Hotel Business

DECEMBER 12, 2023

Stayntouch , a cloud hotel property management systems (PMS) company, has secured $48 million in financing in a strategic growth equity investment led by Sixth Street Growth , the technology growth investing arm of Sixth Street. In October 2022, the company launched Stayntouch 2.0, In October 2022, the company launched Stayntouch 2.0,

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Front Desk Operations Property Management Customer Service Reservations 95

InnQuest

JANUARY 26, 2023

Hotel management solutions give hoteliers easy-to-use tools that streamline and automate their operations and improve guest experiences. Applications of such solutions involve booking engine s, hotel CRM , channel managers, revenue management systems (RMS), etc.

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Reservations Housekeeping Property Management Book 136

Hotelogix

JANUARY 31, 2024

It's not just about the amenities or the quality of the room; it's about the entire journey of your guests, from the moment they consider booking to the moment they leave your property and even beyond. It includes browsing for options, reading reviews, and making reservations.

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Guest Services Customer Service Demo Book 130

InnQuest

OCTOBER 25, 2023

They not only enhance guest experiences and drive bookings but also streamline processes, offering a valuable solution to the perpetual staffing challenges in the hospitality industry. Initially, basic chatbots were utilized for answering common inquiries, supplying fundamental hotel details, and facilitating room reservations.

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Guest Satisfaction Reservations Book Information 130

InnQuest

AUGUST 25, 2022

GuestTouch, a leading guest experience and reputation management solution for hotels has announced a partnership with InnQuest to provide hotels with integrated guest services. Its products include hotel property management software , channel management system , and hotel customer relationship management systems.

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Property Management Guest Satisfaction Hospitality Management Customer Service 130

InnQuest

FEBRUARY 3, 2023

Upselling is most effective if you know about the customer’s interests and what they might value. Upselling in hotels could be beneficial since it enables hotels to generate additional revenue from every booking they receive. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

DECEMBER 8, 2022

From booking through to check-out, hotel emails are an extension of your front desk, providing information your guests need and opportunities to enhance their stay, and making them feel valued. Booking Confirmation Email. Booking Confirmation Email. Booking confirmations should be sent immediately after a guest makes a booking.

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Reservations Book Information Article 83

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

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Housekeeping Book Guest Satisfaction Information 130

InnQuest

DECEMBER 21, 2022

Before we delve into why KPIs are important, let’s understand what it stands for: Key performance indicators are a set of specific, measurable values that companies use to track and assess how close they’ve reached towards achieving key objectives — from sales and marketing to product development and customer service perspectives.

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Book Marketing Customer Service Reservations 223

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. This form of free advertising is a sure way to drive up bookings.

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Communication Customer Service Guest Satisfaction Book 130

Hotel Owner

SEPTEMBER 25, 2023

What was sparked back then, was a desire to create a reliable, cost effective and a simple Property Management System that delivered and competed with the best. Long gone are the days where hotels manage bookings on an Excel spreadsheet, however I do know of a couple that still do!

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Book Events Definition Customer Service 93

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

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Housekeeping Property Management Book Reservations 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

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Travel and Tourism Book Housekeeping Customer Service 59

InnQuest

JULY 11, 2022

The digitalization of modern life has led to an enormous rise in the number of online bookings due to several factors, the primary ones being its convenience and cost-effectiveness. Nowadays, most customers prefer to check out a hotel’s website before making a reservation. to engage the customers and boost sales.

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Marketing Travel and Tourism Definition Book 130

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

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Travel and Tourism Book Housekeeping Customer Service 52

Revenue Hub

DECEMBER 12, 2022

To prevent this, give staff the training and resources they need to deliver excellent customer service. . Make a reservation at your property or have a friend do so for you, so you can check the kind of service you receive and make suggestions for improvement. Not only that, but you can also reward a job well done.

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Housekeeping Training Reservations Sanitation 81

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. weather, events) and market trends to predict future booking demands. For a quick demo, click here.

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Maintenance Guest Satisfaction Pricing Marketing 135

SiteMinder

OCTOBER 11, 2022

Reservations agent. Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). As the main guest service department in a hotel, front office functions include: Answering phones. Management department.

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Front of House Housekeeping Maintenance Back of House 59

SiteMinder

JULY 23, 2023

Availability: The dates when the property is open for bookings, indicating its current and future availability. Reviews: Feedback and ratings from previous guests, giving insights into the property’s quality and the host’s hospitality. Table of contents Why should hotels create a listing on Airbnb?

Book 52

Book Information Accounting Pricing 52

SiteMinder

FEBRUARY 25, 2024

What is a hotel booking plugin? Direct booking plugins are apps that will further reduce your reliance on OTAs by bringing more features and greater functionality to your existing booking engine. Table of contents Why are booking plugins so powerful? Many hotel booking plugins help with: Easy mobile bookings.

Book 52

Book Reservations Pricing Communication 52

InnQuest

AUGUST 15, 2023

Look no further; here’s everything you should know about the world of hotel channel management and more. The hospitality industry is experiencing a constant surge in online hotel bookings in today’s fast-paced and interconnected world. This is why hotel channel manager software is in demand nowadays.

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Reservations Book Property Management Pricing 130

Les Roches

AUGUST 10, 2023

Tourism offers many job roles with the chance to travel, meet new people and create excellent customer experiences. Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills.

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

MARCH 16, 2023

What is a Hotel Reservation System? A hotel reservation system, or hotel reservation software, is a technology platform that enables hoteliers to accept direct bookings through the hotel’s website and through various distribution channels. Generally, there are 2 major types of hotel booking reservation systems: 1.

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Reservations Book Server Information 52

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

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Property Management Front Desk Operations Pricing Reservations 83

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. On-property guest communications are often conducted in person or over the phone.

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Communication Reservations Book Information 219

SiteMinder

NOVEMBER 24, 2023

With the title, “Our Growth Has Been Inseparable from SiteMinder’s Support”, the revenue manager of a US-based 500+ room resort writes this comprehensive SiteMinder review: “The remarkable ease of use for the booking engine, channel manager and metasearch, and the swift issue resolution make my experience with this system highly satisfying.

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Reservations Book Information Definition 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Olo Releases Serve.

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Marketing Information Scheduling Download 154