Revenue Hub

APRIL 2, 2024

At the heart of every great hospitality organization is a great property management system (PMS). NB: This is an article from Infor Subscribe to our weekly newsletter and stay up to date However, the role of property management systems is evolving. In fact, the hotel PMS market size was estimated at USD 7.15

Property Management 101

Property Management Article Server Customer Service 101

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

Property Management 130

Property Management Guest Satisfaction Hospitality Management Customer Service 130

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Demo Book 130

Revenue Hub

APRIL 29, 2024

When selecting a channel manager, you can take into account elements like: Economy of scale Usability Standard of customer service Inventory Control The property manager can show all available rooms across all channels thanks to inventory management, which helps to prevent overbooking.

Reservations 103

Reservations Book Article Pricing 103

InnQuest

MAY 8, 2023

By responding to reviews, you can thank guests for their feedback, address any concerns they may have and showcase your commitment to customer service. Provides Valuable Feedback: Lastly, online reviews provide valuable feedback for your hotel, allowing you to improve your services and facilities.

Book 222

Book Blog Customer Service Property Management 222

Boutique Hotel News

MARCH 15, 2023

UK: eviivo, a hospitality software company known for its property management system, eviivo Suite and mobile app , has announced the launch of eviivo Collective to recognise unique, notable and luxury independent properties worldwide. ” All eviivo properties worldwide are automatically part of eviivo Collective.

Property Management 130

Property Management Book Customer Service Catering 130

InnQuest

JANUARY 26, 2023

Streamline Daily Operations Automated hotel management solutions communicate and update users and hoteliers as and when rooms are reserved, helping guests make direct bookings via the hotel’s website, third-party portals, or RFP management solutions. Book a demonstration of our award-winning hotel management software here.

Reservations 136

Reservations Housekeeping Property Management Book 136

Hotel Business

JANUARY 30, 2023

In his new role, Panzer will oversee the development of Atrium’s design and project management strategies to facilitate the company’s capital investment objectives. He will also oversee the capital planning function and facilities management of all properties managed by the company and affiliates. “As

Facility Management 111

Facility Management Maintenance Customer Service Property Management 111

Hotelogix

JANUARY 30, 2024

Improve guest experiences: Analyze guest feedback from reports to customize services, ensuring memorable stays and repeat visits. However, it would be difficult to generate these insightful reports if you manually manage your property. So what's the solution?

Housekeeping 148

Housekeeping Reservations Budgeting Book 148

STAAH

JANUARY 29, 2024

“We wanted to partner with STAAH to gain the opportunity of connecting directly with the vacation rentals managers who trust in the technology and innovation of STAAH,” says Enrique Planas, Head of Business Development from Holidu. Direct communication with customers is enabled post booking.

Book 77

Book Catering Customer Service Business Development 77

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. To sum up, the benefits of automation in hotels and motels are: Improved customer service. What is Hotel Automation?

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. With proper integration of a hotel property management system, channel manager and revenue management system, you can easily predict and manage overbookings. 

Book 148

Book Reservations Training Customer Service 148

Revenue Hub

NOVEMBER 23, 2022

An automated property management system helps staff handle enquiries efficiently and confidently. This allows you to build rapport by using their name and look the customer up in your property management system, so you can welcome back repeat guests. Use Basic Sales Tactics. Listen to the caller’s request.

Book 78

Book Reservations Property Management Article 78

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience? A delightfully easy Book Now button.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

MAY 19, 2023

Addressing payments systems is where hotels can really bring their A-game and drive loyalty, and it comes down to embedding payments into the property management system (PMS). This time saved also means hotel staff can focus on doing what they do best – delivering the highest-quality customer service.

Customer Service 101

Customer Service Property Management Pricing 101

Revenue Hub

DECEMBER 8, 2022

Then, keep reading to discover how a property management system like WebRezPro can automate the process of sending these important emails, saving you hours of time and ensuring every guest receives the right information at the right time. Subscribe to our weekly newsletter and stay up to date.

Reservations 83

Reservations Book Information Article 83

SiteMinder

JUNE 6, 2023

It is also the charming atmosphere in this family-run property that has guests return. We spoke to owner and property manager Jan Wichmann to find out how he made his online distribution more efficient with the help of SiteMinder and managed to keep up an impressive surge in direct bookings. The setup was super easy.

Book 52

Book Customer Service Property Management 52

Hotel Owner

SEPTEMBER 25, 2023

What was sparked back then, was a desire to create a reliable, cost effective and a simple Property Management System that delivered and competed with the best. This combined with exceptional customer service and support, as well as being a company that really does listen to its clients.

Book 93

Book Events Definition Customer Service 93

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. Another key benefit of chatbot AI in the hospitality industry is instant responses. For a quick demo, click here.

Maintenance 135

Maintenance Guest Satisfaction Pricing Marketing 135

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

InnQuest

FEBRUARY 3, 2023

Prioritize the guest experience and genuinely provide exceptional customer service. Understanding your customers is crucial. An effective property management system can help you provide insights into your guests and carve out the right offers for them.

Book 220

Book Reservations Communication Pricing 220

Serviced Apartments

NOVEMBER 3, 2022

New Zealand: Auckland-based luxury short- to long-term rental property management company The Urban Butler has announced the completion of its Series A capital raise as it seeks to redefine the New Zealand accommodation market. The funding round was led by business strategy and investment firm, Greenhouse Capital.

Customer Service 52

Customer Service Property Management Marketing 52

InnQuest

JULY 11, 2022

Its highly interactive nature engenders customer engagement and yields extraordinary results for businesses in the hospitality industry. Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience.

Marketing 130

Marketing Travel and Tourism Definition Book 130

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

InnQuest

APRIL 5, 2023

Yield management also allows hotels to focus on other aspects of their business, such as customer service and marketing. Better Insights into Business Performance Yield management also provides hotels with better insights into their business performance.

Pricing 220

Pricing Book Marketing Blog 220

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

InnQuest

OCTOBER 25, 2023

24/7 Customer Support: Customer service chatbots ensure round-the-clock support for guests. They can address a wide range of inquiries, from room service requests to information about local attractions. Book a demonstration of our award-winning hotel management software here.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

Book 223

Book Marketing Customer Service Reservations 223

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

InnQuest

OCTOBER 5, 2022

This automation feature takes the basic-level workload off your staff and allows them to focus on more important tasks, such as providing exceptional customer service. To be precise, the customers can check out any selling packages, suite upgrades, or active seasonal offers/discounts at one go via the engine.

Book 217

Book Pricing Reservations Information 217

Hotelogix

NOVEMBER 3, 2023

Assisting your guests with the local taxi service or making arrangements to check in earlier than usual (for e.g. in case their flight arrives early in the morning) will make them feel at home even before they have checked-in. You can create offers out of these and improve your revenue with a robust property management system.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Your property management system (PMS) should make daily operations smoother and more efficient for your staff. Unfortunately, forty-three percent of the respondents who did receive training said it wasn’t effective.

Housekeeping 81

Housekeeping Training Reservations Sanitation 81

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 83

Property Management Front Desk Operations Pricing Reservations 83

Les Roches

JULY 11, 2023

These will boost your chances of securing a hotel management job, as you’ll be able to demonstrate you have industry knowledge, can use software such as property management systems (PMS) and have hands-on experience of working as part of a team.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Front of office functions. Housekeeping department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Property management A.I

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52