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Maestro unveils 2024 tech roadmap

Hotel Business

Mobile tools, such as check-in/out, digital room keys, digital concierge services, workflow automation, digital payments and even robotics are positively impacting loyalty in many ways. “Hoteliers are telling us they are looking for newer ways to increase loyalty among guests and employees this year,” said Warren Dehan, president, Maestro.

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Everything You Need To Know About Hotel Operations Management

InnQuest

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Adopt cloud-based solutions for scalability and flexibility.

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Automation in the Hotel and Motel World

InnQuest

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Automated housekeeping processes. Hotel housekeeping management systems work by tracking the status of each room in the hotel. Digital folders.

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A comprehensive overview of job positions within a hotel

SiteMinder

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Duties include greeting guests, making bookings, taking phone requests and managing complaints. The concierge’s job is to greet guests and assist with queries. Reservation agent. Assistant hotel manager.

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A Roadmap to Enhanced Hotel Operations: 10 Strategic Insights

eZee Absolute

With countless operations starting from housekeeping to revenue management, hoteliering is a hectic task and the essence of perfection is often lost. From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest.

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How to make pop-up hotels work for your portfolio

Hotel Owner

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels. This will help manage expectations and avoid conflicts.

Concierge 105
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A guide to hotel departments, operational areas and building functions

SiteMinder

Reservations agent. Taking reservations or bookings over the phone. Assisting guests with changes to their bookings. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding.