

OCTOBER 10, 2023

In the age of digital word-of-mouth, the impact of online guest reviews on your bookings cannot be overstated. It’s evident that negative reviews can significantly influence potential bookings. Rude or Unhelpful Staff: Guests expect a warm and hospitable experience when booking a property.

Book 93

Book Customer Service Reservations Communication 93

STAAH

MAY 14, 2023

On the hunt for an integrated technology partner The Edge Hospitality group wanted to focus on direct bookings and needed a booking engine to fulfil this need. The STAAH Booking Engine was aesthetically pleasing and highly flexible to fit into the unique needs of both properties. “We

Book 100

Book Customer Service Accounting Marketing 100

Revenue Hub

APRIL 26, 2023

Current use cases for generative artificial intelligence may seem limited and a bit ad-hoc, but a big explosion in use cases over the next year is the expectation, according to researchers, with customer service a prime target. It is ingrained in the customer journey at every step on our platform.”

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Book Customer Service Article Information 82

Revenue Hub

NOVEMBER 23, 2022

Eighty-three percent of US travelers would rather book online, but that leaves approximately a fifth who would not. In this digital era, front desk agents can’t be blamed for assuming that customers who call have already done their research online – in many cases this is correct. Ask for the booking.

Book 77

Book Reservations Property Management Article 77

Revenue Hub

NOVEMBER 16, 2022

Here’s where the good part comes in – by knowing what they are searching for when reading reviews, you can provide the information they need and facilitate their booking decision. If we don’t show both positive and negative reviews, travelers will be more likely to book via OTAs. Customer Service (80%).

Book 72

Book Information Maintenance Article 72

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. This includes everything from online booking systems and inventory management to customer relationship management tools. Book a demonstration of our award-winning hotel management software here.

Customer Service 224

Customer Service Training Guest Satisfaction Property Management 224

Hospitality Net

MAY 1, 2024

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey.

Customer Service 73

Customer Service Information Book 73

Revenue Hub

MARCH 1, 2024

NB: This is an article from Switchfly Subscribe to our weekly newsletter and stay up to date Chatbots are transforming the travel industry’s approach to loyalty and rewards programs by streamlining customer service and offering personalized interactions, promising a future where customer satisfaction is met and exceeded.

Customer Service 99

Customer Service Article Catering Book 99

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Demo Book 130

Revenue Hub

JANUARY 12, 2024

NB: This is an article from Mews It’s all about creating a personalized experience for guests to exceed their expectations and build customer loyalty. Personalization extends across all touchpoints: customer service, the technology you use, guest feedback and employee training, as well as community.

Customer Service 94

Customer Service Concierge Article Training 94

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. Please review your booking details below. That’s because emails are one of the most efficient ways to communicate with guests. Dear [Name], Thank you for choosing [Hotel Name]!

Communication 102

Communication Reservations Customer Service Article 102

InnQuest

MAY 8, 2023

Potential guests are likely to search for reviews before making a booking decision and a large percentage of them will base their decision on these reviews. When guests read positive reviews, they are more likely to trust your hotel and feel confident in their decision to book a room.

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Book Blog Customer Service Property Management 222

Revenue Hub

MAY 2, 2024

NB: This is an article from The Hotels Network , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date This article explores the impact of these technologies on the booking journey and 2024’s hospitality landscape, based on THN’s Chief Experience Officer Michael J.

Information 94

Information Article Book Customer Service 94

Hotel Business

JANUARY 31, 2023

Making the way back to 2019 levels On average, travel buyers estimate their companies’ current domestic business travel bookings have returned to 67% of pre-pandemic 2019 levels (up from 63% in GBTA’s October poll). The post GBTA poll: Bookings, spending, optimism on upswing appeared first on hotelbusiness.com.

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Book Budgeting Customer Service Accounting 59

Revenue Hub

FEBRUARY 5, 2024

Focusing on necessary visual elements and forgoing the extras that offer little value creates a clear path for guests to book their room or learn more about the resort’s offerings. Strategically placed white space guides visitors to the hotel’s logo or booking form, and navigation menus allow anyone to explore the property, frustration-free.

Customer Service 89

Customer Service Book Article Communication 89

Hotelogix

JANUARY 30, 2024

Source of Business Report This report provides detailed insights into every source of business your hotel receives, including walk-ins, direct bookings through your brand website, and indirect bookings via Online Travel Agencies (OTAs) and Travel Agents (TAs). Benefits of these reports Here they are.

Housekeeping 147

Housekeeping Reservations Budgeting Book 147

Boutique Hotel News

FEBRUARY 3, 2023

The platform has over 200 integrations including property management systems, booking engines, online reputation monitors, loyalty programs, mobile apps, WIFI portals, pre-check-in systems, digital check-in, and more. UMusic Hotels will now be able to use PUSHTech’s solutions to increase direct bookings and build strong customer profiles.

