InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online.

Housekeeping 130

Housekeeping Book Guest Satisfaction Information 130

eZee Absolute

AUGUST 29, 2023

Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. In this blog, I have listed the most essential segments of hotel operations that must be improved to enhance the guest experience. Let me get that for you.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

OCTOBER 11, 2022

Reservations agent. As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

Les Roches

JUNE 7, 2023

Front desk and reservations roles such as receptionists, front desk agents, and reservations agents. Food and beverage service roles such as bartenders, waiters, hosts, and hotel bar and restaurant hosts.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members. Distribution channels principally include online travel agencies or direct bookings through your website or booking call centers.

Marketing 52

Marketing Book Accounting Procurement 52

eZee Absolute

NOVEMBER 16, 2022

You could use it to enter your booking details, verify your ID, and make the payment, and there — “this is your keycard”, and you are simply done with the check-in. It eliminates the need for the front desk as it handles bookings, check-ins/outs, provides room keys, processes payments, and such likes. Looks like a dream?

Front Desk Operations 52

Front Desk Operations Guest Satisfaction Blog Book 52

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

Communication 219

Communication Reservations Book Information 219

SiteMinder

APRIL 11, 2024

Listing on Airbnb can be a more cost-effective marketing strategy compared to traditional advertising, with fees primarily commission-based, aligning costs directly with bookings. Typically, Airbnb charges hosts (which would include hotels) a 3% fee per booking. Cost-effective marketing. Meeting expectations.

Book 98

Book Pricing Marketing Information 98