InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. Book a demonstration of our award-winni ng hotel management software here.

Property Management 130

Property Management Catering Housekeeping Maintenance 130

Revenue Hub

MAY 26, 2023

In simple words, enhancing guest experience can lead to stronger brand value, more sales, and increased revenue. What are the 3 Important Components of Guest Experience? Communication Your guests want to be informed and heard, and they want their preferences to be considered.

Housekeeping 92

Housekeeping Reservations Communication Article 92

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Cleanliness.

Communication 130

Communication Customer Service Guest Satisfaction Book 130

SiteMinder

OCTOBER 11, 2022

As the main guest service department in a hotel, front office functions include: Answering phones. Taking reservations or bookings over the phone. Greeting guests upon arrival. Checking guests in. Checking guests out. Assisting guests with changes to their bookings. Housekeeping department.

Front of House 59

Front of House Housekeeping Maintenance Back of House 59

SiteMinder

OCTOBER 11, 2022

As the face of the hotel, the receptionist is the first and last person guests interact with. Duties include greeting guests, making bookings, taking phone requests and managing complaints. This involves constant analysis of the market as well as negotiating with third party booking platforms. Hotel housekeeper.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

NOVEMBER 30, 2023

Travel technology comprises digital tools and platforms aimed at streamlining operations and enhancing guest experiences in the travel and hospitality sectors. It encompasses advanced booking engines, property management systems, customer relationship management (CRM) software, AI-driven chatbots, and more.

Guest Satisfaction 52

Guest Satisfaction Book Property Management Pricing 52

Revenue Hub

NOVEMBER 21, 2022

To summarize, the guest experience can be broken down into three stages: Pre-stay: where guest expectations are set through marketing messages and pre-stay communications. Think: your website, live chat agents, booking engine, social media profiles, etc. Think: digital check-in, cleanliness, amenities, etc.

Book 82

Book Communication Housekeeping Article 82

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JULY 11, 2023

One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings. You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership.

Maintenance 40

Maintenance Concierge Communication Housekeeping 40

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry. More importantly, 38.5%

Housekeeping 52

Housekeeping Training Hospitality Management Travel and Tourism 52

SiteMinder

NOVEMBER 22, 2023

Don’t just host the experience; be the experience Discover how SiteMinder can transform your event management and booking potential. Use targeted ads to reach potential attendees based on interests, location, and other demographics to increase event exposure and bookings. Learn more What does an event manager in a hotel do?

Events 59

Events Budgeting Book Workshop 59

Les Roches

OCTOBER 30, 2023

Online travel agencies (OTAs) and booking platforms have revolutionized the way guests make reservations, offering greater convenience and access to a wide range of accommodation options. Hotels are using mobile apps and smart devices to offer guests unprecedented control over their stay.

Concierge 52

Concierge Travel and Tourism Information Catering 52

SiteMinder

MAY 8, 2024

An Airbnb property management service is designed to streamline your short-term rental operations by handling essential tasks such as listing optimisation, guest communication, and check-in/check-out logistics. Some property management companies provide actual staff as part of their service.

Property Management 52

Property Management Maintenance Communication Housekeeping 52