Revenue Hub

OCTOBER 25, 2023

Hotels using advanced revenue management technology can quickly adjust rates hundreds or even thousands of times each day based on more frequent trends and booking behavior updates. When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment.

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Book Housekeeping Maintenance Information 93

SiteMinder

AUGUST 29, 2023

Hotel operating costs Hotel operating costs encompass a wide array of expenses, from staff salaries, utility bills, and maintenance to marketing, guest amenities, and food & beverage supplies. Maintenance and Repairs Hotels must be in top condition to ensure guest satisfaction.

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Housekeeping Guest Satisfaction Book Maintenance 52

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs?

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Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. In-stay: guest’s arrival through to departure where expectations meet reality.

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Book Communication Housekeeping Article 82

Les Roches

AUGUST 12, 2022

You’ll need to be great at multi-tasking, working under pressure, be an excellent communicator , a stickler for the finer details and a first-rate problem solver. They’ll oversee business maintenance, deal with contractors, housekeeping and resolve any property-related customer complaints. What are the types of hotel management?

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Communication Housekeeping Customer Service Training 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. work hours.

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Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

OCTOBER 11, 2022

Hotel management software is technology that allows hotel operators and owners to streamline their administrative tasks while also increasing their bookings in both the short and long-term. Management software that is integrated with a website builder allows you to accept direct online bookings and develop a user-friendly website.

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Housekeeping Property Management Book Reservations 52

eZee Absolute

NOVEMBER 8, 2023

A survey conducted by Hotel Internet Services found that 85% of guests reported that the quality of the hotel’s Wi-Fi affected their decision to book a specific hotel location or brand. Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Get my point?

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Guest Services Guest Satisfaction Concierge Housekeeping 66

SiteMinder

JANUARY 8, 2024

Property management: From gardening to repairs, managing property maintenance is a key task within any hotel business. Housekeeping management: Rostering housekeeping staff, and ensuring they know when and where to clean, can be a surprisingly tricky and time-consuming job. work hours.

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Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

JANUARY 8, 2024

From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. Cost-efficiency By automating tasks such as booking management and front desk services, companies can reduce labor costs. In addition, keyless entry syste­ms are convenient and se­cure for many guests.

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Revenue Hub

DECEMBER 8, 2023

This necessitates a shift to technology infrastructure that supports keyless room entry, virtual check-ins, guest notifications, mobile tipping, and bookings. Thankfully, hospitality innovations have been shown to reduce weekly hours for front desk and housekeeping staff by up to 18%.

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SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills. Hotel housekeeping interview questions. In depth interview questions.

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Housekeeping Customer Service Communication Concierge 52

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Think of sending a welcome email (providing basic information and confirming their booking) followed by an email shortly before the guest´s arrival (directions to the hotel, parking information, things to do, products and services in the hotel incl. Housekeeping . bookable options).

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Communication Housekeeping Information Article 52

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Some companies might also charge additional fees for services such as cleaning, maintenance, and special guest services.

Property Management 52

Property Management Maintenance Communication Housekeeping 52

SiteMinder

SEPTEMBER 13, 2022

Different areas across a hotel’s operations benefit from using SOPs in different ways: there are the customer-facing front-office, sales and marketing and F&B operations, and back-of-house operations including housekeeping, maintenance, food production teams and beyond. Decide what needs an SOP and what does not.

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Document Training Reservations Information 75

Les Roches

OCTOBER 30, 2023

Online travel agencies (OTAs) and booking platforms have revolutionized the way guests make reservations, offering greater convenience and access to a wide range of accommodation options. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses.

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Concierge Travel and Tourism Information Catering 52

eZee Absolute

NOVEMBER 19, 2023

Every hotel requires quality staff on all fronts; be it administration, maintenance, kitchen, housekeeping, or frontdesk. Online deals are booked by genuine guests and major transactions are paid in advance. Housekeeping issues Challenge Cleanliness is a basic requirement of every guest.

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SiteMinder

DECEMBER 20, 2023

No matter which definition you use, the ultimate goal of all hotel businesses is the same: to attract more guests, fill more rooms, and maximise the value of every booking. For example, increasing web traffic by 50% and direct bookings by 15%) When do you want all this to happen? Where do you want to be? Within the next 12 months?

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Book Housekeeping Pricing Communication 59

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Restaurant employee (host, server etc.):

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Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Housekeeping & Maintenance: Guest perceptions of a hotel are heavily influenced by the cleanliness and maintenance of rooms and common areas. Restaurant employee (host, server etc.):

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

eZee Absolute

DECEMBER 27, 2022

Communicate with guests. These are designed to enhance the guest experience by providing personalized recommendations and services, such as booking activities or ordering room service. One option is to implement automation in a specific department or function, such as reservations or housekeeping. Communicate with guests.

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Training Reservations Communication Property Management 59

Revenue Hub

MAY 15, 2023

This article will examine how to eliminate friction, increase personalization, and drive conversions at every stage of the guest journey, from booking, to the guest welcome, to payments and dining, to the guest departure. Make it easy for guests to book direct. Of course, eliminating friction does not end at booking.

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Book Article Information Housekeeping 66

Metasphere

MARCH 27, 2022

Housekeeping and Maintenance - Assign tasks to housekeepers and the maintenance team. It helps hoteliers manage reservation, housekeeping, and other administrative tasks. One-way interface receive information from the PMS system, but cannot communicate back to it. Now as you may have already figured out.

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Housekeeping Information Maintenance Reservations 52

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

One second you might be doing administrative work – the other – helping out with housekeeping getting rooms ready for the next arrivals. Communication, being able to communicate your goals and how the hotel is performing is crucial to the development of your business. Exactly what will be driving your demand?

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Definition Marketing Budgeting Article 52

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. For example; room cleaning, maintenance tasks, communication.”

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Blog Travel and Tourism Events Download 59