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Customer Service Book Property Management Marketing 130

Modern Restaurant Management

JANUARY 4, 2021

He went from bored to booked… and soon opened up other locations. I suggested she run in a local coupon book, and she joked it would be a “going out of business” sale. Now the question was how to keep those repeat customers. Focus on Customer Service and Personalized Experiences.

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Customer Service Book Marketing 208

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. Online Booking Engine Who doesn’t love booking online? As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too. Surprisingly, this wasn’t too long ago!

Communication 95

Communication Book Reservations Article 95

eHotelier

AUGUST 20, 2023

A hotel sales strategy is a plan of action designed to increase hotel revenue and bookings. It involves identifying target markets, setting sales goals, and creating a plan to achieve those goals.

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Book Marketing Customer Service 246

Hotelogix

NOVEMBER 13, 2023

Overbooking in hotels or double booking occurs when a hotel allows booking for more rooms than what is available on any given night. In this scenario, the bookings continue despite no availability of rooms. This is possible because all available rooms are booked to ensure full occupancy at all times.

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Book Reservations Training Customer Service 147

Hotelogix

NOVEMBER 19, 2023

You can increase your rate and occupancy as many people will be looking to book their accommodations.   Your guest service standards: They significantly influence hotel occupancy rates. This word-of-mouth advertising can lead to more bookings and increased occupancy rates. It, too, will lead to less bookings and occupancy.

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Book Pricing Events Guest Services 147

Hotel Owner

NOVEMBER 24, 2022

Independent family-owned hospitality group, Daish’s Holidays has strengthened the customer service team at its Bournemouth head office with six new recruits, almost doubling the team. To accommodate increased demand, the new recruits join the now 15-strong customer service team as reservation advisors.

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Customer Service Reservations Book 105

Revenue Hub

MARCH 18, 2024

It involves collecting, processing, and analyzing data to gain insights that can inform decision-making, improve customer service, optimize operations, and enhance the overall guest experience. Understanding these segments allows for more targeted marketing and customized service offerings. Is it essential?

Travel and Tourism 87

Travel and Tourism Customer Service Guest Satisfaction Article 87

Hospitality Magazine

FEBRUARY 6, 2023

Double down on customer service, removing friction and delays. Part of this is a boost to staff training: start with tray skills and simple sales scripts, then find ways to make service faster. If you’re already using online rostering and booking services, integrate them with bookkeeping, payroll and marketing.

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Bookkeeping Pricing Book Budgeting 162

Revenue Hub

JULY 3, 2023

Some common causes of hotel cancellations include travel uncertainties, changes in personal plans, dissatisfaction with booking details, or unforeseen emergencies. Flexible policies not only enhance guest satisfaction but also incentivize them to retain their bookings rather than canceling.

Guest Satisfaction 92

Guest Satisfaction Communication Book Customer Service 92

STAAH

FEBRUARY 18, 2024

Breakas Hotel is revolutionizing its distribution and revenue management strategy with bookings increasing four times since moving to STAAH. A need to accelerate direct bookings Prior to STAAH , Breakas operated with a high subscription fee model by its channel manager and booking engine.

Definition 80

Definition Book Pricing Customer Service 80

Hotel Business

FEBRUARY 15, 2024

Additionally, hotels can offer greater personalization when rewarding guests based on their status by allowing guests to make customized selections during the booking process, giving them more opportunities to provide feedback and allowing them to choose the support channels they prefer when they need customer service.

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Customer Service Book Marketing 69

Les Roches

MARCH 11, 2024

A travel consultant, also known as a travel agent or travel advisor, plays a multifaceted role in the travel industry, assisting clients with planning and booking various travel arrangements. What does a travel consultant do?

Travel and Tourism 52

Travel and Tourism Customer Service Training Reservations 52

Boutique Hotel News

NOVEMBER 2, 2022

Guests are accustomed to – and expect – personalised services. Whether grocery shopping at Fortnum & Mason or configuring a custom Lamborghini online, luxury retailers have transferred supreme face-to-face customer service into engaging, awe-inspiring digital shopping experiences. .

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Book Customer Service Pricing Events 130

PhocusWire

JANUARY 27, 2023

Founded in 2020, the London-based company aims to make it easier for travelers to communicate with airlines while on the go, including for booking inquiries and customer service issues.

Customer Service 79

Customer Service Communication Book 79

STAAH

JANUARY 29, 2024

STAAH, a leading global provider of hotel guest acquisition and management technology, has announced completion of its integration with Holidu, a German vacation rental platform that booked 1.5 Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. million guests in 2023.

Book 78

Book Catering Customer Service Business Development 78

Revenue Hub

OCTOBER 9, 2023

Subscribe to our weekly newsletter and stay up to date Why Bing Hotel Ads Matter Direct Bookings is gaining popularity due to several advantages. These include potential cost savings, flexible cancellation options, enhanced customer service, and the ability to offer personalized recommendations based on customer preferences.

Marketing 92

Marketing Book Article Customer Service 92